Program Design Manager - Client Success at Inkomoko

INKOMOKO VALUES

All staff at Inkomoko are connected to a shared set of organizational values:

• Purpose: be solutions-oriented, produce high-quality work, and be a global leader.
• Achievement: push yourself to reach beyond what you previously thought possible. 
• Improvement: be humble, engage in continuous growth through open & accurate feedback
• Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive.
• We Eat Goat:  we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.

Inkomoko is an affirmative action/equal opportunity employer.  Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.  

ABOUT THE ROLE & RESPONSIBILITIES

The Program Design Manager will play a central role in designing high-quality, context-appropriate entrepreneurship support programs across all Inkomoko locations. This role ensures that programs, tools, and advisory content are relevant, practical, and tailored to the needs of entrepreneurs in diverse markets. The Program Designer works closely with country teams and the regional BGS team to design, refine, and update program content, methodologies, and tools that improve client outcomes and support inclusive growth.

This is a regional position, essential for performance excellence, program fidelity, and our 2030 strategic ambitions. It is open to all candidates based in our countries of operations: Chad, Ethiopia, Kenya, Rwanda, South Sudan.

Client Experience & Product Relevance (60% Time)

• Design and adapt location-specific programs, including curricula, delivery methods, and learning journeys, ensuring alignment with client needs and local market realities.
• Ensure all client-facing tools, platforms, and touchpoints (training guides, advisory tools, templates, etc.) are user-friendly, accessible, and responsive to client priorities.
• Collect and integrate feedback from clients, staff, MEL teams, and market ecosystem actors to continuously improve program design and relevance.
• Ensure advisory content and tools support key business outcomes, including formalization, business survival, revenue growth, job creation, and gender/refugee inclusion.

Cross-Country Problem Solving & Strategic Support (20% Time)

• Identify program design and delivery challenges across countries and coordinate timely and practical solutions and changes.
• Support program expansion into new countries or client segments, ensuring program models are context-appropriate and effective.
• Contribute to the development of staffing, onboarding, and continuous learning frameworks for Business Advisors across all countries.

Knowledge Management & Innovation (20%)

• Maintain a centralized library of program materials, tools, and methodologies to ensure consistent quality and accessibility.
• Support the integration of learning from MEL, client data, and emerging best practices into program development.
• Support the innovations department to identify opportunities to innovate, pilot, and scale new program approaches or tools that enhance impact.
• Promote a culture of iterative learning, human-centered design, and evidence-based program adaptation across team

Requirements

WHO WE ARE LOOKING FOR

Successful candidates will be passionate about the power of entrepreneurship to improve lives and communities. They will embody Inkomoko’s values of being aligned with our purposes, solutions-oriented, and willing to put in the time and effort to reach exceptional outcomes. 

Qualifications include: 

• 5+ experience with the development of micro and small enterprises is required, ideally in emerging markets
• Strong background in program design, curriculum development and training content creation. 
• MBA or equivalent will be an added advantage
• Experience working with refugee or displaced populations is strongly preferred
• Experience in product development, Human Centered Design, Participatory Design methods and iterative learning cycles
• Strong analytical, systems-thinking, and evaluation skills
• High integrity, cultural agility, and a commitment to inclusive impact.

Key Competencies:

We are looking for someone who:

• Leads Teams -  Aligns the team with common objectives derived from the organizational strategy, fosters a shared mindset, and celebrates wins while recognizing team efforts.
• Builds Trust - Holds self and others accountable by clearly outlining responsibilities, tracking results, delegating effectively, building independence, demonstrating care for others, and being consistent in actions.
• Relationship Management - Establishes and maintains strong relationships with key stakeholders, partners, and community leaders, while anticipating and balancing the needs of multiple stakeholders.
• Uses their Technical expertise to coach and guide staff to meet and exceed expectations.

Benefits

WHAT YOU’LL GET

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

• Competitive salary, and potential Performance-based bonus
• Incredible company culture, with opportunities for learning and growth
• Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion 
• Ability to make a significant social impact to your community
• Health insurance for self and family
• Staff savings and provident fund, negotiated bank rates for long-term employees
• Generous annual leave, parental leave, and sabbatical options.