Project Manager at Africa AI

Responsibilities:

• Manage overall performance and governance of the Statements of Work 
• Manage the day-to-day operations in accordance with the requirements and SLAs set out in this SOW
• Prompt identification and resolution of service delivery issues including implementation of preventative measures
• Flag and escalate business risks timely to the client
• Transition management during the setup phases or expansion phases
• Establish the vendor infrastructure necessary to perform the services, including all technology, financial, human resources, security, facilities, and communication resources.
• Install all Service delivery processes and Service Level reporting mechanisms
• Provide exceptional  mentorship and career development to your team to achieve low attrition levels and high employee engagement
• Drive operations teams to deliver continuous improvement and productivity/quality gains

Requirements:

• Dynamic leader with experience managing large teams across multiple sites in a fast-paced environment 
• Stellar attention to detail 
• Excellent communication and feedback skills
• Reporting and analysis skills
• Conflict prevention and resolution skills
• 4+ years of experience in operations, preferably in the technology industry
• 2+ years of people management experience, including managing leaders, and a strong desire to develop team members
• Bachelor’s degree, or equivalent