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  • Posted: Jul 5, 2022
    Deadline: Not specified
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    We are a fast growing startup building Africas largest impact data labeling workforce by empowering underserved communities to join the digital economy and break the cycle of poverty. Founded in 2021


    Read more about this company

     

    Quality Analyst

    Responsibilities:

    • Analyze taskers’ work output against guidelines/standards and providing feedback
    • Coaching taskers and helping them improve on their weaknesses
    • Providing feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching
    • Compiling and sending daily, weekly and monthly quality reports and send to the Quality Analyst Supervisor and other relevant stakeholders
    • Collaborating with Operations to ensure that best standards are revised and updated where need be
    • Providing feedback and recommendations on recurring and widespread gaps that should be addressed through training/refresher trainings
    • Maintaining an up-to-date record of individual taskers’ quality performance for use in performance reviews

    Requirements:

    • Great attention to detail 
    • Excellent communication and feedback skills
    • Planning and organization skills
    • Strong interpersonal skills
    • Reporting and analysis skills
    • Conflict prevention and resolution skills

    go to method of application »

    Project Manager

    Responsibilities:

    • Manage overall performance and governance of the Statements of Work 
    • Manage the day-to-day operations in accordance with the requirements and SLAs set out in this SOW
    • Prompt identification and resolution of service delivery issues including implementation of preventative measures
    • Flag and escalate business risks timely to the client
    • Transition management during the setup phases or expansion phases
    • Establish the vendor infrastructure necessary to perform the services, including all technology, financial, human resources, security, facilities, and communication resources.
    • Install all Service delivery processes and Service Level reporting mechanisms
    • Provide exceptional  mentorship and career development to your team to achieve low attrition levels and high employee engagement
    • Drive operations teams to deliver continuous improvement and productivity/quality gains

    Requirements:

    • Dynamic leader with experience managing large teams across multiple sites in a fast-paced environment 
    • Stellar attention to detail 
    • Excellent communication and feedback skills
    • Reporting and analysis skills
    • Conflict prevention and resolution skills
    • 4+ years of experience in operations, preferably in the technology industry
    • 2+ years of people management experience, including managing leaders, and a strong desire to develop team members
    • Bachelor’s degree, or equivalent

    go to method of application »

    Executive Assistant to the Chief Development Officer

    Responsibilities:

    • Act as a first point of contact for callers, dealing with emails and phone calls by responding, passing on messages or highlighting them for the manager’s attention
    • Manage diaries and organize meetings and appointments, often controlling access to the executive
    • Book and arrange travel, transport and accommodation
    • Verify expense requests & collecting requisition forms
    • Remind the executive of important tasks and deadlines
    • Type, compile and prepare reports, presentations and correspondence
    • Implement and maintain necessary procedures/administrative systems
    • Collate and file expenses
    • Miscellaneous tasks to support their manager, which will vary according to the sector and to the manager’s remit, eg completing some corporate governance reporting or conducting research
    • Act as the point of contact between the manager and internal/external stakeholders
    • Handle requests and queries appropriately
    • Setting reminders for meetings, appointments and other important tasks
    • Planning conferences, workshops, seminars and other events
    • Taking notes at meetings, preparing the minutes and subsequently distributing to all participants
    • Liaising with other members of staff and external parties such as clients and press

    Requirements:

    • Minimum 3 years of previous experience in administration or personal assistant work
    • Knowledge of office management systems and procedures
    • MS Office and English proficiency
    • Outstanding organizational and time management skills
    • Ability to multitask and prioritize daily workload
    • Excellent verbal and written communications skills
    • Discretion and confidentiality

    Method of Application

    Use the link(s) below to apply on company website.

     

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