Project Officer- Change Management at Dalberg

About the Nairobi County Performance Management Project

Dalberg Implement in collaboration with the Bill and Melinda Gates Foundation and Nairobi County, aims to implement the Nairobi County Performance Management (NCPM) project. The project aims to support Nairobi County to improve its delivery of health services through stronger performance and accountability across its entire continuum of care. Through data-driven decision-making, better and targeted supportive supervision, mentoring, coaching, and oversight, we aim to achieve better facility performance in the delivery of health care and enhanced patient/client experience.

This 2.5-year program is seen as a key intervention towards achieving the broader County health objectives of ensuring that all residents have access to high-quality health services that are delivered consistently, without creating undue financial hardship, and that deliver both patient/provider satisfaction as well as improved outcomes for key health conditions.

About You

We are seeking to hire a Project Officer-Change Management to join the Dalberg team for the Nairobi County Performance Management (NCPM) project. You are a development leader, and you thrive on tackling complex issues. Play a key role in driving strategic initiatives aimed at optimizing organizational processes, improving efficiency, and fostering a culture of continuous improvement to enhance the delivery of health services in Nairobi County. This position requires a deep understanding of organizational dynamics, change management principles, and the ability to implement systems changes that enhance overall effectiveness. You enjoy evolving in high-performing environments and driving the delivery of innovative and results-oriented solutions. You are independent and self-motivated and work well with others. You excel in solving problems using clear strategic and creative thinking, and you want to put your skills to work – transforming healthcare systems to ensure that everyone has access to essential quality health services when and where they need them, and without financial hardship. You are a committed self-starter with experience as a ‘top performer’ in your past roles, a passion for healthcare reforms, and an entrepreneurial spirit.

Key Responsibilities

Change Management:

•  Lead and facilitate Health Systems strengthening initiatives at county and primary care facilities to improve performance and ensure the successful adoption of new processes, systems, and methodologies.
• Collaborate with cross-functional teams to identify and roll out accountability and performance improvement initiatives; providing guidance and support to stakeholders at all levels.

Organizational Effectiveness:

• Conduct organizational assessments to identify areas for improvement and opportunities for enhanced efficiency.
• Design and implement strategies to optimize organizational structure, workflow, and resource allocation.

Systems Analysis and Implementation:

• Evaluate existing systems and processes to identify inefficiencies and propose solutions for improvement.
• Collaborate with IT and other relevant departments to implement new systems and technologies that align with organizational goals.

Data Analysis:

• Utilize data-driven insights to inform decision-making and measure the impact of organizational changes.
• Develop and maintain key performance indicators (KPIs) to track and report on the effectiveness of implemented changes.

Training and Development:

• Develop and deliver training programs to ensure Nairobi County Health staff are equipped with the necessary skills to adapt to changes.
• Provide ongoing support and resources to promote continuous learning and development within the organization.
• Support the county in developing coaching initiatives to enhance the delivery of health services

 Stakeholder Engagement

•  Developing and creating initiatives with various stakeholders aimed at improving the effectiveness and efficiency of health care delivery, and ensuring an enhanced experience for both care providers and patients
• Assist in organizing and facilitating meetings, workshops, and stakeholder consultations.
• Cultivate positive relationships with project partners, including government authorities, healthcare facilities, and community stakeholders.

Adaptability and Problem-Solving:

•  Tackle project challenges with flexibility and innovative problem solving.
• Ensure project activities remain aligned with the evolving needs and priorities of Nairobi County.

Monitoring, Evaluation, and Learning (MEL):

• Play a pivotal role in the development and implementation of MEL frameworks to assess the impact of programs and projects.
• Collect, analyze, and report on MEL data to guide project decision-making.
• Design and conduct evaluations, surveys, and assessments to measure and report on program effectiveness
• Regularly assess project activities, track progress, and identify areas for improvement.

Project Management

• Apply strong project management skills to oversee and coordinate multiple projects simultaneously, ensuring effective implementation of strategic initiatives.
• Develop comprehensive project plans outlining scope, objectives, timelines, resources, and budget.
• Monitor and manage risks throughout the project cycle

Qualifications

• A minimum of a bachelor’s degree in a relevant field, along with at least five years of experience in change management, organizational development, or a related field.
• Proven track record of successfully leading and implementing organizational change initiatives.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Analytical mindset with proficiency in data analysis and interpretation.
• Knowledge of relevant tools and technologies related to organizational effectiveness and systems change.
• Demonstrated expertise in project coordination and stakeholder management, particularly within the government sector.
• Profound understanding of Monitoring, Evaluation, and Learning (MEL) principles and a track record in developing and implementing MEL frameworks.
• The ability to work both independently and collaboratively within a team.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Familiarity with working alongside various donors.
• Familiarity with healthcare systems and public service delivery in Nairobi County is a plus.