Property Manager - Property Management & Business Growth at Rose Avenue Group

The jobholder will be tasked in providing leadership to the property management team (sales & Operations) in growing the business portfolio to achieve the company’s objectives for property management, while applying best practices in performance management, motivation, mentorship, and training.

Job Responsibilities:

  Financial - 70%

• Revenue – Develop and drive a strategic revenue generation plan to support the financial sustainability of the property management segment to achieve the set monthly target.
• Drive and monitor staff performance in growing property Sales, Lettings and Property Management
• Train the sales staff on customer service, product knowledge, sales, leads management and other aspects of sales.
• Ensure a seamless service is offered to clients, resolving property issues within the agreed timelines.
• Co-ordinating the assessment, planning and execution of property needs with respective departments and service providers. i.e property improvements / facelifts, maintenance etc.
• Manage client relations for business value from the existing property management portfolio.
• Market Intelligence - Undertaking market research and analysis to advise the business on emerging trends and opportunities.
• Make sales presentations to corporates, individuals and institutions.
• Attend contractual meetings with client and with other relevant authorities as required.
• Support the bidding team in related bids.

Customer – 30%

• Customer focus – Develop and maintain the generation of new business through building a customer base who utilize the company products and services and to increase revenue in property sales, management, and lettings in line with the company strategy.
• Ensure professionalism and integrity is adhered to by the team throughout the entire cycle of a business transaction.
• Maintain good client relationships through deliberate search for customer feedback for improved service delivery
• Conducting due diligence on potential clients and partners and recommending to the company.

Leadership & Culture - 10%

• To actively provide leadership by contributing to Company's collective leadership agenda and sharing business incites and feedback to maximize the financial performance of the department
• Oversee the preparation and review of annual sales and marketing budgets and quarterly forecasts preparation, monitoring and reporting
• Drive a performance culture within the business teams.

Other Requirements:

• Bachelor’s Degree in Business related studies.
• Minimum of 5 years working in property sales function, with direct work in managing a sales team and property marketing.
• Proven experience of managing relationships with key clients
• Commercial awareness of the real estate sector, partnered with a strategic mindset
• People management.
• Excellent leadership, negotiation, and organizational skills.
• Able to efficiently and effectively handle multiple priorities.
• Conflict resolution management.
• Ability to understand risk and appropriate mitigation strategies
• Outstanding communication and interpersonal abilities