Protection Assistant at International Rescue Committee

Job Description
The overall purpose of this role is to provide general support to Protection activities under the Integrated Emergency Health, Nutrition, and Cash response in drought-affected areas in Dadaab and Fafi sub-counties in Garissa County. Based in Hagadera main office, and under the direct supervision and mentorship of the Safe Programming Officer (SPO), the person will be responsible in contributing to the planning, development, implementation, and monitoring of protection mainstreaming activities.

Major Responsibilities:

• The Protection Assistant will provide support in prioritizing Do No Harm assessments, accessibility audits and client satisfaction surveys to ensure that project interventions are accessible, safe, and meets the needs of the affected population.
• In collaboration with the Supervisor and sectoral leads, map outreach locations and conduct information dissemination sessions on available services, general protections issues, client rights, and how to make complaints.
• Support in facilitating the involvement of affected population in the project implementation to ensure their regular participation in decisions that affect them.
• Support community-based structures by facilitating relevant group dialogue and mentoring participants to self-identify protection concerns that affect their communities while accessing IRC services, and contribute in generating community-based solutions.
• Under the guidance of SPO, and in coordination with Client Feedback Assistant and MEAL, supervise and improve awareness, accessibility, and efficiency of the reactive feedback Complaint and Feedback Mechanism (CFM)s
• In coordination with Client Feedback Assistant, ensure that any feedback or complaint feeds into the Feedback Registry, and that timely response is provided to clients and the community.
• Provide support to the Protection team in organizing and facilitating proactive engagements like dialogue meetings with leaders, focus group discussions with at-risk groups such as minority groups, older persons and persons with disabilities, any other relevant protection assessments.
• Identify protection risks, providing protection responses to individuals, including referrals and referral tracking.
• Support in organizing and training staff on Protection principles and other cross cutting issues like PSEA, Fraud and Corruption Prevention to the implementing teams.
• Accurately document protection assistance data and information and safely storing all information and records.
• Contribute to mapping of protection actors and services in Hagadera.
• Prepare requests for individual assistance requests, and support in delivering the assistance.
• Submit weekly activity reports to the supervisor.
• Supervise volunteers, ensuring they are working as scheduled, providing coaching on their roles, and consolidating their activity reports.

Qualifications

• A Diploma or University degree in Human rights, Law, Social Work, Sociology, Psychology, Development Studies, Community development or any Social Sciences related qualification.
• At least 2 years of professional experience in the field of protection interventions, human rights, community development, counselling, or other related humanitarian interventions.

Skills and Competencies:

• Ability to work with a broad spectrum of people successfully and professionally.
• Ability to maintain confidentiality, respect, inclusivity, and safety of clients always.
• Productive and committed to achieving agreed outcomes.
• Produces and delivers quality results in a service-oriented and timely manner
• Handling and sharing knowledge: Continuously seeks to learn, share knowledge, and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Encourages and contributes to clear and open communication. Explains complex matters in an informational, inspiring, and motivational way.
• Excellent interpersonal and problem-solving skills, creativity, and flexibility.
• Solid analytical problem-solving abilities.