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The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organisation founded in 1956 that works in more than 30 countries throughout the world.
Overall purpose of the role:
The Protection Officer’s main role in this context will be coordination and networking with other staff and actors in the protection department to ensure quality case management and overall SGBV prevention and response work. The purpose of this post is to provide day to day coordination of timely and effective SGBV activities especially case management, psychosocial support and other protection related interventions to POCs and SGBV survivors in Ifo, Dagahaley and Hagadera (on need) Camps in Daadab. In particular, the person is responsible for coordinating protection work with more emphasis to case management, networking with other agencies on the needs of POCs and follow up of cases with overall protection lens; He will also work with the rest of the staff on the field activities like the integration of peace building activities, advocacy efforts related to inclusivity and safe work environment, Community engagements and calendar events maintaining DRC visibility , working and liaising closely with the Protection team leader, Protection Officers-PSS and Prevention , Protection Assistants, MEAL Officer and Assistants on implementation, documentation and reporting of programme activities as per the donor requirements.
S/He will undertake other duties as assigned by the Dadaab protection Team leader to ensure the project expectations are met.
R1. Case management
- Coordinate case management for all survivors of SGBV ensuring all the case management protocols and systems are in place and followed i.e. triaging, case prioritization, case allocation to case workers, PSS, tracking and follow up is completed to closure including at the safe spaces.
- Provide assessment to vulnerable POCs and survivors of S/GBV ensuring individual and group level support is done with regular case reviews and file audits together with the response team and protection Team leader as the situation demands for support and quality assurance.
- Work with the psychosocial counselors to ensure survivors of SGBV are provided with comprehensive psychosocial services focused on the survivor centered case management approaches and the information well documented.
- Coordinate and ensure proper tools are in use, accurately used in documentation of client data i.e consent, intake forms, case plans, follow up forms, closure and ensure they are under lock and key (both electronic and physical files) for confidentiality and that ethical practices are observed.
- Ensure that the GBVIMS is accurately updated on a regular basis in collaboration with the MEAL assistant and the monthly data generated and submitted for all case management activities.
- Participate in the interpretation of the analyzed data on trends and work with GBV Team Leader and other protection staff to identify and disseminate trends/information to all relevant stakeholders.
- Participate in the development /review of case management tools and systems, ensuring that all staffs using them are trained on their correct use.
- Effectively coordinate the case referrals and case follow ups for all beneficiaries referred for Livelihoods and other interventions by other agencies through an integrated approach and the information is well documented and updated.
R2. Coordination and Networking
- Promote collaboration and synergy between the protection department i.e SGBV Prevention and response team, VolRep ensuring POCs from the refugee and host community receive focused interventions in an integrated approach.
- Maintain and strengthen existing networks and working relationship with other service providers at the camp level, to ensure POCs with protection concerns receive quality case management and protection support including safe home volunteers and agency partners i.e medical, security, legal and PSS service providers.
- Actively participate in scheduled meetings such as the Case Conferences and SGBV inter-agency meetings with focus on quality case management holding partners accountable on the referral pathway including their participation in the participation in the annual update of the referral pathway.
- Identify new networks to work with to ensure wholesome support to the clients under case management including community-based PSS for rehabilitation, safety and response to SGBV and overall protection program.
- Work in close collaboration with the GBV officers and assistants to ensure ongoing needs of at-risk groups, survivors of SGBV, women and girls are being met in the prevention/response related activities.
- In collaboration with the protection team leader and other partners, design psychosocial and protection interventions within the refugee/host community focusing on the psychosocial needs of adults, youth and children with AGD inclusion.
- Work in close collaboration with Livelihoods sector to ensure the implementation of the Protection-Livelihoods integrated approach
- Work together with the protection assistants to build an effective referral networks between partners implementing GBV and facilitate adequate implementation of referral pathways.
- Participate in conducting trainings for incentive staff and other community structures like SH volunteers on PFA, Basic counseling, CHS, EBIs, BCC and other relevant topics on case management.
- Work with the protection team leader to lead protection team in project kick-off, review and project closure meetings including periodic program review and planning meetings, external meetings as often and as requested by the supervisor.
- Coordinate and ensure all the minutes for the coordination and meetings are available and filed.
R3. Community engagement and outreach
- Conduct sensitization, dialogue and mediation sessions with the wider population about issues of trauma and SGBV.
- Facilitate formation of support groups for survivors of SGBV and other vulnerable groups.
- Identify and strengthen Community structures through engaging community leaders, camp management and other stakeholders to ensure that the survivors receive adequate support at the community level.
- Support GBV officer and GBV assistants, in disseminating relevant information during the Community SGBV prevention/response forums meetings.
R4. Monitoring and evaluation
- Submit timely and high-quality activity, donor and internal progress reports that includes documentation of program milestones through case studies, best practice and human-interest stories, influencing impact at scale and contributing to donor fund raising on a regular basis.
- Ensure appropriate use of case management data collection tools and submit reports in a timely and accurate manner
- Work closely with the protection officers, assistants and incentive staff to ensure quality documentation and reporting on case management
- Ensure HAP Principles and CHS is mainstreamed in the day to day project implementation of case management and protection work
- Staff Supervision-Liaise with the other Protection staff to identify training needs/gaps and with the support of the protection team leader, offer mentorship, technical supervision, capacity building to the Protection Assistants & Community Workers.
- Assist with any other related activities e.g. budget management, DIPs, staff supervision and appraisals, reporting and representing DRC in technical meetings as deemed necessary by the supervisor.
Experience and technical competencies:
- Minimum of 5 years work experience in providing and or coordinating case management /protection work in a refugee context
- MUST be a male and being a Somali speaker is an added advantage
- Knowledge and skills on computer, GBVIMS and utilization of case management tools
- Excellent written and verbal communication skills, including empathic listening, team player; ability to consult and work collaboratively with others.
- Ability to communicate in a highly professional manner with clients, community members and partners upholding high ethical and professional standards including confidentiality.
- Highly motivated, creative, and compassionate person who is dedicated to ensuring that models of best practice are utilized.
- Problem solving and conflict resolution skills and ability to work in a challenging environment, reporting and meeting the set deadlines.
- Ability to promote the values of equality, non-discrimination, and human rights for all.
- Degree in medical field, Counseling Psychology, legal, Social Work or other Social Science related field.
- Fluency in written and spoken English essential
DRC’s Core competencies:
- Striving for excellence: you focus on reaching results while ensuring an efficient process.
- Collaborating: you involve relevant parties and encourage feedback.
- Taking the lead: you take ownership and initiative while aiming for innovation.
- Communicating: You listen and speak effectively and honestly.
- Demonstrating integrity: you act in line with our vision and values.
Contract duration: 11 months. Salary and conditions will be in accordance with the Danish Refugee Council terms of employment for National staff.
Availability: February 2022
Duty station: Dadaab (Accommodation provided, RnR after 8 Weeks)
Internal: GBV department, Protection Unit (Vol-rep, SCOPE), Livelihoods Unit.
External: Local government authorities, Other NGOs, Donors
DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework.
Qualified candidates are invited to submit their applications, which should include a 1-page cover letter clearly stating their motivation, and qualifications and a CV. Applications should include contact details of three professional referees who have supervised the candidate in the last five years. One referee must be the applicant’s most recent manager. Only applications that address the stipulated duties and meet the required qualifications will be considered.
We only accept applications sent via our online-application form on http://www.drc.ngo under Vacancies.
Applications should be sent no later than: 25th January 2022.
DRC is committed to achieving gender parity in staffing at all levels. In light of this, female candidates and those from minority groups are strongly encouraged to apply.
DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, color, race, marital status or other protected characteristics.
DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process. Visit drc.ngo to read more about what we do to secure robust safeguarding mechanisms.
If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport
Danish Refugee Council does not charge any kind of fee at any stage of the recruitment process nor does it use recruitment agents.
Interested and qualified? Go to Danish Refugee Council on drc.ngo