PSP Donor Care Intern at United Nations High Commissioner for Refugees (UNHCR)

Objective

The objective of the PSP Africa internship is to provide a learning opportunity for the selected candidate who will support PSP Africa in retaining individual givers and be part of a dynamic team, contributing to the mechanics of raising funds for refugee communities in Africa. 

Duties and Responsibilities

• Support responding to donor emails on Salesforce in a timely and effective manner;
• Help ensure an accurate and up-to-date donor database is maintained at all times;
• Assist in responding to donors in a timely manner;
• Keep abreast with upcoming emergencies and assist in creating content to be shared with donors, such as updates on emergencies, and monthly newsletters;
• Assist in collecting email assets – including images, statistics, and human-interest stories relevant to specific emergencies/email asks in accordance with the content calendar;
• Assist in analysing email performances and provide input on how to grow/maintain donor numbers;
• Assist in content review and compilation for digital advertising;
• Support post-campaign result reporting 
• Any other duties as assigned.

Eligibility

Be a recent graduate (within one year of completion of their studies) or current & have completed at least two years of undergraduate studies in Journalism, Communications, Marketing or any other related field.

Desirable candidate profile

• Have strong organisational skills and able to handle multiple tasks and deadlines. 
• Excellent writing and editing skills with fluency in English. Knowledge in French is a plus.  
• Have good computer skills and be able to learn quickly on using new applications. Prior exposure to using Salesforce is a plus.  
• Strong understanding of Excel and ability to comfortably use Excel to generate analytics.
• Have excellent research and organizational skills.
• Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.

Duration of assignment: Six (6) months.