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  • Posted: May 31, 2023
    Deadline: Jun 5, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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    Public Area Attendant

    What's in it for you:

    • Private medical insurance as per Hotel offering
    • Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    • Working with a hotel rich in history and known for exemplary services while growing your career
    • Employee Benefits Card offering discounted rates in Accor Worldwide
    • Learning programs through our Academies
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

    What will you be doing:

    • Performing cleaning duties and ensuring care & presentation of all equipment
    • Follow the daily task list of maintaining the Hotel and public areas clean
    • Clean public areas, restaurant and allocated guest areas including washrooms according to the set standards
    • Empty trash in all public areas and clean public area restrooms
    • Clean all mirrors, inside of windows, wipe and dust all surfaces; keeping all brass shiny
    • Vacuum and shampoo carpets where needed
    • Perform all duties with care towards our guests always ensuring upmost guest satisfaction,
    • Follow the lost property procedure.
    • Greeting all guest in a professional and polite manner
    • Interact with guests in a caring, respective and positive manner, 
    • Being intuitive by adapting the frequency of cleaning according to the number of guests in public areas
    • Be flexible according to the business needs
    • First impressions are everything! We invite you to join our hotel as a Public Area Attendant where you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us

    Your experience and skills include:

    • Recent experience within in 5-star hotels or a similar role
    • At least a certificate or diploma in Housekeeping or Hospitality related course
    • To provide exceptional cleaning and service for the guests with extremely attention to details
    • Warm and caring personality; previous housekeeping experience is an asset
    • Ability to anticipate and focus attention on guest needs, being professional and welcoming
    • Exceptional communication and customer service skills, both written and spoken.
    • Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
    • Proactivity and ability to multi-task and meet deadlines

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts on to apply

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