Guest Relations Officer at The Sands Kenya March, 2026

- Guest Relations Officer at The Sands Kenya
- View Jobs in Hotels & Restaurants / View Jobs at The Sands Kenya
Posted: Mar 12, 2026

Deadline: Not specified
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The Sands Kenya offers a variety of accommodations throughout Diani, ranging from Kenya’s ‘only’ private island resort to a ‘barefoot luxury’ beachfront resort and budget-friendly options, catering to all types of travellers.
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Guest Relations Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 3 years
- Location Nairobi
- Job Field Food, Beverage & Hospitality
We're looking for a warm, outgoing, proactive, professional Guest Relations officer to deliver exceptional customer service.
- Meet & Greet - Welcome guests with a personalized, friendly service
- Answer all guest enquiries, questions
- Manage check-ins
- Handle activity and excursion bookings and follow through until completion
- Coordinate with other key departments to ensure smooth stays
- Guest transfer planning
- Restaurant reservations
Requirements:
- Excellent communication & interpersonal skills
- Passion for hospitality & attention to detail
- Strong organizational & multi-tasking abilities
- Minimum 3 years experience in a similar role
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Method of Application

Apply by sending your CV & contactable references to recruitment@thesandskenya.com

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Guest Relations Officer at The Sands Kenya

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