QSSK-LT-WM-Warehouse Manager at Q-Sourcing Servtec Group

Job Summary

• The overall purpose of the job is to provide effective and reliable services by overseeing receipt, dispatching, and storage of finished goods, manage warehouse staff and oversee security, sanitation, and performance of administrative functions of the warehouse.

Key Duties and Responsibilities

• Oversee and manage the company’s FG, raw materials, packaging materials and consumables warehouse in Kampala:
• Effectively oversee and review daily stock taking to ensure that all FG at the warehouse is properly accounted for and is accurately reflected in the system with no variances;
• Manage and oversee customer order fulfilment with regards to loading of finished goods to reduce customer turnaround time;
• Plan, co-ordinate and monitor the receipt, storage, and dispatch and loading of FG;
• Drive a zero-tolerance for any deviation from the use of quality processes to ensure customer deliverables are fully met;
• Ensure the relevance and accuracy of all documentation relating to goods in and out including labeling of all stock items;
• Review monthly sales forecasts and take necessary action to ensure that there are sufficient levels to FG to fulfil all sales orders at any given time at the warehouse;
• Receive and confirm customer invoices and reconcile all FG stock transfers, GRNs and delivery notes;
• Manage the warehouse teams through supervisors to handle interactions and management of any grievances or concerns that may arise from time to time;
• Develop and oversee continuous training and development programs aimed at improving the productivity of labour under warehouse function;
• Provide extended support to the Environment, Health, and Safety (EHS) team in overseeing the implementation of safety standards throughout the under the stores and warehousing function;
• Develop and maintain metrics/KPIs, reports, process documentation, customer service logs and training and safety records;
• Develop policies and procedures for warehouse activities and ensure all systems meet the standards for accreditation in line with the quality systems;
• Review ways to ensure efficiency, add value and reduce costs as well as delivering continuous improvement initiatives;
• Establish, monitor, and maintain high standards of security in the warehouse by setting security procedures;
• Ensure that vehicles, machinery, and equipment are well maintained and fit for use;
• Ensure a clean and tidy working environment to aid operational efficiency;
• FIFO adherence; and Perform any other duties assigned by the Stores and Warehouse Manager from time to time

Knowledge, experience and qualifications

• Degree in Logistics; Supply Chain management; Inventory management, Materials management or related field
• Minimum of 8 years related working experience. Logistics and Supply Chain management skills
• Inventory management skills
• Computer skills with working knowledge in MS Excel
• User level Enterprise IT skills and technological aptitude
• A strong understanding of the relationship between enterprise resource planning (ERP), warehouse management systems (WMS), transportation management systems (TMS) workflows and physical inventory/supply chain processes.
• Good numerical skills
• A good grasp of macroeconomics, materials/consumables market dynamics and its impact on cost of goods sold and cost to serve the company’s market
• Ability to lead by example and provide guidance to others
• Good negotiation skills
• Strong interpersonal skills
• Ability to work with teams
• Effective communication skills
• Analytical thinking and problem-solving skills
• Organisation and strong attention to detail
• Good time management