QSSK-MFC-CAM-Country Accounts Manager at Q-Sourcing Servtec Group

Job summary:

The Country Accounts Manager is responsible for developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. The role holder is also responsible for liaising with cross-functional internal teams (including Customer Service and Product Development departments) to improve the overall customer experience.

DUTIES & RESPONSIBILITIES:

Client Management

• Maintain high customer satisfaction ratings, according to company standards
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Oversee the negotiation of contracts and agreements to maximize profits
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Identify and attract prospective strategic customers
• Assist with challenging client requests or issue escalations as needed

Business Development

• Identify and attract prospective strategic customers
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Collaborate with sales team to identify and grow opportunities within territory

Reporting

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Prepare reports on account status and forecast and track key account metrics

Human Capital Responsibilities

• Assist with the implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
• Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
• Develop and implement on the job-training for the team
• Provide inputs for the development of annual manpower plan
• Ensure the implementation of our client’s Retail corporate policies and relevant procedures

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Bachelor of Business Administration or Commerce
• MBA is preferred
• 6+ years in a similar position
• 3+ years in retail business
• Strong analytical and technical skills
• Project management
• Good presentation
• Strong communicator and presentation skills
• High attention to detail