Quality Assurance Manager at Family Bank Ltd

Job Purpose:

• Responsible for supporting in the establishment of processes and standards to ensure that technology  systems in user or to be procured by the bank meet or exceed required levels of quality, in line with Bank policies, processes and relevant guidelines.  

Key Responsibilities: 

• Provide regular progress reports to the Manager- Enterprise Architecture, Governance and Change; 
• Develop and foster internal and external stakeholder communications; 
• Influence the stakeholders to adopt standard working frameworks and collaboration with IT during  innovation identification and appraisal of Projects. 
• Sensitize stakeholders to have a “quality mind-set” throughout the solution delivery process 
• Ensuring and inspecting that the quality of products and services standards of the company is maintained  throughout its operations  
• Perform regular inspections and quality tests 
• Preparing and implementing quality assurance policies and standards  
• Participate in problem-management initiatives to ensure that recurring system incidents are resolved. 
• Help with operations and local quality function in tracking, documenting, and reporting quality levels as well  as looking into other KPIs  
• Review request for changes to ensure compliance with defined standards before accepting them into the  change pipeline and forwarding them to the Change Advisory Board (CAB) 
• Manage the agenda of the Change Advisory Board (CAB) and communicate with various stakeholders  involved in the change management process. 
• Track open IT audit issues and liaise with responsible members of IT to have them closed.  
• In liaison with development teams, ensure that all software code and artifacts are maintained in secure  repositories 
• Work closely with the development team to continuously improve the quality of existing products and  services  
• Participate in formulation and Implementation of process improvement policies and strategies for ICT  Division. 
• Develop quality assurance documentation in liaison with internal development team, vendors and their  OEMs. 
• Works with business units to perform post-deployment sanity and regression quality tests and post implementation review within defined period to confirm that the deployed solution works as per the business  requirements. 
• Review all contracts done for ICT solutions to ensure they are compliant to banks internal policies, PCI DSS, Data Protection and any other applicable laws. 
• Perform various Software Quality Assurance initiatives during IT projects including preparation of test plans,  defining acceptance criteria, coordinating and performing tests, preparation of test and defect reports. 
• Collaborate with Architects and Software Development team to ensure Software peer review, code review  is carried out. 

The Person:  

• The ideal candidate must possess the following:  

Qualifications:  

• Bachelor’s degree in preferably in Business or IT related field with 6 Years’ Experience in a banking Sector or a  Telco. 
• Minimum 4 years’ experience in Software Quality Assurance & ICT Projects 
• Certification in Project Management or ITIL or ISTQB Foundation or ISTQB Agile Tester or Certified Test Engineer  (CSTE) or Certified Software Quality Analyst (CSQA) or Certified Associate in Software Testing (CAST) or Certified 
• Manager of Software Quality (CMSQ), DevOPs. 

Key Competencies and Attributes: 

• Deep understanding of software testing methodologies. 
• Experience with test planning, execution, defect tracking, and reporting. 
• Familiarity with automated testing tools and performance testing. 
• Knowledge of IT change management frameworks, CAB processes, and risk assessment. 
• Skilled in identifying, documenting, and improving IT quality and delivery processes. 
• Awareness of regulatory frameworks (e.g., PCI DSS, Data Protection, internal audit). 
• Strong ability to draft quality assurance policies, test strategies, and compliance checklists. 
• Effectively influences and aligns cross-functional teams and external vendors towards quality objectives.