Quality Assurance Officer – Laboratory Services- Equity Afia at Equity Bank Kenya

Position: Quality Assurance Officer – Laboratory Services

The Quality Assurance Officer – Laboratory Services will coordinate Equity Afia laboratory quality assurance initiatives as part of the QA team. They will contribute to the establishment & maintenance of quality standards and procedures with an aim of implementing quality management systems for clinical services offered by Equity Afia.

They shall be responsible for:

• In Liaison with the Head of Clinical Services, develop and implement a formal clinical quality and patient safety program.
• Monitor the implementation of clinical safety program in the laboratory department.
• Drive the development and implementation of comprehensive care strategies, initiatives and programs that will lead to the achievement of quality patient care and growth. 
• Providing technical guidance and support to the HR department to ensure an effective staff management process for the facilities is in place and is operational.
• Ensure clinical staff are current with up-to-date clinical information and practices. 
• Ensuring that laboratory operations comply with established standards and regulations.
• Implement continuous medical education programs for laboratory staff across the Equity Afia network.
• Initiate an annual budget plan to run the laboratory quality programs.
• Support the procurement processes of clinical items for the medical centres. 
• Conduct internal and external controls to monitor the performance of the section and take prompt action to maintain quality service.
• Monitor the implementation of safety program in the department.
• Ensure all incidences are captured, investigated, and resolved as well as implementing preventive measures to prevent potential occurrences. 
• Maintain communication with accrediting and regulatory bodies. 
• Auditing compliance and conducting all scheduled and random audits of Equity Afia clinics. 
• Advice the Head of Clinical Services on unfavourable trends in unmet indicators for timely remedial action.
• Lead Equity Afia clinics in conducting Root Cause Analysis (RCA) and implementation of preventive/corrective action.
• Identify & leverage on opportunities for continuous quality improvement and process reengineering to optimize operational efficiency and patient care at the Equity Afia facilities.

Qualifications 
Desired Academic & Professional Qualifications

• Diploma or Higher Diploma or BSc in medical laboratory sciences.
• Quality or Health Services Management background.
• At least 5-years’ post-qualification experience in a busy medical lab setting.
• At least 2 -years’ experience implementing quality management systems in a busy clinical set up.
• Membership and duly licensed by a professional body (Kenya Medical Laboratory Technologies and Technicians Board). 
• Good Laboratory quality accreditation system knowledge.
• MS Office proficiency, very good data analytical, presentation & report writing skills
• In-depth understanding of good clinical practice requirements. 
• Excellent problem-solving skills and demonstrated ability to manage multiple tasks. 
• Good leadership/people/ team skills