Quality Control Manager at Kenya Pipeline Company (KPC) Limited

KPC/ADVT/15/2020- Grade KPC 3

Responsibilities

• Ensure availability of resources to implement and maintain the quality system including ISO/EI 17025
• Ensure laboratory equipment calibration or verification programs are implemented by authorized personnel.
• Reviews policies and procedures to determine the need for new procedures or modification of procedures.
• Ensures that equipment and reagents procured meet the requirements of the test methods.
• Verifies adequacy, approves, and maintains Quality Management System documents.
• Ensures that management review meetings are held as per plan
• Ensures customer complaints are resolved and customer feedback surveys are periodically carried out.
• Reviews, approves and ensures corrective action plans for non-conforming tests is implemented and monitored
• Identifies and documents the required education, experience, and professional credentials for each position in the laboratory.
• Ensures that test methods are verified and uncertainty of measurement for all methods is determined.
• Facilitates budgetary provision for the section on test equipment and associated accessories and spares
• Coordinating with other departments to achieve overall objectives of the Company.
• Developing prudent departmental policies consistent with Company rules and regulations.
• Provide technical leadership to Quality Control teams to enable them develop, implement, and evaluate strategic management plans and budgets aimed at improving performance standards and organizational effectiveness.
• Develop and implement strategies for creating a high performing organizational culture based on transparency, integrity, accountability, performance measurement, and ISO/EI 17025.
• Initiate and participate in organizational performance reviews and business process improvement programmes as well as undertake special investigations aimed at improving organizational effectiveness.
• Review incidents of violations product quality infractions as well as handle employee disputes and take appropriate action in line with approved policies, procedures, and regulations.
• Conduct training needs assessment, design, and implement training programmes aimed at equipping staff with appropriate job competencies in order to improve the design and delivery of high quality services.
• Plan, monitor, and evaluate the performance of staff against set targets and objectives and implementing development action plans aimed at building the capacity of individuals.

Qualifications

• Bachelor of Science in Chemistry or any related field from a recognized University
• Minimum of ten (10) years relevant experience five (5) of which should be at senior management level.
• Membership to a relevant professional body.
• Fulfilling the requirements of Chapter Six of the Constitution of Kenya.
• Demonstrated competence in work performance and results
• Leadership Course lasting not less than two (2) weeks.
• Proficiency in computer applications

Key Skills and Competencies

• Comprehensive knowledge and understanding of KPC requirements including broad knowledge of international trends in petroleum and environmental testing
• Strong well developed written and verbal communication and interpersonal skills including ability to prepare relevant reports.
• Flexibility and responsiveness in handling and determining Quality Control issues, sound analytical skills and the ability to identify with precision the critical factors of a problem in an impartial and objective way.
• Demonstrated ability to deal patiently and sympathetically with people from diverse backgrounds and to develop practical solutions to problems.
• Ability to maintain professional status and keep abreast of evolving trends in product testing through continuing professional development.
• Proficiency in computer applications such as Microsoft Word, Excel, MS Project, Power Point, and Outlook express including SAP.
• Demonstrate technical expertise in risk management, assurance the quality of test results.
• Ability to deliver KPC’s articulated vision for change, create a sense of urgency around change and motivates staff to join change efforts.
• Ability to establish flexible teams of quality control staff in an environment conducive to continuous learning, creativity, and innovation.
• Ability to empower staff through coaching and counselling by emphasizing accountability and results oriented management rather than direct supervision.
• Ability to coach and empower staff to adhere to ethics in testing in the laboratory.