Manager-Service Delivery at Rafiki Microfinance Bank

Duties & Responsibilities

• Maintain customer service excellence at the branch level.
• Banking hall and call management.
• Custodian of tools of trades and stationaries.
• Branch operational risk management
• Manage customer onboarding process.
• Cash and float management.
• Ensure security procedures are adhered to and monitor general physical security of the branch.
• People Management.
• Review and action on reports according to laid-down instructions
• Submission of periodic reconciliation reports.
• Cross-sell and up-sell the bank products.
• Grow transactional income at the branch.
• Any other official duty assigned from time to time.

Key Competencies, Skills, Qualifications and Experience

1. Bachelors’ degree in business related field.
2. 5-6 years Working experience in Service Delivery and in a supervisory role
3. Interpersonal skills
4. Organization skills
5. Confidentiality
6. Integrity
7. Analytical skills.
8. Proficiency in MS Office
9. Product Knowledge
10. People Management skills.