Receptionist/Cashier, Patient Services Department at Aga Khan University Hospital

Responsibilities

• Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously.
• Consistently provide full coverage at all times at the front desk.
• Apply all functional computer applications to process daily front office transactions at compliance level standards within 30 days of introduction.
• As a cashier, maintain a manual invoice and receipt process.
• Admission of patients and collection of IP deposits.
• Ensure patients are registered accurately using the correct patient identifiers.
• Monitor down time and ensure data protection procedure in the event of a system failure.
• Account for and balance all monies collected from patients on daily basis.
• Verify and confirm credit services that are applicable to corporate employees in accordance with account entitlement details.
• Ensure the pre-authorizations are duly completed by the physician and sent for approval within 24hours.
• Verify patient data in the computer system and maintain accuracy in billing.
• Conduct patient biometric registration.
• Maintain current and accurate contact numbers of patients.
• Ensure realistic appointments are booked and rescheduling is done and communicated on time.

Requirements

• Diploma in Front Office Administration/ Business Administration or equivalent
• Minimum of 1 year working experience in a front office service area.
• Proficient in MS Office applications.
• Excellent customer service skills
• Ability to multi-task and detail oriented
• Good communication and interpersonal skills