Receptionist at Mildmay Kenya

Receptionist: Ref: – MIK/HR/2022/01 -6 –Bondo Station: Bondo County

Job Description

• Answer incoming telephone calls, determine the purpose of callers, and forward calls to appropriate personnel and departments.
• Greet visitors/guests/members professionally and determine their nature and purpose of visit.
• Direct and accompany visitors/guests/members to appropriate destinations or waiting rooms.
• Monitors visitors’ access and issues visitor pass.
• Collect, sort, distribute and prepare correspondence, mail, messages, and courier deliveries.
• Schedule appointments, maintain & update calendars, and remind the respective personnel of the appointments.
• Create and print fax sheets, memos, mail, reports, and other documents.
• Take and resolve complaints from customers and the public being positive to negative criticism.
• Support the Mission, Vision, and core values of Mildmay International Kenya.
• May be required to perform basic clerical duties, such as faxing office notes and photocopying.
• Assist with Admin and HR tasks as needed.
• 1-2 years of related experience. (Experience in an office environment will be preferred)
• Ability to build positive relationships with a high level of professionalism and interpersonal skills
• Excellent talent to interact with people in a positive and courteous manner
• Strong written and verbal communication skills
• Ability to prioritize tasks according to importance in a fast-paced environment
• Multi-tasking capability without compromising on quality
• Must be proficient in handling office equipment including computers, printers, photocopy machines,
• Dependable, punctual, and able to work flexible working hours
• Basic knowledge of Microsoft Office applications, specifically MS Word and Excel.
• A certification in office management will be a plus.

Terms of Employment: Employment is on a one year, renewable-term contract with a probation period for the first 3 months.

Salary is negotiable within the appropriate MIK salary scale depending on education, experience and demonstrated competency.