Recreation & Guest Experience Manager at Summit Recruitment and Search

The role is responsible for creating immersive, revenue-generating guest experiences that elevate satisfaction, drive engagement, and position the resort as a leading lifestyle destination.

Key Responsibilities

• Develop and implement unique, trend-driven recreation and entertainment programs, incorporating local culture, nature, and tailored experiences for diverse guest segments.
• Drive high levels of guest participation through engaging activity schedules, personalized interactions, and continuous improvement based on guest feedback and insights.
• Design and execute holistic wellness offerings, including fitness, mindfulness, and spa-integrated programs, aligned with modern lifestyle trends.
• Plan and deliver innovative entertainment and social events, managing all aspects of production including scheduling, staging, and guest experience.
• Manage recreational facilities and introduce modern sports and adventure activities that enhance guest engagement and overall experience.
• Identify and implement revenue-generating opportunities through premium experiences, packages, events, and strategic partnerships.
• Lead, train, and inspire a high-performing recreation team, fostering a culture of creativity, energy, and exceptional guest service.
• Ensure adherence to safety standards and operational policies while leveraging digital platforms and social media to promote activities and enhance brand visibility.

Key Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Sports Management, Recreation Management, or a related field.
• Minimum of 5 years’ experience in recreation, entertainment, or guest experience management within a resort or hospitality environment.
• Proven experience in designing and executing innovative guest experiences and events.
• Strong leadership skills with the ability to manage, motivate, and develop high-energy teams.
• Solid understanding of wellness, lifestyle, and hospitality trends, including digital and social media engagement.
• Knowledge of health, safety, and risk management standards within recreational operations.