Regional Business Development Executive at HCS Affiliates Group

Our Client

• Our Client is the distinguished integrated facilities management services provider in the East African region. We stand at the forefront of the cleaning services industry, offering a wide array of solutions designed to meet the diverse needs of our clientele. With a robust portfolio encompassing contractual management, retail services, sanitation and hygiene, and bespoke facilities management, our client is committed to delivering world-class services that empower businesses to thrive.

Role Overview

• The overall purpose of the Regional BDE / Account Manager position is to achieve and surpass regional sales targets, thereby contributing to revenue generation, growth and account/market penetration within assigned territory or market segment by effectively selling the company’s products and services and managing customer relationships to deliver on customer retention forecasts.

Key Accountabilities

• Present the business and its various service offerings to potential customers through in-person visits and presentations to existing and prospective customers
• Establish, develop and maintain business relationships with current Customers and prospective
• Customers in the assigned territory/market segment to generate new business for the organization’s products and services through in person visits, email and telephone communication
• Conduct site visits to develop clear and effective written proposals/quotations for current and prospective customers and pricing plans
• Develop the scope, prepare and agree on pricing and close on both Retail and contractual business opportunities.
• Review costing for contractual jobs to confirm adherence to profit margins and ensure contracts are duly signed off.
• Take the lead in transition meetings for contractual sales delivered to ensure contractual commitments are met.
• Ensure invoices are settled promptly in line with credit policy so as to contribute to the company’s positive cashflow position.
• Maintain close contact with customers in order to handle any complaints, attend to any problem areas, and maintain necessary public relations to ensure customer loyalty and repeat business.
• Coordinate sales effort with marketing, sales management, accounting, operations and technical service teams.
• Provide management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services as well as keeping them informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
• Plan and organize personal sales strategy by maximizing the Return on Time Investment for the territory/segment
• Research sources for developing prospective customers and for information to determine their potential
• Represent the company at trade exhibitions, events and demonstrations
• Keeping up to date with all sales regulations, systems, standards and procedures and to ensure compliance.

Skills, Competencies, Qualification, Education and Experience

• Degree in sales and marketing or a in business related field
• A minimum of two (2) years’ experience in an aggressive sales environment preferably in the service industry
• Excellent knowledge of MS Office systems including Word, Outlook, Excel and PowerPoint
• Team player with a team-oriented mindset
• Diligent and detail oriented/meticulous eye for detail and accuracy.
• Able to plan own work and prioritize effectively and demonstrate superior time management skills.
• High level of integrity.
• Calm and confident - able to deal with people effectively at all levels.
• Excellent English communication skills, both written and spoken
• Confident communication and negotiation skills with excellent communication skill
• Organized and efficient - able to prioritize and organize workload to complete assigned tasks within agreed timelines.
• Customer service mind set with a positive and helpful attitude.