Regional Business Manager, Mountain at Sun King (Formerly Greenlight Planet)

About the role:

The Regional Business Manager will guide sales, collections and entire business operations in the region they are assigned to for the direct distribution of Sun King Solar products sold on a Pay-As-You-Go basis (also called and recognised as the “EasyBuy” Business unit). This is done through an extensive network of agents called “Energy Officers” who visit door-to-door and sell. EasyBuy technology and services allow customers to purchase units by paying for their Solar products in small instalments, thus ensuring they are highly affordable for off-grid or rural customers. The Regional Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire direct distribution network growing rapidly in a sustainable manner, with the help of his team that typically consists of Area Business Managers, Sun King Store Executives, Regional Collection Manager and Energy Officers of the region.

What you would be expected to do

• Hire, retain and motivate the entire regional team for the best performance: Regional Business Manager’s team typically consists of Area Business Managers, Sun King Executives, Regional Mentor, Regional Collection Manager and Energy Officers(there may be some variations based on the region). Regional Business Managers are expected to ensure they create a world-class winning team in their regions who are disciplined, process-oriented and devoted to delivering the best customer experience. 
• Training: Provide training to the Area Business Managers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully aligned and managed professionally, demonstrating the highest levels of integrity, ethics, and professionalism while dealing with Sun King customers. 
• Field visits: Have a weekly touchpoint with every Area Business Managers and Top 10 Energy Officers in each area – either through in-person meetings, making a joint sale or having a call. Every week, resolve all possible issues faced by the Energy Officers and report them to your Zonal Business Manager. Ensure that the first ten sales of each Area Business Manager are done along with the Regional Business Manager in the area, along with some Field Sales Executives to ensure that each Area Business Manager fully acknowledge the core sales and collection process.
• Conduct Joint Fieldwork with Area Business Managers: Conduct joint fieldwork with a group of Energy Officers to provide sales and collection training weekly and drive Energy Officers' engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centres and markets to make group sales.
• Exceed your sales & collections targets: Meet or exceed sales and collection targets established and consented upon on the 2nd of every month with your sales supervisors. Provide daily, weekly updates on sales, Energy Officer recruitments, Customer issues and resolutions, and New Area Launch preparations as expected and aligned with your Manager. 
• Drive robust field sales processes: Review sales and collection progress with your Area Business Managers daily and provide adequate training to drive better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse if the customer defaults. 
• Resolve customer issues: Provide world-class assistance to your customers regarding product delivery, training on how to use and make payments, installation, and after-sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
• Control Marketing & Other spend: Provide adequate marketing assistance & equipment (such as smartphones) necessary to all your Areas. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.   
• Review meetings with Areas: Ensure that Area Business Managers conduct periodic table meetings and reviews with all Energy Officers under their purview. Conduct surprise visits to field meetings and areas to ensure that the sales processes and standards observed are of the highest quality. Recognise outstanding performers from time to time and ensure the motivation of the entire regional team is maintained at an all-time high. 
• Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator hired under each Area Business Managers. Ensure all retail-related activities are followed per process, and the base of high-selling retailers grows exponentially within your area of operation.

You might be a strong candidate if you

• Hold a Degree or Diploma in any educational background. 
• Have at least four years of field sales experience in the same region. Preferably having worked in Micro-Finance, Banking or Telecom field sales role. 
• Are passionate about working with rural, off-grid consumers and resolving their issues.
• Possess Entrepreneurial Spirit, can work with minimal supervision and figure things out with innovative thinking, problem-solving skills, and presence of mind. 
• Are process-oriented and work style, can work without supervision and manage the area.
• Good communication skills, ability to build and manage large Energy Officer teams.