Regional Payments Manager at NCBA Group

Job Purpose Statement

The Regional Payments Manager is responsible for driving the adoption, performance,operational excellence and the overall execution of Retail payment  agenda within their assigned Region in the Kenyan business. The role ensures effective rollout, utilization, and optimization of payment solutions including Merchant Acquiring, Card Business, Mobile Banking, Agency Banking, Billers Buisness, E-commerce, International Money Transfers (IMT) and scaling Tills solution at their designated branch and Regional Levels.

The role holder will translate the payments strategy into actionable regional plans, driving Balance Sheet and Revenue growth, improving customer experiences, ensuring compliance, and supporting frontline teams to deliver consistent, high-quality payment services.Ultimately, the role holder shall drive and deliver the brand’s Daily Relevance agenda in their Regions through adoption and utilization of Payments solutions.

Job Specifications

Academic:

•  Bachelor’s degree in business, Finance, Banking, Information Technology, or a related field.
• Diploma or certification in Payments, Digital Banking, or Sales Management is an added advantage.

Professional Qualifications

• Payments or Digital Banking certifications

Desired work experience:

•  8-10 years’ relevant experience in banking, fintech, or financial services.
• At least 3 years’ hands-on experience in payments, cards, digital channels, billers, IMT, acquiring, or merchant management.

Strong exposure to branch networks, sales execution, or regional performance management.