Regional Sales and Operations Manager East Africa at Mukuru

As the Regional Sales & Operations Manager you’ll be at the forefront of expanding Mukuru’s presence in East Africa. From driving transaction volumes to overseeing operations and ensuring compliance, this role is a perfect blend of strategy, leadership, and execution.

Key Areas of Responsibility:

Sales & Growth Execution

• Drive transaction growth across branches, agents, and digital channels
• Own the front of funnel and customer retention strategy
• Expand our agent and partner network with on-ground activations and business development
• Roll out exciting territory-specific marketing activations and track ROI
• Deliver on revenue and growth targets across your region

Operational Excellence & Compliance

• Ensure operations meet regulatory and internal compliance standards
• Oversee branch/agent ops, cash handling, reconciliations, and SLAs
• Implement effective controls to reduce risk and loss
• Lead audits, compliance checks, and drive best practices

Leadership & Cross-Functional Impact

• Manage and mentor regional teams (Sales Leads, Agent Managers, Tellers, etc.)
• Foster a high-performance, KPI-driven culture
• Collaborate with Marketing, Finance, and Compliance teams
• Solve problems on the ground and lead continuous improvement initiatives

What We’re Looking For:

Qualifications:

• Bachelor’s degree in Business, Marketing, Finance, or related field
• Postgraduate qualification? Big bonus!

Experience:

• 6+ years in sales, operations, or business development
• 3+ years in a senior role (preferably in fintech, financial services, banking, or MNOs)
• Experience managing multi-country teams and regional projects