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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
JOB DESCRIPTION
Reporting to the Technical Team Lead – Core Network Regional Support, the individual is responsible for providing 1st line support for the core network elements and systems hosted in the data center and general data center management. This role involves 1st line fault management on core network systems and infrastructure (including MSSs, MGWs, SGSNs, MMEs, GGSNs, PGWs, PCRFs, CSDB, STP, DRA, Cloud Infra, Routers and Switches) as well as other systems hosted in the data center. The individual is expected to handle assigned Incidents, execute planned network changes, manage preventive maintenance tasks for the assigned data centers, support data center project activities to ensure they adhere to required standards, maintain inventory of all data center assets, Monitor and allocate data center resources as per laid down plans and ensure data center resources are optimally utilized.
RESPONSIBILITIES
Fault Management:
Preventive maintenance:
Change Management and Projects:
Inventory Management
Business Continuity
Health and Safety
QUALIFICATIONS
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