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  • Posted: Jun 7, 2023
    Deadline: Jun 20, 2023
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    The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countries
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    Regional T4D Support Officer

    Role Dimensions:

    • This project has many stakeholders across Save the Children International countries, regions and centres, as well as Save the Children members. We work in around 120 countries worldwide and employ around 17,000 staff within Save the Children International and a further 8,000 within the Save the Children member organisations. We are a highly matrixed organisation with a complex accountability structure. 

    KEY AREAS OF ACCOUNTABILITY: 

    • You will work with colleagues in the Digital Programming team, with subject matter experts from across the organisation and with our technology partners to:

    Technical Training (40%)

    • Become highly capable and proficient in the solution being deployed in order to train staff in the wider business
    • Support the design and development of high-quality engaging instructor-led and self-directed training material 
    • Adapt training material to regional context if required and as agreed
    • Develop training delivery plan for designated countries to ensure all audiences are trained prior to go live
    • Proactively verify whether all preconditions are in place for training (attendance, systems)
    • Deliver the training in an engaging and user-friendly manner, ensuring all stakeholders receive the necessary training 
    • Verify the full understanding of the trained staff, ensuring readiness for roll out and consolidation, in conjunction with key stakeholders 
    • Monitor and record the quality of all training and scrutinise participant’s feedback to ensure learning is well received.        Evaluate and propose any changes
    • Where necessary challenge the solution and training approach to optimise success in line with the organisational goals set by the project   
    • Act as the reference point for ongoing training requirements and queries
    • Closely interact with other team members to ensure continuous learning and improvement
    • Liaise with Country Office staff in order to plan and execute training deliverables, including confirmation of training attendees       

    Configuration and Support (40%)

    • Agree configuration requirements with CO in conjunction with project lead or product owner and within agreed parameters
    • Configure global apps and templates according to CO requirements
    • Conduct end-to-end testing of all the configurations done to the app/messaging template
    • Provide technical support in deploying the configured CommCare App or message template

    Development (20%)

    • Lead development of agreed global CommCare apps, Kobo Forms using XLSForms and/or messaging templates
    • If required, conduct an initial assessment of CO needs in collaboration with programme teams in the country office and a Business Analyst, if required
    • Produce a detailed user requirements document or ToR that includes timeline, key milestones and final deliverables to address these needs
    • In collaboration with CO teams, conduct testing of all aspect of each CommCare app or messaging template developed to ensure it meets programme needs.
    • Develop a standard operating procedure for each CommCare app or messaging templates where applicable.
    • Ensure appropriate standards are adhered to at all times during development including data protection impact assessment
       

    SKILLS AND BEHAVIOURS (SCI Values in Practice)

    Accountability:

    • holds self accountable for key areas of accountability listed above
    • holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
    • holds team members and partners accountable to deliver on their input and responsibilities

    Ambition:

    • translates the ambitious and challenging goals for SCI projects in proactive action to avoid work or complications in a later stage, engages and encourages all relevant stakeholders, takes responsibility for their own personal development in this respect
    • widely shares their personal vision for Save the Children, engages and motivates others
    • future orientated, thinks strategically and on a global scale

    Collaboration:

    • builds and maintains effective relationships, with their team, colleagues, stakeholders and business representatives
    • values diversity, sees it as a source of competitive strength
    • approachable, good listener, easy to talk to.

    Creativity:

    • develops and encourages new and innovative solutions
    • willing to take disciplined risks.

    Integrity:

    • honest, encourages openness and transparency; demonstrates highest levels of integrity
       

    QUALIFICATIONS   

    • Educated to degree level / equivalent work experience 

    EXPERIENCE AND SKILLS

    Essential 

    • Experience working on mobile app development using CommCare or any other offline data collection tool (e.g. KoboCollect/SurveyCTO/ODK) for at least 4 years
    • Excellent aptitude to learn complex system and processes and apply a learning model in order to build capability in others
    • Proven experience of training adults using modern methods, in systems and business processes, ideally within a multi-national implementation project
    • Knowledge of, and experience with, a variety of training methods; ability to be innovative and flexible according to the situation to ensure effective delivery
    • Demonstrable ability to work with a wide range of stakeholders in a large and complex organisation
    • Highly developed cultural awareness and the ability to work well in an international environment with people from diverse backgrounds and cultures
    •  Strong communication skills (fluent written & oral English), including the ability to communicate with different types of audiences with different levels of understanding of the subject matter 
    • Strong analytical and problem-solving skills, comfortable with the unknown
    • True passion for results, responsibility and proactivity 
    • Competence in MS office applications. IT literate with the capacity to use and learn other IT systems
    • Willingness and ability to travel 

    Desirable 

    • Experience of designing and producing e-learning
    • Experience of identifying and delivering process improvements - you are always looking for ways to make things more efficient and streamlined
    • INGO experience 
    • Competent in Power BI
    • A second language, preferably French, Spanish or Arabic. 

    Method of Application

    Interested and qualified? Go to Save the Children on hcri.fa.em2.oraclecloud.com to apply

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