Regional Technical Associates Analyst at KCB Bank Kenya

Job Description

• Create Awareness of IT offerings / policies / processes / procedures to business divisions across the group 
• Managing IT service surveys in assigned region & action points from Adopt a Branch Visits by assigned teams (Carry out and follow up for resolution using Feedback) 
• Visit Regional Branches Physically and assist resolve any Technology Related Issues at the Branch while on the ground with support of other Technology Resources at Group Head office.
• Carry out basic trainings on the use of the Technology Tools – such as SmartFix, emails and access of documents in the Intranet / Share point / website.
• Managing and preparing plans on visits to various branches within assigned regions.
• Share developments, key Initiatives, and Innovations that Technology is running with (Those already done and those in Progress) that have an impact to Regional Branches. 
• Management of Escalations any Technology Issues to the Technology Business Partner 
• Share Feedback on areas of improvement and enhancement areas for Regional Branches- with the larger KCB Group Technology Team.
• Evaluate branch technology tools at the branch i.e. PCs, Server, Printers, Counter notes, Network equipment and server rooms
• Managing escalations pending from SmartFix calls out of SLA from assigned region.
• Offering 1stLine Technology Support  

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s Degree    Bachelor's Degree in Computer Science, Business Technology  or Similar Field of Study    RQ
• Professional Qualifications     ITIL Foundation V4    RQ
• End User Support     Office 365    AA

Experience

Total Minimum No of Years’ Experience Required

• 3 years

Detail    Minimum No of Years    Need Type[2]

• 3+ years progressive experience in Information Technology    3    ES
• Experience in at least two IT disciplines such as (End User Support, Service Management, IT Governance, and IT Support in a multitier environment)    3    ES
• Prior working experience in a Support Environment    3    ES
• Exposure to multiple, diverse technologies and processing environments    2    DE
• Data analysis & Management Reporting    2    ES