Relationship Executive at Canon

PURPOSE OF THE ROLE

• To accelerate growth of the underwritten premiums by acquiring and introducing to the Company new partners while maintaining and growing already established partnerships in fulfilment of the overall growth strategy of the company.
• Manage relationships and act as the point of contact for the allocated relationships.

DUTIES AND RESPONSIBILITIES

1.FINANCIALS

1. Undertake business sourcing (new business, organic growth) to ensure achievement of monthly business targets both in revenue and portfolio mix. Major focus will be expected on Group Life business.
2. Follow through on renewal of existing business to achieve retention above 90% of clients in the assigned portfolio.
3. Actively identify and pursue prospective new business and new relationships with suitable partners.
   • Maintain a strong company brand and benchmark in the market by proactively sourcing, identifying, onboarding and managing business from new and existing business distribution channels.
   • Creating, building, and improving relations with Intermediaries and other clients
   • Marketing the company products to new and existing clients including intermediaries.
   • Actively pursue direct corporates referrals and seek new business.
   • Actively cross and up sell to direct clients.
4. Ensure strict compliance to cash and carry guidelines, effect cancellation for policies not paid up within agreed timelines and submit debt collection reports as required.
5. Adhere to the credit policy.
   • Ensure debt collection and adherence to credit control policy by all in the team.

2.BUSINESS ACCEPTANCE AND PROCESSING

1. Pursue and collaboratively prepare/acquire competitive business quotations and follow up the same until the prospective business is secured and correctly underwritten.
2. Establish and agree on clear targets with partners and monitor achievement of the same.
3. Collaborate within the team to ensure proper underwriting parameters are followed in risk assessment, risk assessment and risk acceptance.
4. Continually review the performance of accounts/products and advise management on any concerns with a view to remedy in a timely manner.
   • Interact with TQ, QlikView and any other intelligence tool available, for production, analysis, and interpretation of reports on weekly/monthly basis.
5. Resolve internal audit recommendations with liaison with your manager and the operations teams.
6. Participate in new Product Development and product re-engineering in line with market trends.
7. Ensure that there is a balance of sales and underwriting processes in the execution of your duties for smooth departmental growth.

3.COMPLIANCE AND CLIENT SERVICE

1. Ensure adherence to all sales, underwriting and compliance guidelines for all business engagements.
2. Actively establish and pursue superior client relationship management practices to ensure efficient service is consistently delivered to clients and partners as a proactive measure to enhance business growth and persistency.
3. Participate in the evaluation of feedback from prospects and partners and in the response formulation and execution of the same to ensure continued superior delivery of service and provision of suitable solutions.
4. Ensure that all customer service matters are handled effectively including but not limited to; timely delivery/communication of quotations, claims feedback, documentation, commissions payment etc.

4.REPORTING

1. Participate in preparation of monthly reports on business acquisition efforts and achievements.
2. Provide timely feedback to management regarding emerging market needs and trends.
3. Gather, monitor and report on competitor activity including products and policy contract packaging, target markets and clients, premium rates and underwriting techniques that have the potential to impact the business.

QUALIFICATION AND EXPERIEINCE

• Bachelor’s Degree in Marketing, Insurance or related field. | Essential
• Continuing or completed certification in insurance | Essential
• 3 - 5 years’ experience in life corporate sales | Essential

KNOWLEDGE AND ABILITY REQUIREMENTS

1. Proven successful working experience in insurance sales | Essential
2. In depth knowledge and understanding of insurance products, practices, laws and regulatory requirements | Essential
3. High energy levels and excellent relationship building skills | Essential
4. Self-driven to identify, pursue and close business | Essential
5. Proven effective communication and presentation skills | Essential