Relationship Manager - Alternative Channels at Old Mutual Kenya

Job Description

The Relationship Manager for Alternative Channel will be responsible for developing, managing, and growing business relationships between Old Mutual and Aggregators, SACCO’s, MFIs and Co-operative societies. The role involves acquiring new partnerships, maintaining strong client relationships, and ensuring the successful implementation of insurance products tailored for the channels.

 KEY TASKS AND RESPONSIBILITIES

Business Development & Sales

• Identify, engage, and onboard distribution partners for insurance products
• Develop and implement strategies to grow insurance penetration within the SACCO & MFI sector
• Present and pitch insurance solutions to SACCO and MFI decision-makers
• Meet and exceed sales and revenue targets from the assigned sector

Relationship Management

• Build and maintain strong relationships with SACCO and MFI stakeholders, including CEOs, managers, and board members
• Serve as the key point of contact, ensuring seamless communication between the insurance company and its SACCO/MFI partners

Product & Market Development

• Collaborate with the product development team to design insurance solutions tailored to SACCO and MFI members’ needs
• Gather market insights and feedback to refine and improve product offerings
• Ensure that the company remains competitive by keeping up with industry trends in SACCOs, MFIs, and microinsurance

Training & Capacity Building

• Organize training programs and workshops for SACCO and MFI staff to enhance their understanding of insurance products
• Educate SACCO and MFI members on the benefits of insurance through awareness campaigns and financial literacy initiatives

Compliance & Risk Management

• Ensure all partnerships comply with regulatory and internal company policies
• Work with internal teams to manage risks associated with insurance distribution through SACCOs and MFIs
• Assist in claims processing and dispute resolution to enhance customer satisfaction

Reporting & Performance Tracking

• Monitor and report on key performance metrics, including sales performance, partnership engagement, and customer satisfaction
• Prepare regular reports and presentations for management on the progress and challenges within the SACCO/MFI segment

SKILLS AND COMPETENCIES

• Strong negotiation and persuasion skills
• Excellent communication and interpersonal skills
• Ability to analyze data and market trends to drive business growth
• Customer-centric approach with problem-solving capabilities
• Ability to work independently and manage multiple stakeholders

KNOWLEDGE & EXPERIENCE

• 10 years of experience in the Insurance Industry, out of which a minimum of 5 years in business development
• Strong understanding of microinsurance, SACCO/MFI operations, and financial inclusion strategies
• Proven track record in meeting sales targets and managing strategic partnerships
• Experience in insurance digital sales is an added advantage

QUALIFICATIONS

• Bachelor’s degree in Arts, Commerce/business Administration
• International Diploma in Insurance.

KEY ATTRIBUTES

• Entrepreneurial mindset with the ability to identify and seize opportunities
• Strong analytical skills to assess partnership potential and performance
• High emotional intelligence and ability to navigate complex relationships
• Experience in insurance digital sales and partnerships is highly desirable