Relationship Manager, Chinese Desk at Diamond Trust Bank (DTB)

About the Role:

The role is responsible for driving business growth by developing and managing relationships within the Chinese-speaking client segment. It focuses on acquiring new business, strengthening existing relationships, and delivering tailored banking solutions to enhance customer value and grow the Bank’s market share     

Key Responsibilities:

Business Development & Client Acquisition

• Identify and develop relationships with Chinese businesses and networks
• Grow the client portfolio by acquiring new customers
• Drive growth in deposits, trade finance, remittances, guarantees, and foreign exchange income
• Achieve set targets in assets, liabilities, and non-funded income

Relationship Management

• Manage and grow a portfolio of Chinese-speaking clients
• Maintain strong relationships with key stakeholders, including Chinese associations and industry players
• Deliver a high standard of customer service across all client interactions
• Serve as the primary contact for client inquiries and advisory needs

Cross-Selling & Product Optimization

• Promote and cross-sell the Bank’s products to maximize client value
• Educate clients on banking products, services, and procedures
• Work with internal teams to tailor solutions to meet client needs

Internal Collaboration

• Collaborate with internal teams to ensure efficient service delivery
• Support smooth client onboarding and transaction processing
• Address customer issues promptly and effectively

Portfolio & Risk Management

• Monitor portfolio performance and identify potential risks early
• Ensure compliance with internal policies and regulatory requirements
• Maintain accurate and up-to-date client records

Market Intelligence & Reporting

• Monitor market trends and customer needs
• Track competitor activity and identify opportunities
• Prepare regular performance and pipeline reports

Important Relationships

• Build strong internal relationships across business units and support functions
• Develop and maintain external networks within the Chinese business ecosystem
• Collaborate regionally and across affiliates to deliver holistic banking solutions

Personal Competencies:

• Strong relationship management and business development skills
• Excellent communication and negotiation skills (cross-cultural sensitivity is key)
• Results-driven with ability to meet stringent targets
• High integrity and professionalism
• Analytical mindset with strong problem-solving ability
• Ability to adapt in a dynamic and competitive market
• Strong customer service orientation and attention to detail

Skills & Qualifications:

• Minimum of a Bachelor’s degree from a recognized university
• Fluency in Mandarin (Chinese) is mandatory
• Experience in banking, sales, or relationship management is an added advantage
• Understanding of trade finance and corporate banking products is desirable