Relationship Manager - SME at Gulf African Bank

Reports To: Senior Branch Manager
 

Job Purpose

Relationship Manager, SME will be expected to achieve business growth for the Bank by selling Business Banking Unit products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.

Key Responsibilities

• Build a high-quality client portfolio by effectively managing clients across the entire credit cycle.  ? Grow the bank's liabilities, assets and non-funded income (NFI) in the SME banking sector, meeting set targets.
• Prepare and submit the branch periodic SME Marketing Plan.
• Promote active utilization of the bank's Credit and Treasury facilities to existing and potential clients.
• Conduct consistent monitoring to prevent defaults on client’s payment, alterations in the client’s business, and to be aware of forthcoming client’s financial needs
• Continuously scan the environment to identify fresh business opportunities and play an active role in product development relevant to the SME Banking sector.
• Evaluate credit proposals and ensure the credit applications are processed on a timely basis within the bank’s set turnaround times.
• Effectively manage and expand the relationships with existing SME banking clients and bring in new partnerships for business growth and continuity.
• Ensure continuous improvement in customer service and implement effective retention of customers within the SME banking framework.

Qualifications and Experience

• Business Degree from a recognized university with a major in Finance, Marketing and/or Economics.
• Relevant post graduate professional qualification AKIB will be an added advantage.
• Proven experience of at least 2 years in a similar position (relationship management, business banker).
• Possess Advanced Credit Appraisal Techniques and Report writing skills.

 Skills and competencies

• Ability to manage relationships through interpersonal skills.
• Ability to acquire and apply new knowledge relevant to the role, keep abreast of policies, procedures and guidelines relating to the role.
• Ability to demonstrate a positive approach to teamwork by sharing information and contributing to team effort.
• Ability to set stretched targets and impose a high personal standard.
• Having attention to detail and  ability to capture information accurately.
• Ability to communicate clearly and concisely both orally an in writing.

Personal attributes

• Dynamic, individual with the ability to work under pressure, with high emotional intelligence.
• Excellent selling skills.
• Strong networking skills, for both internal and external networks.
• A passion for performance, teamwork, and achievement in a competitive and dynamic environment.
• Hardworking, strategically minded individual with excellent self-leadership, organizational, and planning skills.
• Commercial awareness with good analytical skills.