Relationship Manager- Women & Youth Banking (Queen Banking) at Family Bank Ltd

To develop and maintain relationships with women & youth clients, understand their financial needs,  promote suitable banking products and services, support their social and economic empowerment, thereby driving  the bank’s growth and contribution towards women’s and youth financial inclusion in Kenya.  

Key Responsibilities: 

• Client Acquisition and Retention 
• Identify and attract women clients, including entrepreneurs, small business owners, and individuals. 
• Build and maintain strong relationships to ensure client satisfaction and loyalty. Maintain a high level of  client satisfaction and position the Bank as the Bank of choice for the women.  
• Financial Needs Assessment 
• Understand the specific financial needs and goals of women clients. 
• Offer tailored financial products and services such as current, savings accounts, loans, insurance, &  investment options suitable for women. 
• Product Promotion and Cross-Selling 
• Promote banking products and services designed for women. 
• Cross-sell relevant financial solutions to meet the unique needs of women clients. 
• Financial Advisory and Education 
• Provide financial literacy sessions and advice to empower women to make informed financial decisions. 
• Educate clients about banking procedures, credit management, and investment opportunities. 
• Credit and Risk  
• Coordinate with Credit department to ensure applications are processed within agreed TAT, minimizing the  inherent and potential risks in all areas of business by working closely with the Risk Management Function  to ensure compliance with policies and procedures that provide assurance against risk in the overall Bank  Business 
• Customer Service and Support 
• Address client inquiries, resolve issues, and provide ongoing support across board 
• Ensure a positive banking experience to foster trust and long-term relationships. 
• Market Research and Outreach 
• Conduct outreach programs to increase awareness about women-specific banking products. 
• Collaborate with women’s groups, NGOs, and community organizations to extend banking services. 
• Form strategic alliances & partnerships with various Development institutions, focus groups and  associations. 
• HR Department Doc.   
• Monitoring and Portfolio Management 
• Monitor the performance of the client portfolio. 
• Identify and implement proper corrective measures where performance gaps exist within business targets. 
• Compliance and Reporting 
• Ensure adherence to banking regulations and internal policies. 
• Maintain accurate records of client interactions and transactions. 
• Data Analysis 
• Promotion of Women’s Financial Inclusion 
• Advocate for and implement initiatives that promote financial inclusion for women. 
• Support women entrepreneurs and small business owners in scaling their ventures. 
• Train & Manage our Non-Financial services calendar  
• Any other official duty that may be allocated by management from time to time. 

The Person:  

• The ideal candidate must possess the following:  

Qualifications/Experience:  

• Bachelor’s degree in business administration, Commerce, project management, organizational  development, or related field. 
• Minimum 5 years of experience in banking, with at least 3 years in business development. 
• Strong knowledge of Sales, Data analysis, risk assessment, gender Banking and Finance. 
• Marketing qualifications and experience are an added advantage. 
• Proven ability to build and manage relationships.