Senior Manager, Client Onboarding and Account Services at Central Bank of Kenya

Job Purpose

The Senior Manager, Client Onboarding and Account Services role is to ensure provision of efficient and effective high-quality services, in line with laid down procedures and guidelines to contribute as appropriate to the performance of the Bank’s objective of banker to Government, financial institutions and public entities.

Key Duties and Responsibilities

Strategic Responsibilities

• Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities

• Oversee provision of efficient and effective customer care.
• Oversee creation of customers in banking system.
• Oversee the Opening, amending and Closing accounts managed by Banking Divisions.
• Ensure timely response to all account queries from customers.
• Approve in banking system, processed Exchequer releases from National Treasury for funding National and County Governments.
• Approve in banking system processed County Governments County Revenue Fund (CRF) funds transfers instructions.
• Oversee execution of Kenya Revenue Authority (KRA) agency notices.
• Approve in banking system processed funds transfers instructions from KRA and Government entities.
• Oversee and approve in banking system update of standing order instructions.
•  Oversee the preparation and dispatch of daily Standing Orders reports to National Treasury.
•  Ensure daily monitoring of KRA & Government Accounts & reporting.
• Review Reports on KRA and Government Operations (Management Report, Desk Memo & High Value Report).
• Oversee the update of Interest rate on Government Overdraft.
• Oversee update of applicable Government Overdraft limit.
• Oversee preparation of Daily Government Overdraft Utilization and accrued interest report.
• Ensure correct charging of monthly accrued interest on Government Overdraft facility.
• Sign Certificate of Balances for KRA and Government Accounts.
• Oversee confirmation of balances to external auditors.
• Attending Auction Meetings and follow up on the funding for redemptions of Government securities.
• Review and sign Mandates forms.
• Oversee creation of mandates for accounts managed by Banking and Payment Services Department.
• Oversee withdrawal of mandates upon customers’ requests.
• Ensures timely Dispatch of New Tokens to Internet Banking users.
• Oversee the reconciliation of online banking users against the Mandates.
• Provide second level verification of documents for Banking Divisions.
• Review and sign the register for received documents.
• Oversee proper custody of outward cheques presented for clearing.
• Oversee scanning and archival of documents.
• Oversee the filing of transactions documents for Banking Divisions.
• Ensure proper management of storage and access of transactions documents for Banking Divisions.
• Ensure timely retrieval of documents upon request.
• Review the list of documents marked for disposal as per the Bank’s retention and disposal policy.
• Oversee the restocking of first aid kit for the Division.
• Authorize issuance of Stationery items and re-ordering.
• Provide second level approval for requests of Office supplies in the Division.
• Follow up with GSD to facilitate effective housekeeping.
• Oversee Maintenance issues in the Division.
• Oversee and approve procurement of goods/works/services for Banking Divisions.
• Ensure proper update of the Divisions keys register.
• Approve biometric access to the Banking Division.
• Support CBK Branches/Centres on accounts and mandates activities.
• Ensure timely response to customer queries.
• Review and sign response letters to customer.
• Ensure proper filing of transactions documents.
• Oversee disposal of documents as per the Bank’s retention and disposal policy.
• Provide input into the systems requirements during implementation of systems affecting Banking functions.
• Resolve escalated issues, queries and complaints from customers and staff and make decisions.
• Collaborate with the relevant investigative agencies in providing information touching on Investigations on Customers transactions.
• Represent the Bank in litigation cases to provide evidence on client transactions.

Other Responsibilities

• Review information for input into the Banking Strategic Plan.
• Provide input in preparation of yearly budget for the Department.
• Review information for input into the Training Plan for Banking and Payment Services Department.
• Conduct performance assessment for staff in Client Onboarding and Account Services Section..
• Escalate issues, queries and complaints that may need further consultation to the Deputy Director.
• Develop and maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks and other financial institutions.
• Provide leadership and guidance and foster a high performing culture that motivates and increases employee potential through training, coaching and mentorship.
• Ensure compliance with Bank policies, procedures, guidelines and internal controls.
• Perform any other task as may be assigned from time to time.

Qualifications

• Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science or related field of study.
• Master’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science or related field of study is an added advantage
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage

Work Experience

• Not less than ten (10) years’ work experience in Banking Operations, Financial Services, Economics, Accounting or similar operations, with at least five (5) years in managerial capacity.