Current Vacancies at Central Bank of Kenya

Job Purpose

The job holder is responsible for the collection and analysis of the performance and health of payment systems in Kenya.

Key Duties and Responsibilities

Technical and Operational Responsibilities

• Review and design NPS returns templates.
• Ensure timely submission of NPS returns.
• Implement an integrated information system for electronic submission of NPS returns.
• Ensure that data received is processed and required standard reports generated.
• Design and produce periodic standard analytical reports.
• Perform analysis and verification of Payment data.
• Update the statistics on the CBK website.
• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Develop and implement a payment system database, a data collection system, data analytics and other strategies that optimize statistical efficiency and quality.
• Acquire data from primary or secondary data sources to enhance the payment systems information.
• Identify, analyze, and interpret trends or patterns in complex data sets.
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct data errors.
• Work with management to prioritize business and information needs.
• Locate and define new process improvement opportunities.
• Draft research papers and basic reports on the analysis of the data collected.
• Perform any other duties as assigned by the Manager.

Qualifications

• Bachelor’s Degree in a relevant field e.g. Mathematics, Economics or Statistics.
• Professional qualifications and memberships are an added advantage.

Work Experience

• At least two (2) years’ experience in Payments and Banking operations or other related area.

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Job Purpose

The respective role holder facilitates the smooth running of the respective units’ operations and related monitoring in KEPSS & RTGS Operations / SWIFT Secretariat/Regional Payments.

Key Duties and Responsibilities

Technical and Operational Responsibilities

• Administer the respective payment system operated by each Section e.g.
• Performing SOD and EOD.
• Ensure the respective payment system is running and monitored.
• Access the payments system and view incoming messages and requests.
• Adding new payment systems participants and user.
• Payment Systems User administration.
• Training of users.
• Payment Systems window extension.
• Manage the issuance and renewal of tokens and certificates.
• Receive and respond to queries from participants.
• Update Treasury contact list/ Administer the Payments System email.
• Liaise with other user departments and manage their requests in a timely manner.
• Perform admin tasks related to their roles e.g. payment invoices for services rendered by third party service provider.
• Continuously monitor the performance and coordinate health checks for the systems.
• Prepare periodic risk status report and circulate to department and risk department.
• Participate in the implementation and response to strategic activities relevant to their Sections
• Participate in and support the implementation of Bank projects being run by the Division and Department including policies review.
• Contribute to the preparation of NPS annual budget for activities being implemented by each Section.
• Perform specific function unique to SWIFT Services/KEPSS Operations/Regional Payments
• Ensure continued availability of efficient, reliable and secure payment systems that support the smooth functioning of the economy.
• Participate in stakeholder committees and meetings.
• Induction new members of staff and facilitate for visiting institutions to the Department as and when required.
• Train new users of the respective payment systems for effective service delivery to the Bank’s customers.
• Perform any other roles and responsibilities that may be assigned by the supervisor from time to time

Qualifications

• Bachelor’s Degree in a relevant field e.g. Computer Science, IT, Banking or Business Administration, Law or related field of study.
• Professional qualifications and memberships are an added advantage.

Work Experience

• At least two (2) years’ experience in Payments and Banking operations or other related area.

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Job Purpose

The Clearing Operations Section provides clearing and settlement services to commercial banks, Government Ministries, Departments and Agencies. The Section also manages the operations of the Automated Clearing House.

Key Duties and Responsibilities

Technical and Operational Responsibilities

• Contribute to the smooth operations of the Clearing Section.
• Comply with KBA Standards and Regulations.
• Input/approve Clearing Voucher/Return codes.
• Input/ approve Bank and Branches codes.
• Download inward payments from the Automated Clearing House.
• Upload outward payments to the Automated Clearing House.
• Process Outward cheques, Inward cheques, and cheque verification.
• Process Outward EFTs (unpaid EFT credits), and Inward EFTs Credits.
• Process Domestic Foreign Currency Cheque Clearing (DFCCC).
• Input Banks’ DFCC Guarantees.
• Facilitate the processing of non-CTS compliant cheques.
• Operate MICR cheque readers system.
• Monitor settlement of Payment Switch Operators (PSOs) net settlements instruction (NSI) files in KEPSS. (Kenswitch Ltd, Integrated Payment Services Ltd {IPSL} and Interswitch Kenya Ltd.)
• Support Branches clearing operations.
• Diligently approve a variety of Clearing Section transactions.
• Ensure compliance with operational, security and control policies/ procedures, preventing fraud and loss to the Bank.
• Process clearing files in the ACH system to distribute them to the respective clearing centers.
• Maintain the Bank and Branch codes in the ACH system as advised by the KBA.
• Maintain Direct Debit codes in the ACH system as advised by KBA.
• Create Bank Admins and provide passwords for accessing the ACH system on receipt of request forms.
• Unlock/reset Commercial Bank Admin passwords on receipt of request forms.
• Lock the passwords of Bank Admins who have ceased to be Banks’ clearing staff.
• Any other roles as may be assigned by the supervisor.
• Audit designated cashier as per schedule by the chief Cashier.

Qualifications

• Bachelor’s degree in economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Work Experience

• At least two (2) years’ experience in Payments and Operations, Financial Services, Economics, Accounting, or similar operations.

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Job Purpose

The Banking Services Back Office Division provides effective and efficient banking services to commercial banks, the National & County Governments, and other public entities. It ensures effective fiscal operations and supports monetary policy implementation. The role of this job is to support this function by managing the accounts for National & County Governments and Financial institutions by opening and operationalizing these accounts.

Key Duties and Responsibilities

Strategic Responsibilities

• Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities

• Input or provide first level approval for creation of customers in banking system.
• Input or provide first level approval for Opening, amending, and Closing accounts managed by Banking Division.
• Respond to all account queries from customers.
• Input or provide first level approval for Exchequer releases from National Treasury for funding National and County Governments
• Input or provide first level approval for County Governments County Revenue Fund (CRF) funds transfers instructions.
• Input or provide first level approval in banking system to execute the Kenya Revenue Authority (KRA) agency notices.
• Input or provide first level approval in banking system in processing of Funds Transfers Instructions from KRA, County Governments and Government entities.
• Amend or approve details in banking system to update the standing order instructions.
• Prepare or review and dispatch daily Standing Orders reports to National Treasury
• Prepare and dispatch daily Standing Orders reports to National Treasury
• Monitor daily KRA & Government Accounts
• Check and confirm correctness of Management Reports on KRA and Government Operations (M2 & Desk Memo)
• Amend the Interest rate on Government Overdraft upon CBR rate changes by MPC.
• Amend the applicable Government Overdraft limit.
• Prepare the Daily Government Overdraft Utilization and accrued interest report.
• Monitor charging of monthly accrued interest on Government Overdraft facility
• Prepare Certificate of Balances for KRA and Government Accounts
• Follow up of confirmation of balances to external auditors.
• File all transactions documents.
• Resolve queries and complaints from customers and make decisions in marginal risk situations.
• Provide input into the systems requirements during implementation of systems affecting Banking functions.
• Participate as inputter or approver 1 in the testing of systems that affect Banking functions.
• Support CBK Branches on accounts management activities.
• Comply with operational, security and control policies/ procedures, preventing fraud and loss to the Bank.
• Audit cashiers’ tills at the close of business.
• Implement audit recommendations.
• Assist in preparation of the Banking Strategic Plan
• Assist in preparation of yearly budget for Accounts Management Section
• Provide information for input into the Training Plan
• Maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks, and other financial institutions.
• Comply with the Bank policies, procedures, guidelines, and internal controls.
• Perform any other task as may be assigned from time to time.

Qualifications

• Bachelor’s degree in economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage

Work Experience

• At least two (2) years’ work experience in Banking Operations, Financial Services, Economics, Accounting, or similar operations.

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Job Purpose

The Senior Officer, Liquidity Management and Data Analysis, Financial Institutions Operations provides efficient and effective high-quality services, in line with laid down procedures and guidelines to contribute as appropriate to the performance of the Bank’s objective of Banker to financial institutions and ensuring a stable financial system.

Key Duties and Responsibilities

Strategic Responsibilities
Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities

• Provide efficient and effective customer care.
• Monitor daily drawdown and reversal of Intraday Liquidity Facilities (ILFs) DhowCSD and KepssRTGS Systems.
• Verify details of CBK Overnight Lending to commercial banks (Lender of last resort/Discount Window) in DhowCSD System.
• Effect changes to the CBK Discount Window rate in the systems as per MPC releases.
• Update the Central Bank Rate (CBR) and the CBK Discount Window on the Central Bank website.
• Generate reports to monitor compliance with Cash Reserve Ratio (CRR) requirements by Commercial Banks and Microfinance Banks.
• Input details or provide first level approval of charges and penalties levied on Commercial Banks.
• Provide first level approval for funds transfer transactions from other sections in Banking Divisions.
• Monitor liquidity flows among the KEPSS/RTGS participants.
• Generate reports for presentation at the MPMC meetings.
• Participate in MPMC activities and provision of information on Banking Operations.
• Implement MPC decisions affecting Banking Divisions.
• Respond to correspondence/customer queries through various channels such as emails, telephone calls, and letters.
• Escalate issues, queries and complaints from customers that may need further consultation.
• File transactions documents.
• Implement audit recommendations.
• Provide input into the systems requirements during implementation of systems.
• Participate as inputter or first level approver in the testing of systems that affect Banking functions.

Other Responsibilities

• Audit tellers cash tills at the close of business.
• Assist in preparation of the Banking Strategic Plan.
• Assist in preparation of yearly budget for Financial Institutions Operations Section.
• Provide information for input into the Training Plan.
• Maintain working relationships with appropriate external parties including Government. departments, County Governments, commercial banks and other financial institutions.
• Comply with the Bank policies, procedures, guidelines and internal controls.
• Perform any other task as may be assigned from time to time.

Qualifications

• Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Work Experience

• Not less than three (3) years’ work experience in Banking Operations, Financial Services, Economics, Accounting or similar operations.

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Job Purpose

The role holder will provide efficient and effective high-quality services, in line with laid down procedures and guidelines to contribute as appropriate to the performance of the Bank’s objective of banker to the Government, commercial banks and public entities.

Key Duties and Responsibilities

Strategic Responsibilities

• Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities

• Provide efficient and effective customer care.
• Monitor daily drawdown and reversal of Intraday Liquidity Facilities (ILFs) DhowCSD and KepssRTGS Systems
• Verify details of CBK Overnight Lending to commercial banks (Lender of last resort/Discount Window) in DhowCSD System.
• Generate reports to monitor compliance with Cash Reserve Ratio (CRR) requirements by commercial banks and microfinance banks.
• Input details in banking system for the adoption or reversal of transactions credited to KEPSS Unapplied Funds Suspense Accounts (KES, USD, GBP, EURO, UGX, TZS, and RWF)
• Input details in the banking system for posting or reversal of incoming RTGS transactions relating Banking functions.
• Monitor DFCC Outward Transfers to ensure successful transmission.
• Input details in the banking system for charges and penalties levied on commercial banks.
• Input details in the banking system for funds transfers instructions by external financial institutions.
• Prepare certificates of balances for commercial and external banks
• Prepare the Daily Money Market Report
• Update the interbank money market information, the Central Bank Rate (CBR) and the CBK Discount Window on the Central Bank website.
• Generate reports for presentation at the MPMC meetings.
• Participate in MPMC activities and provision of information on Banking Operations
• Implement MPC decisions affecting Banking Divisions
• Respond to correspondence/customer queries through the various channels such as emails, telephone calls, and letters.
• Escalate issues, queries and complaints from customers that may need further consultation.
• File transactions documents.
• Provide input into the systems requirements during implementation of systems.
• Participate as inputter or first level approver in the testing of systems that affect Banking functions.
• Audit tellers cash tills at the close of business.
• Assist in preparation of the Banking Strategic Plan
• Implement audit recommendations.
• Assist in preparation of yearly budget for Financial Institutions Operations Section
• Provide information for input into the Training Plan
• Maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks, and other financial institutions.
• Comply with the Bank policies, procedures, guidelines, and internal controls.
• Perform any other duties and responsibilities as may be assigned by the supervisor.

Qualifications

• Bachelor’s degree in economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage

Work Experience

• At least two (2) years’ work experience in Banking Operations, Financial Services, Economics, Accounting, or similar operations.

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Job Purpose

The role holder is responsible for the management of SWIFT related matters to ensure availability and accessibility of SWIFT to the approved users as well coordination of the SWIFT-related developments for both CBK and SWIFT community in Kenya.

Key Duties and Responsibilities

Strategic Responsibilities

• Participate in the development of payment strategies and policies in line with CBK’s strategy and national priorities.
• Continually oversee the implementation of SWIFT upgrades at CBK the latest technology and related cyber security programs.
• Coordinate the implementation of SWIFT-related developments for the SWIFT community in Kenya.
• Assist Banking and Payment Services leadership with on-going and long-term management and development of the Bank’s resources and organisational capability.

Technical and Operational Responsibilities

• Oversee SWIFT Services unit functional responsibilities to ensure the safety, efficiency and effectiveness of the national payment system.
• Work effectively as part of the management team to deliver on the Key Result Areas and demonstrates competencies of his/her role.
• Ensure continued availability of efficient, reliable and secure payment systems that support the smooth functioning of the economy..
• Ensure SWIFT comply with the CBK Act and the National Payment System Act and other adopted standards.
• Keep abreast with payment trends including Mobile Banking processes and platforms and link this to improved Payment Policy and Banking requirements.
• Keep abreast with payment risks including cyber risks and other risks and ensure an adequate payment risk management framework is in place.
• Promote the development of the systems as technology and market trends change.
• Implement Audit and Oversight Recommendations.
• Receive and approve application requests for settlement systems.
• Monitor impact of payment systems upgrades.
• Organise and attend SWIFT regional and global events when organized.
• Respond to audit and oversight issues on SWIFT system.

Other Responsibilities

• Participate in stakeholder committee and meetings.
• Mentor and coach the SWIFT Services team to deliver on the planned activities.
• Oversee training of new staff in the section to ensure effective service delivery.
• Any other assigned roles and responsibilities.

Qualifications

• Bachelor’s degree in Economics, Banking, Accounting, Finance, Business Administration, Insurance, Law, Mathematics, Computer Science or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Work Experience

• Not less than eight (8) years’ work experience in Payments Operations, Financial Services, Economics, Accounting or similar operations, with at least four (4) years in a supervisory capacity.

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Job Purpose

The Deputy Manager, Operational Risk, supports the Senior Manager Operational Risk in the implementation of Risk, Compliance and Business Continuity Programs in the BPS Department in accordance with the Department’s mandate, policies, guidelines and processes.

Key Duties and Responsibilities

Technical and Operational Responsibilities

• Document risk registers for all divisions & sections and ensures they are updated regularly and submitted in a timely manner.
• Support the Department in performing risk control assessments and outcomes including business continuity activities such as development of business impact analysis and testing.
• Perform targeted independent assurance checks on high/medium risks and control.
• Ensure daily reporting of incidents and works with respective division on closure and learnings and linkage to Risk Register.
• Ensure implementation of audit recommendations and findings for BPS, inform on mitigations and timely closure including linkage to Risk Register.
• Develop insightful risk reports including risk dashboards for multiple audiences including but not limited to BPS leadership, Bank Risk Management Committee, Management and Board.
• Identify risk knowledge gaps and give input to staff trainings that build risk awareness.
• Support initiatives to build a culture of risk awareness for BPS.
• Work collaboratively and effectively with Risk and Compliance Division to deliver on the Key Result Areas and ensure no silos exit.
• Ensure compliance with Bank policies, procedures, guidelines and internal controls.
• Regular review and update of the Department’s operations manuals and procedures.

Other responsibilities

• Escalate issues, queries and complaints that may need further consultation to the Senior Manager, Operational Risk Division.
• Required to develop and maintain working relationships with Divisional and Section Heads.
• Perform any other task as may be assigned from time to time.

Qualifications

• Bachelor’s Degree in Commerce, Business Administration, Business Management from a reputable University.
• Professional certification in at least one discipline is a distinct advantage: Risk Management; Financial Risk Management (FRM), Business Continuity Management or Governance Risk and Compliance Management (GRCM).
• Membership in a relevant professional institute and in good standing is mandatory.

Work Experience

• Minimum of five (5) years’ work experience in Risk Management within Banking and Payments in Financial Services Industry or similar operations.

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Job Purpose

The role holder assists the Head of Regional Payments and Office Administration in overseeing the implementation of regional payments initiatives to achieve integration of regional payment systems, coordinate the development and implementation of NPS strategic plan, NPS budget, and the general administration of NPS office, in support of the overall Bank’s mandate.

Key Duties and Responsibilities

Strategic Responsibilities

• Assist to coordinate the development of National Payments Systems (NPS) strategic plan and monitor the implementation of the strategic initiatives through monthly and quarterly reporting of the status.
• Assist in coordinating the development of NPS annual budgets and its implementation through monthly, quarterly and annual reporting.
• Assist to coordinate the implementation and response to strategic regional initiatives for East African Community (EAC0, Common Market for East and Southern Africa (COMESA) regions and the Association of African Central Banks (AACB).
• Coordinate and report on the status of implementation of Monetary Affairs Committee (MAC) directives related to payment systems and report on the status on a quarterly basis.

Technical and Operational Responsibilities

• Oversee the performance of the two regional payments systems, the East African Payment System (EAPS) and the Regional Electronic Payment and Settlement System (REPSS) and report on their performance to the relevant regional oversight bodies i.e. MAC and COMESA Committee of Governors for EAPS and REPSS respectively.
• Monitor the implementation of Bank projects funded by development partners.
• Coordinate the preparation of NPS annual budget and monitor its execution through procurement plans and monthly variance reports.
• Supervise the use of office equipment in liaison with ITD and GSD.
• Coordinate review of the NPS operations manual.
• Coordinate implementation of performance management framework in NPS.
• Oversee the operations of NPS Records and Registry.

Other Responsibilities

• Coordinate induction and placement of new staff in the Division.
• Coordinate the management of NPS supplies from central stores.
• Mentor, coach and mobilize the Regional Issues and Admin team to achieve planned objectives.
• Coordinate the training matters of staff in PSO in liaison with HR to ensure that training needs assessment is carried out and equitable distribution of training opportunities.

Qualifications

• Bachelor’s degree in Economics, Banking, Accounting, Finance, Business Administration, Insurance, Law, Mathematics, Computer Science or related field of study.
• Professional qualifications in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Work Experience

• Not less than eight (8) years’ work experience in Payments & Banking Operations, Financial Services, Economics, Accounting or similar operations, with four (4) years in a supervisory capacity.

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Job Purpose

The role of this job is to facilitate and ensure efficient and effective reconciliation of Banking Services accounts in line with the guidelines from Enterprise Risk Management Division. The job holder will also oversee the formulation and implementation of the Banking Services Strategy and associated budgets.

Key Duties and Responsibilities

Technical and Operational Responsibilities

• Perform KEPSS -T24 Reconciliation for all commercial banks’ accounts (KES, DFCC and EAPS) as follows.
• Prepare daily KEPSS -T24 Reconciliation dashboards for all commercial banks’ accounts (KES, DFCC and EAPS,).
• Identify items causing differences in commercial banks balances between KEPSS and T24 System..
• Prepare daily consolidated KEPSS-T24 reconciliation reports.
• Communicate to other business areas to resolve KEPSS-T24 reconciliation items.
• Perform Daily Reconciliation for Banking Office Payments Account (BOPA).
• Prepare Daily Reconciliation report for (BOPA) to identify stale cheques and items causing differences.
• Communicate items causing differences in BOPA to the relevant Office.
• Communicate stale cheques details to Cash Section for follow up and cancellation.
• Perform reconciliation for Banking Services Internal Suspense Accounts.
• Prepare daily reconciliation reports for Banking Services Internal suspense accounts to identify items causing differences.
• Communicate items causing differences in Banking Services Internal accounts to the relevant offices for action.
• Respond to queries from Finance Department and other business areas to resolve reconciliation differences.
• Preparation and monitoring of Divisional budget.
• Collate data and information for preparation of annual budget for Banking Services Division.
• Prepare monthly budget variances reports.
• Prepare quarterly CAPEX budget reports.
• Provide input in developing of underlying processes, reports, and systems to facilitate ongoing improvement in efficiency and quality of reconciliation processes.
• Comply with operational, security and control policies/ procedures, preventing fraud and loss to the bank.
• Collate information to monitor implementation of strategic initiatives for Banking Services Division.
•  Preparations of ad hoc and periodic reports on activities related to the role and share with the supervisor in a timely manner.
• Coordinate with stakeholders.
• Adhere to the bank policies, procedures, guidelines, and related standards.
• Assist in coordinating Performance Management (PMAS) activities in the Department.
• Collate Mid-term performance assessments for Banking Services Division.
• Collate End-Year performance appraisals for Banking Services Division.
• Offer Branches support on reconciliations and risk management.
• Escalate issues, queries and complaints that may need further consultation to the Section Head.
• Audit tellers cash balances at the close of business.
• Perform any other duties & responsibilities assigned by the supervisor.

Qualifications

• Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Work Experience

• At least two (2) years’ work experience in reconciliations in a Banking Operations, Financial Services, Economics, Accounting, or similar operations. Level

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Job Purpose

The Senior Officer, Mandates provides effective and efficient banking services to commercial banks, the National & County Governments and other public entities, in line with laid down procedures and guidelines to contribute as appropriate to the performance of the Bank’s objective of banker to Government, financial institutions and public entities.

Key Duties and Responsibilities

Strategic Responsibilities

• Contribute as appropriate to the performance of other functions and to the overall achievement of the Bank’s strategic objectives.
• Work effectively as part of the team to deliver on the Key Result Areas and demonstrate competencies of the role.

Technical and Operational Responsibilities

• Provide guidance to customers on mandate roles and user access rights.
• Conduct pre-approval checks on all mandates and users.
• Counter check data captured in the system to ensure it matches supporting documents attached to the created mandate.
• Validate ID documents, signatures, work permits (where applicable) and institutional approvals used in creation of mandates.
• Ensure mandate expiry periods comply with policy.
• Reject non-compliant requests and guide customers on corrections.
• Maintain mandate processing Service Level Agreements (SLAs).
• Track and manage mandate queues in the system.
• Escalate overdue, complex, or high-risk mandates to the Section Head.
• Provide regulatory reports, management dashboards and internal audit reports.
• Maintain proper filing of Mandate forms and ID documents that are received physically over the counter.
• Review and approve Online Banking (OLB) -originated requests in Spotlight.
• Respond to customer queries on email, phone and walk-in engagements.
• Withdraw users who were migrated to the new system on TRANSACT System so that they can be created on OLB.
• Review user creations, mandates renewal request and edits on spotlight.
• Receive and process mandate withdrawal/deletion instructions.
• Create mandates for newly opened accounts for an institution.
• Assist with onboarding of CECMs and Clerks in accordance with PFM Act and CBK procedures.
• Provide mandate reports for clients upon request.
• Validate consistency across spotlight, TDH and TRANSACT system.
• Generate infinity reports i.e. active users, expired users, withdrawn users and suspended users.
• Enforce policy on mandates creation, National Treasury approval for MDAs, clerks for assemblies and CECMs for executive.
• Monitor OLB mandate activity and exceptions.
• Prepare issues for daily operations meeting.
• Create and manage mandates for internal users.
• Support CBK Branches on mandates activities.
• Resolve queries and complaints from customers and make decisions in marginal risk Situations.
• Prepare requisite investigation reports required by EACC or any other investigating Authority as and when requested.

Other Responsibilities

• Audit tellers cash tills at the close of business.
• Assist in preparation of the Banking Strategic Plan.
• Assist in preparation of yearly budget for Financial Institutions Operations Section.
• Provide information for input into the Training Plan.
• Maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks and other financial institutions.
• Comply with the Bank policies, procedures, guidelines and internal controls.
• Perform any other task as may be assigned from time to time.

Qualifications

• Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Work Experience

• Not less than three (3) years’ work experience in Banking Operations, Financial Services, Economics, Accounting, or similar operations.

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Job Purpose

The role holder is responsible for implementing and overseeing the supervisory framework for licensed Virtual Asset Service Providers (VASPs). This includes conducting risk-based supervision, monitoring compliance, investigating potential breaches including contributing to policy development. The position holder is responsible for assessment of the implementation of prudential and market conduct activities of VASPs to promote safety and stability of the national payment system.

Key Duties and Responsibilities

Technical and Operational Responsibilities

• Conduct ongoing, risk-based supervision of licensed VASPs.
• Perform comprehensive compliance reviews and on-site/offsite examinations of VASPs’ operations, focusing on AML/CFT/CPF, consumer protection, cyber security, and operational resilience.
• Monitor adherence to licensing conditions, including capital adequacy, governance, and general compliance with the VASP law, including other relevant laws.
• Investigate potential instances of non-compliance, market abuse or unlicensed VASP activities.
• Recommend and oversee corrective actions, sanctions, or enforcement actions in line with the provisions of VASP laws.
• Serve as the main supervisory contact for assigned VASPs including guidance on regulatory expectations.
• Maintain a current understanding of emerging risks, trends, and typologies in the virtual asset space.
• Prepare detailed reports and briefings on management on the status, risks, and overall health of the regulated VASP sector.
• Contributes to the development and revision of polices, laws, regulations, circulars, and supervisory frameworks related to market conduct and consumer protection in the payments sector.
• Engage with VASPs to communicate regulatory expectations and provide guidance on market conduct-related matters.
• Collaborating with other departments within the CBK and regulators on VASP activities and information sharing.

Other Responsibilities

• Performing any other duties assigned by Section Head

Qualifications

• Bachelor’s Degree in a relevant field e.g. Economics, Law, Computer Science or Business Administration.
• Professional qualifications and membership are an added advantage.

Work Experience

• At least six (6) years’ experience working in payment systems oversight or compliance specialist or other similar functional area roles, with at least two (2) years in a supervisory capacity. Experience in supervision of market conduct or handling consumer protection responsibilities is an added advantage .

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Job Purpose

The role holder facilitates smooth operations of the KEPSS RTGS, SWIFT and the regional payment systems interfaced to KEPSS and monitoring of the customer helpdesk to ensure good customer service, to ensure continued availability of efficient, reliable and secure payment systems.

Key Duties and Responsibilities

Technical and Operational Responsibilities

• Administer the payment system(s) operated by the Section such as:
  • Performing SOD and EOD
  • Ensure the respective payment system is running and monitored.
  • Access the payments system and view incoming messages and requests
  • Adding new payment systems participants and user
  • Payment Systems User administration
  • Training of users
  • Payment Systems window extension
  • Manage the issuance and renewal of tokens and certificates
  • Receive and respond to queries from participants
  • Update Treasury contact list/ Administer the Payments System email
• Liaise with other user departments and manage their requests in a timely manner.
• Perform admin tasks related to their roles e.g. payment invoices for services rendered by third party service provider.
• Continuously monitor the performance and coordinate health checks for the systems.
• Prepare periodic risk status report and circulate to department and risk department.
• Participate in the implementation and response to strategic activities relevant to their Sections.
• Participate in and support the implementation of Bank projects being run by the Division and Department including policies review.
• Contribute to the preparation of NPS annual budget for activities being implemented by each Section.
• Perform specific function unique to SWIFT Services/KEPSS Operations/Regional Payments.
• Ensure continued availability of efficient, reliable and secure payment systems that support the smooth functioning of the economy.

Other Responsibilities

• Participate in stakeholder committees and meetings.
• Support implementation of RTGS and other Payment systems-related projects.
• Inducting new members of staff/ new users to payments systems/ visiting institutions.

Qualifications

•  Bachelor’s Degree in a relevant field e.g. Computer Science, IT, Banking or Business Administration, Law or related field of study.
•  Professional qualifications and memberships are an added advantage.

Work Experience

• Not less than three (3) years’ experience in Payments and Banking operations or other related area.

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Job Purpose

The role holder facilitates smooth operations of the KEPSS RTGS, SWIFT and the regional payment systems interfaced to KEPSS and monitoring of the customer helpdesk to ensure good customer service, to ensure continued availability of efficient, reliable and secure payment systems.

Key Duties and Responsibilities

Technical and Operational Responsibilities

• Administer the payment system(s) operated by the Section such as:
• Performing SOD and EOD
• Ensure the respective payment system is running and monitored.
• Access the payments system and view incoming messages and requests
• Adding new payment systems participants and user
• Payment Systems User administration
• Training of users
• Payment Systems window extension
• Manage the issuance and renewal of tokens and certificates
• Receive and respond to queries from participants
• Update Treasury contact list/ Administer the Payments System email
• Liaise with other user departments and manage their requests in a timely manner.
• Perform admin tasks related to their roles e.g. payment invoices for services rendered by third party service provider.
• Continuously monitor the performance and coordinate health checks for the systems.
• Prepare periodic risk status report and circulate to department and risk department.
• Participate in the implementation and response to strategic activities relevant to their Sections.
• Participate in and support the implementation of Bank projects being run by the Division and Department including policies review.
• Contribute to the preparation of NPS annual budget for activities being implemented by each Section.
• Perform specific function unique to SWIFT Services/KEPSS Operations/Regional Payments.
• Ensure continued availability of efficient, reliable and secure payment systems that support the smooth functioning of the economy.

Other Responsibilities

• Participate in stakeholder committees and meetings.
• Support implementation of RTGS and other Payment systems-related projects.
• Inducting new members of staff/ new users to payments systems/ visiting institutions.

Qualifications

• Bachelor’s Degree in a relevant field e.g. Computer Science, IT, Banking or Business Administration, Law or related field of study.
• Professional qualifications and memberships are an added advantage.

Work Experience

• Not less than three (3) years’ experience in Payments and Banking operations or other related area.

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Job Purpose

The Manager, Liquidity Management and Data Analysis, Financial Institutions Operations role is to ensure provision of efficient and effective high-quality services, in line with laid down procedures and guidelines to contribute as appropriate to the performance of the Bank’s objective of Banker to financial institutions and ensuring a stable financial system.

Key Duties and Responsibilities

Strategic Responsibilities

• Contributes to the achievement of the Department’s and the Bank’s strategic objectives by developing and implementing strategies that enhance the efficiency, accuracy, and effectiveness of liquidity management and data analytics.
• Provides strategic input into policy formulation within the Banking Services Division to strengthen the Bank’s role as banker to financial institutions, to ensure operational excellence, effective mandate delivery, and adherence to institutional values.

Technical and Operational Responsibilities

• Oversee daily monitoring of banking sector liquidity, including reserve positions, settlement balances, and interbank market activity, ensuring alignment with monetary policy objectives and financial stability.
• Supervise administration of the Cash Reserve Requirement (CRR) framework, ensuring accuracy in daily monitoring, trend analysis, and compliance reporting.
• Manage and authorize liquidity support facilities—including the Intraday Liquidity Facility (ILF), Overnight Lending Facility (OLF), and Emergency Liquidity Assistance (ELA)—to ensure timely provision, repayment, and effective risk control.
• Facilitate conversion of ILFs to Overnight Loans (OLFs) during liquidity distress scenarios, confirm updates to the CBK Discount Window Rate in line with MPC decisions, and ensure accurate updates of the Central Bank Rate (CBR) and Discount Window Rate on the CBK website.
• Oversee implementation of both short-term and long-term liquidity interventions guided by CBK Management, regulatory frameworks, and prevailing market conditions. 
• Oversee preparation of daily, weekly, and monthly liquidity reports for Senior Management and the Financial Stability Committee (FSC).
• Develop and maintain analytical dashboards and statistical models to identify liquidity trends, stress points, and systemic risks.
• Ensure timely publication of accurate liquidity statistics, interbank market summaries, and key indicators on CBK platforms to enhance transparency, market confidence, and stakeholder engagement.
• Contribute to the design, review, and operationalization of CBK’s Liquidity Management, Liquidity Support, and Collateral Frameworks.
• Oversee the registration, substitution, and discharge of ILF contracts in DhowCSD, ensuring proper security controls, documentation, and adherence to established frameworks.
• Provide second-level approval for banking transactions, ensure effective filing and disposal of records per the Bank’s retention policy, and steer the review of Service Level Agreements (SLAs), Standard Operating Procedures (SOPs), and systems affecting liquidity management and banking operations.
• Conduct empirical studies on liquidity transmission, prudential regulation, and interbank market efficiency, leveraging data-level expertise in financial intermediation.
• Draft policy proposals, analytical briefs, and management recommendations on liquidity interventions.
• Represent the Banking and Payment Services (BPS) Department at MPMC and Financial Stability Committee meetings and follow up on implementation of decisions.
• Participate in KEPSS Treasury Managers’ meetings, regional liquidity management forums, and inter-departmental working groups.
• Provide technical guidance and training to financial institutions on liquidity management, collateral usage, and data reporting standards.
• Participate in financial literacy sensitization initiatives and contribute to the Crisis Management Sub-Committee on MAC-EAC convergence criteria implementation. Benchmark liquidity management and data analysis practices against the best global standards.
• Foster close collaboration with commercial banks, microfinance banks, and internal departments—including Monetary Operations, Financial Markets, and Payment Systems—to enhance coordination in liquidity management and data analytics.
• Supervise, mentor, and evaluate staff within the Liquidity Management and Data Analysis Section. Coordinate capacity development initiatives in liquidity operations, data analytics, and policy research while promoting teamwork, professionalism, and accountability.
• Ensure timely response to customer and stakeholder queries, resolve escalated operational issues, and oversee implementation of audit recommendations and risk mitigation measures.
•  Uphold integrity, professionalism, and institutional values by ensuring accuracy, timeliness, and completeness of reports; effective risk mitigation; prompt resolution of customer and interdepartmental queries; and implementation of audit recommendations.
• Supervise, mentor, and appraise staff within the Section; coordinate training and professional development in liquidity operations, data analytics, and policy research to build technical excellence and institutional capacity.

Qualifications

• Bachelor’s degree in economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science or related field of study.
• Master’s degree in economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science or related field of study is an added advantage.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage

Work Experience

• Not less than Eight (8) years’ work experience in Banking Operations, Financial Services, Economics, Accounting or similar operations, with at least four (4) years in a supervisory capacity.

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Job Purpose

• The Legal Counsel, Digital Payment Services role is responsible for the development and review of regulatory frameworks for institutions licensed by CBK and advising on regulatory compliance issues. This generally includes assisting in policy formulation and review, undertaking legislative development processes, contract review and offering day to day legal /regulatory advisory opinions on matters Banking and Payment Services.
• The role holder will provide advisory support to the Bank on new and emerging areas in the Banking & Payment Systems realm and hence will require close collaboration with various divisions and departments. He/She will also be responsible for working effectively as part of the team to deliver on the Key Result Areas and demonstrate competencies of his/her role.
• As head of legal function in the department, the role holder will work/consult periodically with the General Counsel on legislative, legal advisory matters as well as litigation related matters.

Key Duties and Responsibilities

Strategic Responsibilities

• Provide legal advice on emerging risks and innovations particularly in relation to Banking and Payment Services to enable the Bank to make strategic legal and compliance decisions.
• Advice on review and development of legal and regulatory frameworks for institutions licensed by CBK.
• Contribute as appropriate to the performance of other functions and to the overall achievement of the department’s and Bank’s strategic objectives.

Technical and Operational Responsibilities

• Oversee the provision of legal and regulatory advice on various issues pertaining to functions of the department as may arise from time to time.
• Oversee the review of the legal and regulatory frameworks for payment service providers, payment system operators and payment systems generally.
• Oversee the review of the legal and regulatory frameworks that touch on banking generally.
• Provide timely and accurate legal opinions and advisory services to the various sections within the department on matters Banking and Payments.
• Monitor legislative activity and legal jurisprudence for regulatory and compliance changes that affect the bank in the short term and long term and advise on appropriate actions to be taken.
• Advise on market conduct and anti-money laundering issues and combating of financing of terrorism (AML/CFT) and oversee the development of the requisite legal and regulatory frameworks.
• Develop contract negotiation strategies and build capacity for contract negotiation
• Actively participate and consult with management in the initiation and development of internal policies of the Bank for effective realization of the Bank’s strategic plan.
• Review and provide input for advice to management on legal implications of internal policies and procedures.
• Initiate policy proposals, amendments to legislative frameworks on banking and payments, corporate and financial sector laws.
• Manage review and drafting of required legislation or legislative amendments and regulations (both local and regional).
• Participate and engage under the guidance of management with key external stakeholders in policy and legislative development initiatives that have a direct bearing on the functions and mandate of the Bank.
• Examine, analyse, interpret and respond to routine written requests for advice/ legal opinions or assistance on legislation that affects the operations of the Bank/Departments within the Bank and the implications.
• Conduct research that will aid in providing advice to the various sections on the interpretation and application of legislation within the established regulatory policy frameworks.
• Participate in domestic and international legislative initiatives.
• Assist in legal interpretation of Primary Statutes, Bills, judicial/tribunal decisions.
• Manage and coordinate implementation of the department’s strategic goals and initiatives through development of section work plan and overseeing the development, setting, implementation and evaluation of individual performance targets for staff under supervision.
• Supervise and manage tasks administered to subordinate staff within individual section.

Other Responsibilities

• Participate in the formulation of key CBK strategic documents e.g CBK Strategic Plan, Banking Strategy as well as the National Payments Strategy Plan amongst others.
• Participate in ad hoc internal, external committees/working groups as may be assigned from time to time.
• Mentor, coach and mobilize the business teams to achieve division’s strategic goals and initiatives.
• Oversee training of new staff in the division on work procedures and internal policies to ensure effective client service.
• Supports the Director, Banking and Payment Services on day-to-day operational duties as and when required.
• Perform any other task as may be assigned from time to time.

Qualifications

• Bachelor’s Degree in Law from a reputable university
• Diploma in Law from the Kenya School of Law
• Certificate of admission to the Roll of Advocates of the High Court of Kenya and a current practicing certificate.
• Membership to a professional body.
• Additional certification in law, banking, finance, economics, public policy, governance, management or similar fields is an added advantage.
• Master’s in Law is an added advantage.

Work Experience

• Minimum eight (8) years’ post qualification experience with at least five (5) years in a Financial Sector Regulator with active/progressive experience on Banking and Payments.

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Job Purpose

The Senior Officer, Banking Services provides efficient and effective, high-quality services, in line with laid down procedures and guidelines to achieve the Bank’s mandate and strategic objectives. This involves performing the following Banking and Financial Markets functions at the Branch: Accounts Management, Banking Services, Mandates, Clearing Operations, Transfers, Government Payments, Document Management, Reconciliation & Risk Management, Banking Systems testing, Financial Markets client relations & DhowCSD customers’ enquiries.

Key Duties and Responsibilities

Strategic Responsibilities

• Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities

• Provide efficient and effective customer care.
• Maintain order in the Banking Hall.
• Perform the teller functions at the Head Office, Branch/Centres.
• Provide first level approval for teller transactions.
• Proofread all teller local cash and cheque deposit transactions processed at the Head Office, Branch/Centres.
• Audit tellers cash tills at the close of business.
• Maintain the register of received documents.
• Provide first level verification of documents.
• Input or provide first level approval of opening, amending and closing of accounts.
• Input or provide first level approval of creation and withdrawal of mandates upon customers’ requests.
• Process the Internet Banking application forms.
• Dispatch in a timely manner the New Tokens to Internet Banking users for the application forms delivered at Branch Banking Services Unit.
• Issue accounts statements to customers upon request.
• Prepare certificates of balances for County Governments upon request.
• Swipe received cheques using MICR readers to capture the images for transmission to the Clearing System.
• Maintain safe custody of outward cheques presented for clearing from the Head Office, Branch/Centres.
• Repost the unpaid cheques using the image return documents (IRDs) from Clearing House sent from Head Office.
• Input or provide first level approval of in T24 System for funds transfers instructions.
• Input or provide first level approval of transactions reversals entries.
• Resolve queries and complaints from customers and make decisions in marginal risk situations.
• Draft or review response letters to customer queries.
• File all transactions documents.
• Generate or review the list of documents scheduled for disposal as per the Bank’s retention and disposal policy.
• Prepare the reconciliation for Banking Internal suspense accounts.
• Prepare the risk register for the Banking functions.
• Implement audit recommendations.
• Provide input for new systems developments affecting functions at the Branch and participate as an inputter or first level approver in the testing of systems that affect Banking functions or Financial Markets operations at the Branch upon request by Head Office and ITD
• Respond to customers’ enquiries & issues on investments in Government securities and assist customers who visit the Branch to navigate the DhowCSD System.
• Conduct MPC Surveys.

Other Responsibilities

• Assist in preparation of the Banking Strategic Plan.
• Assist in preparation of yearly budget for Banking Unit in consultation with Head Office.
• Provide information for input into the Training Plan in consultation with Head Office Banking and Payment Services Department.
• Maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks and other financial institutions.
• Comply with the Bank policies, procedures, guidelines and internal controls.
• Perform any other task as may be assigned from time to time.
• Provide guidance to KDIC customers at the counter.

Qualifications

• Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Work Experience

• Not less than three (3) years’ work experience in Banking Operations, Financial Services, Economics, Accounting or similar operations.

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Job Purpose

The Senior Officer, Banking Services provides efficient and effective, high-quality services, in line with laid down procedures and guidelines to achieve the Bank’s mandate and strategic objectives. This involves performing the following Banking and Financial Markets functions at the Branch: Accounts Management, Banking Services, Mandates, Clearing Operations, Transfers, Government Payments, Document Management, Reconciliation & Risk Management, Banking Systems testing, Financial Markets client relations & DhowCSD customers’ enquiries.

Key Duties and Responsibilities

Strategic Responsibilities

• Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities

• Provide efficient and effective customer care.
• Maintain order in the Banking Hall.
• Perform the teller functions at the Head Office, Branch/Centres.
• Provide first level approval for teller transactions.
• Proofread all teller local cash and cheque deposit transactions processed at the Head Office, Branch/Centres.
• Audit tellers cash tills at the close of business.
• Maintain the register of received documents.
• Provide first level verification of documents.
• Input or provide first level approval of opening, amending and closing of accounts.
• Input or provide first level approval of creation and withdrawal of mandates upon customers’ requests.
• Process the Internet Banking application forms.
• Dispatch in a timely manner the New Tokens to Internet Banking users for the application forms delivered at Branch Banking Services Unit.
• Issue accounts statements to customers upon request.
• Prepare certificates of balances for County Governments upon request.
• Swipe received cheques using MICR readers to capture the images for transmission to the Clearing System.
• Maintain safe custody of outward cheques presented for clearing from the Head Office, Branch/Centres.
• Repost the unpaid cheques using the image return documents (IRDs) from Clearing House sent from Head Office.
• Input or provide first level approval of in T24 System for funds transfers instructions.
• Input or provide first level approval of transactions reversals entries.
• Resolve queries and complaints from customers and make decisions in marginal risk situations.
• Draft or review response letters to customer queries.
• File all transactions documents.
• Generate or review the list of documents scheduled for disposal as per the Bank’s retention and disposal policy.
• Prepare the reconciliation for Banking Internal suspense accounts.
• Prepare the risk register for the Banking functions.
• Implement audit recommendations.
• Provide input for new systems developments affecting functions at the Branch and participate as an inputter or first level approver in the testing of systems that affect Banking functions or Financial Markets operations at the Branch upon request by Head Office and ITD
• Respond to customers’ enquiries & issues on investments in Government securities and assist customers who visit the Branch to navigate the DhowCSD System.
• Conduct MPC Surveys.

Other Responsibilities

• Assist in preparation of the Banking Strategic Plan.
• Assist in preparation of yearly budget for Banking Unit in consultation with Head Office.
• Provide information for input into the Training Plan in consultation with Head Office Banking and Payment Services Department.
• Maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks and other financial institutions.
• Comply with the Bank policies, procedures, guidelines and internal controls.
• Perform any other task as may be assigned from time to time.
• Provide guidance to KDIC customers at the counter.

Qualifications

• Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Work Experience

• Not less than three (3) years’ work experience in Banking Operations, Financial Services, Economics, Accounting or similar operations.

go to method of application »

Job Purpose

The Senior Officer, Banking Services provides efficient and effective, high-quality services, in line with laid down procedures and guidelines to achieve the Bank’s mandate and strategic objectives. This involves performing the following Banking and Financial Markets functions at the Branch: Accounts Management, Banking Services, Mandates, Clearing Operations, Transfers, Government Payments, Document Management, Reconciliation & Risk Management, Banking Systems testing, Financial Markets client relations & DhowCSD customers’ enquiries.

Key Duties and Responsibilities

Strategic Responsibilities

• Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities

• Provide efficient and effective customer care.
• Maintain order in the Banking Hall.
• Perform the teller functions at the Head Office, Branch/Centres.
• Provide first level approval for teller transactions.
• Proofread all teller local cash and cheque deposit transactions processed at the Head Office, Branch/Centres.
• Audit tellers cash tills at the close of business.
• Maintain the register of received documents.
• Provide first level verification of documents.
• Input or provide first level approval of opening, amending and closing of accounts.
• Input or provide first level approval of creation and withdrawal of mandates upon customers’ requests.
• Process the Internet Banking application forms.
• Dispatch in a timely manner the New Tokens to Internet Banking users for the application forms delivered at Branch Banking Services Unit.
• Issue accounts statements to customers upon request.
• Prepare certificates of balances for County Governments upon request.
• Swipe received cheques using MICR readers to capture the images for transmission to the Clearing System.
• Maintain safe custody of outward cheques presented for clearing from the Head Office, Branch/Centres.
• Repost the unpaid cheques using the image return documents (IRDs) from Clearing House sent from Head Office.
• Input or provide first level approval of in T24 System for funds transfers instructions.
• Input or provide first level approval of transactions reversals entries.
• Resolve queries and complaints from customers and make decisions in marginal risk situations.
• Draft or review response letters to customer queries.
• File all transactions documents.
• Generate or review the list of documents scheduled for disposal as per the Bank’s retention and disposal policy.
• Prepare the reconciliation for Banking Internal suspense accounts.
• Prepare the risk register for the Banking functions.
• Implement audit recommendations.
• Provide input for new systems developments affecting functions at the Branch and participate as an inputter or first level approver in the testing of systems that affect Banking functions or Financial Markets operations at the Branch upon request by Head Office and ITD
• Respond to customers’ enquiries & issues on investments in Government securities and assist customers who visit the Branch to navigate the DhowCSD System.
• Conduct MPC Surveys.

Other Responsibilities

• Assist in preparation of the Banking Strategic Plan.
• Assist in preparation of yearly budget for Banking Unit in consultation with Head Office.
• Provide information for input into the Training Plan in consultation with Head Office Banking and Payment Services Department.
• Maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks and other financial institutions.
• Comply with the Bank policies, procedures, guidelines and internal controls.
• Perform any other task as may be assigned from time to time.
• Provide guidance to KDIC customers at the counter.

Qualifications

• Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Work Experience

• Not less than three (3) years’ work experience in Banking Operations, Financial Services, Economics, Accounting or similar operations.

go to method of application »

Job Purpose

The Senior Officer, Banking Services provides efficient and effective, high-quality services, in line with laid down procedures and guidelines to achieve the Bank’s mandate and strategic objectives. This involves performing the following Banking and Financial Markets functions at the Branch: Accounts Management, Banking Services, Mandates, Clearing Operations, Transfers, Government Payments, Document Management, Reconciliation & Risk Management, Banking Systems testing, Financial Markets client relations & DhowCSD customers’ enquiries.

Key Duties and Responsibilities

Strategic Responsibilities

• Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities

• Provide efficient and effective customer care.
• Maintain order in the Banking Hall.
• Perform the teller functions at the Head Office, Branch/Centres.
• Provide first level approval for teller transactions.
• Proofread all teller local cash and cheque deposit transactions processed at the Head Office, Branch/Centres.
• Audit tellers cash tills at the close of business.
• Maintain the register of received documents.
• Provide first level verification of documents.
• Input or provide first level approval of opening, amending and closing of accounts.
• Input or provide first level approval of creation and withdrawal of mandates upon customers’ requests.
• Process the Internet Banking application forms.
• Dispatch in a timely manner the New Tokens to Internet Banking users for the application forms delivered at Branch Banking Services Unit.
• Issue accounts statements to customers upon request.
• Prepare certificates of balances for County Governments upon request.
• Swipe received cheques using MICR readers to capture the images for transmission to the Clearing System.
• Maintain safe custody of outward cheques presented for clearing from the Head Office, Branch/Centres.
• Repost the unpaid cheques using the image return documents (IRDs) from Clearing House sent from Head Office.
• Input or provide first level approval of in T24 System for funds transfers instructions.
• Input or provide first level approval of transactions reversals entries.
• Resolve queries and complaints from customers and make decisions in marginal risk situations.
• Draft or review response letters to customer queries.
• File all transactions documents.
• Generate or review the list of documents scheduled for disposal as per the Bank’s retention and disposal policy.
• Prepare the reconciliation for Banking Internal suspense accounts.
• Prepare the risk register for the Banking functions.
• Implement audit recommendations.
• Provide input for new systems developments affecting functions at the Branch and participate as an inputter or first level approver in the testing of systems that affect Banking functions or Financial Markets operations at the Branch upon request by Head Office and ITD
• Respond to customers’ enquiries & issues on investments in Government securities and assist customers who visit the Branch to navigate the DhowCSD System.
• Conduct MPC Surveys.

Other Responsibilities

• Assist in preparation of the Banking Strategic Plan.
• Assist in preparation of yearly budget for Banking Unit in consultation with Head Office.
• Provide information for input into the Training Plan in consultation with Head Office Banking and Payment Services Department.
• Maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks and other financial institutions.
• Comply with the Bank policies, procedures, guidelines and internal controls.
• Perform any other task as may be assigned from time to time.
• Provide guidance to KDIC customers at the counter.

Qualifications

• Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Work Experience

• Not less than three (3) years’ work experience in Banking Operations, Financial Services, Economics, Accounting or similar operations.

go to method of application »

Job Purpose

The Officer, Banking Services provides efficient and effective, high-quality services, in line with laid down procedures and guidelines to achieve the Bank’s mandate and strategic objectives.

This involves performing the following Banking and Financial Markets functions at the Branch/Centre: Accounts Management, Banking Services, Mandates, Clearing Operations, Transfers, Government Payments, Document Management, Reconciliation & Risk Management, Banking Systems testing, Financial Markets client relations & DhowCSD customers’ enquiries.

Key Duties and Responsibilities

Strategic Responsibilities
Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities

• Provide efficient and effective customer care.
• Maintain order in the Banking Hall.
• Perform the teller functions at the Branch.
• Input teller funds transfers transctions.
• Maintain the register of received documents.
• Provide first level verification of documents.
• Input details for opening, amending, and closing of accounts.
• Input details for creation and withdrawal of mandates upon customers’ requests
• Process the Internet Banking application forms.
• Dispatch in a timely manner the New Tokens to Internet Banking users for the application forms delivered at Branch Banking Services Unit.
• Issue accounts statements to customers upon request.
• Prepare certificates of balances for County Governments upon request.
• Swipe received cheques using MICR readers to capture the images for transmission to the Clearing System.
• Maintain safe custody of outward cheques presented for clearing from the Branch.
• Repost the unpaid cheques using the image return documents (IRDs) from Clearing House sent from Head Office.
• Input or provide first level approval of in T24 System for funds transfers instructions.
• Input or provide first level approval of transactions reversals entries.
• Resolve queries and complaints from customers and make decisions in marginal risk situations.
• Draft or review response letters to customer queries.
• File all transactions documents.
• Generate or review the list of documents scheduled for disposal as per the Bank’s retention and disposal policy.
• Prepare the reconciliation for Banking Internal suspense accounts.
• Prepare the risk register for the Banking functions.
• Implement audit recommendations.
• Provide input for new systems developments affecting functions at the Branch and participate as an inputter or first level approver in the testing of systems that affect Banking functions or Financial Markets operations at the Branch upon request by Head Office and ITD.
• Respond to customers’ enquiries & issues on investments in Government securities and assist customers who visit the Branch to navigate the DhowCSD System.
• Escalate issues, queries and complaints that may need further consultation to the Manager, Branches Services.
• Conduct MPC Surveys.
• Assist in preparation of the Banking Strategic Plan.
• Assist in preparation of yearly budget for Banking Unit in consultation with Head Office.
• Provide information for input into the Training Plan in consultation with Head Office Banking and Payment Services Department.
• maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks, and other financial institutions.
• Comply with the Bank policies, procedures, guidelines, and internal controls.
• Provide guidance to KDIC customers at the counter.
• Perform any other task as may be assigned from time to time.

Qualifications

• Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Work Experience

• At least two (2) years’ work experience in Banking Operations, Financial Services, Economics, Accounting, or similar operations.

go to method of application »

Job Purpose

The Officer, Banking Services provides efficient and effective, high-quality services, in line with laid down procedures and guidelines to achieve the Bank’s mandate and strategic objectives.

This involves performing the following Banking and Financial Markets functions at the Branch/Centre: Accounts Management, Banking Services, Mandates, Clearing Operations, Transfers, Government Payments, Document Management, Reconciliation & Risk Management, Banking Systems testing, Financial Markets client relations & DhowCSD customers’ enquiries.

Key Duties and Responsibilities

Strategic Responsibilities
Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities

• Provide efficient and effective customer care.
• Maintain order in the Banking Hall.
• Perform the teller functions at the Branch.
• Input teller funds transfers transctions.
• Maintain the register of received documents.
• Provide first level verification of documents.
• Input details for opening, amending, and closing of accounts.
• Input details for creation and withdrawal of mandates upon customers’ requests
• Process the Internet Banking application forms.
• Dispatch in a timely manner the New Tokens to Internet Banking users for the application forms delivered at Branch Banking Services Unit.
• Issue accounts statements to customers upon request.
• Prepare certificates of balances for County Governments upon request.
• Swipe received cheques using MICR readers to capture the images for transmission to the Clearing System.
• Maintain safe custody of outward cheques presented for clearing from the Branch.
• Repost the unpaid cheques using the image return documents (IRDs) from Clearing House sent from Head Office.
• Input or provide first level approval of in T24 System for funds transfers instructions.
• Input or provide first level approval of transactions reversals entries.
• Resolve queries and complaints from customers and make decisions in marginal risk situations.
• Draft or review response letters to customer queries.
• File all transactions documents.
• Generate or review the list of documents scheduled for disposal as per the Bank’s retention and disposal policy.
• Prepare the reconciliation for Banking Internal suspense accounts.
• Prepare the risk register for the Banking functions.
• Implement audit recommendations.
• Provide input for new systems developments affecting functions at the Branch and participate as an inputter or first level approver in the testing of systems that affect Banking functions or Financial Markets operations at the Branch upon request by Head Office and ITD.
• Respond to customers’ enquiries & issues on investments in Government securities and assist customers who visit the Branch to navigate the DhowCSD System.
• Escalate issues, queries and complaints that may need further consultation to the Manager, Branches Services.
• Conduct MPC Surveys.
• Assist in preparation of the Banking Strategic Plan.
• Assist in preparation of yearly budget for Banking Unit in consultation with Head Office.
• Provide information for input into the Training Plan in consultation with Head Office Banking and Payment Services Department.
• maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks, and other financial institutions.
• Comply with the Bank policies, procedures, guidelines, and internal controls.
• Provide guidance to KDIC customers at the counter.
• Perform any other task as may be assigned from time to time.

Qualifications

• Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Work Experience

• At least two (2) years’ work experience in Banking Operations, Financial Services, Economics, Accounting, or similar operations.

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Job Purpose

The Officer, Banking Services provides efficient and effective, high-quality services, in line with laid down procedures and guidelines to achieve the Bank’s mandate and strategic objectives.

This involves performing the following Banking and Financial Markets functions at the Branch/Centre: Accounts Management, Banking Services, Mandates, Clearing Operations, Transfers, Government Payments, Document Management, Reconciliation & Risk Management, Banking Systems testing, Financial Markets client relations & DhowCSD customers’ enquiries.

Key Duties and Responsibilities

Strategic Responsibilities
Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities

• Provide efficient and effective customer care.
• Maintain order in the Banking Hall.
• Perform the teller functions at the Branch.
• Input teller funds transfers transctions.
• Maintain the register of received documents.
• Provide first level verification of documents.
• Input details for opening, amending, and closing of accounts.
• Input details for creation and withdrawal of mandates upon customers’ requests
• Process the Internet Banking application forms.
• Dispatch in a timely manner the New Tokens to Internet Banking users for the application forms delivered at Branch Banking Services Unit.
• Issue accounts statements to customers upon request.
• Prepare certificates of balances for County Governments upon request.
• Swipe received cheques using MICR readers to capture the images for transmission to the Clearing System.
• Maintain safe custody of outward cheques presented for clearing from the Branch.
• Repost the unpaid cheques using the image return documents (IRDs) from Clearing House sent from Head Office.
• Input or provide first level approval of in T24 System for funds transfers instructions.
• Input or provide first level approval of transactions reversals entries.
• Resolve queries and complaints from customers and make decisions in marginal risk situations.
• Draft or review response letters to customer queries.
• File all transactions documents.
• Generate or review the list of documents scheduled for disposal as per the Bank’s retention and disposal policy.
• Prepare the reconciliation for Banking Internal suspense accounts.
• Prepare the risk register for the Banking functions.
• Implement audit recommendations.
• Provide input for new systems developments affecting functions at the Branch and participate as an inputter or first level approver in the testing of systems that affect Banking functions or Financial Markets operations at the Branch upon request by Head Office and ITD.
• Respond to customers’ enquiries & issues on investments in Government securities and assist customers who visit the Branch to navigate the DhowCSD System.
• Escalate issues, queries and complaints that may need further consultation to the Manager, Branches Services.
• Conduct MPC Surveys.
• Assist in preparation of the Banking Strategic Plan.
• Assist in preparation of yearly budget for Banking Unit in consultation with Head Office.
• Provide information for input into the Training Plan in consultation with Head Office Banking and Payment Services Department.
• maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks, and other financial institutions.
• Comply with the Bank policies, procedures, guidelines, and internal controls.
• Provide guidance to KDIC customers at the counter.
• Perform any other task as may be assigned from time to time.

Qualifications

• Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Work Experience

• At least two (2) years’ work experience in Banking Operations, Financial Services, Economics, Accounting, or similar operations.

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Job Purpose

The role holder provides effective leadership in conducting prudential and market conduct supervision to ensure a safe, sound and secure national payment system. The role holder will assist to develop policy geared towards the overall achievement of CBK’s strategic objectives.

Key Duties and Responsibilities

Strategic Responsibilities

• Advise on and formulates payment policy revisions and innovations in line with the strategy of the bank and national and regional priorities.
• Contribute as appropriate to the performance of other functions and to the overall achievement of the Bank’s strategic objectives.
• Work effectively as part of the team to deliver on the Key Result Areas and demonstrate competencies of his/her role.

Technical and Operational Responsibilities

• Ensure payment systems infrastructure meets international standards through assessment of Payment Systems against international Standards (guided by principles of financial markets infrastructure (PFMIs) and the Oversight Policy Framework ).
• Ensure compliance of KEPSS Operations with the KEPSS Rules and Procedures, NPS Laws, Regulations, Circulars.
• Ensure compliance with CBK Act, NPS Act, NPS Regulations and AML/CFT requirements by Payment Service Providers.
• Designation and revocation of payment instrument/systems as provided in the law.
• Coordinate offsite and onsite oversight of large value and retail payment systems and regional participation..
• Coordinate responses to audit and risk management queries and implement recommendations.
• Oversee the development of a risk management framework for payment systems/instruments
• Review oversight reports prepared for management including the annual oversight reports, Financial Stability Investment Committee (FSIC) report, Financial Stability (FS) report, incident and other ad-hoc reports.
• Review developed data requirements and relevant returns for approval to facilitate oversight of Payment Service Providers (PSPs).

Other Responsibilities

• Review operation manual to include new policies and procedures.
• Participating in various stakeholders’ forums and interdepartmental meetings.
• Mentor, coach the team to achieve planned section activities.
• Work with the legal team to pursue enforcement actions.
• Any other duties that may be assigned from time to time.

Qualifications

• Bachelor’s degree in economics, Banking, Accounting, Finance, Business Administration, Insurance, Law, Mathematics, Computer Science or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Work Experience

• Not less than ten (10) years’ work experience in Payments & Banking Operations, Financial Services, Economics, Accounting or similar operations, with three (5) years in supervisory capacity.

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Job Purpose

The role holder reports to the Head of Section, Payment Services Authorization and Approvals, and assists the team in the review and analysis of applications by Virtual Asset Service Providers (VASPs) to ensure compliance with the VASPs Act and Regulations.

Key Duties and Responsibilities

Technical and Operational Responsibilities

• Review VASP applications in line with the VASP Act and Regulations and make recommendations to the Section Head.
• Make recommendations for policy interventions to encourage financial innovations.
• Analysis of applications and the requisite licensing documents for new VASPs.
• Processing of application for approval of New products/ Company names for new VASPs.
• Review and recommend for approval any new VASP products/service for licensed VASPs.
• Correspond with applicants for new VASPs vider on licensing requirements and other related queries.
• Organize and document meetings with prospective new VASPs for regulatory guidance.
• Assist in updating new products applicants’ log.

Other Responsibilities

• Coordinate knowledge exchange programmes.
• Participate in stakeholder forums on payment systems and innovations..
• Any other roles and responsibilities that may be assigned from time to time.

Qualifications

• Bachelor’s Degree in a relevant field e.g. Economics, Law, Statistics, Computer Science or Business.
• Professional qualifications and memberships are an added advantage.

Work Experience

At least three (3) years’ work experience in Payments & Banking Operations, Financial Services, Economics, Accounting or similar operations.

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Job Purpose

The role holder will process licensing applications of virtual asset service providers (VASPs), review for approval or decline VASP products to ensure an all-inclusive, technologically driven national payment system. The role holder will be involved in policy development initiatives for VASPs and payment services including development of standard operating procedures and guidelines for the section.

Key Duties and Responsibilities

Strategic Responsibilities

• Continuously review and align the VASP Act and Regulations in line with international standards and best practices and make recommendations for policy interventions to encourage financial innovation.
• Contribute as appropriate to the performance of other functions and to the overall achievement of the Bank’s strategic objectives.
• Work effectively as part of the team to deliver on the Key Result Areas and demonstrate competencies of his/her role.

Technical and Operational Responsibilities

• Review and recommend for approval applications for the launch of any new VASP product/service by licensed VASPs.
• Review VASP applications and recommend for approval to Management in line with the VASP Act and Regulations.
• Review the requisite documentation on all applications for the launch of any new VASP product/service by existing VASPs.
• Correspond with all applicants for VASPs.
• Coordinate and Chair meetings with prospective new VASPs for regulatory guidance.

Other Responsibilities

• Sectional budget development and monitoring. 
• Mentor, coach and mobilize the VASP team to achieve annual operational work plans.
• Oversee training of new staff in the Section on work procedures and company policies to ensure effective client service.
• Any other assigned roles and responsibilities.

Qualifications

• Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Insurance, Law, Mathematics, Computer Science or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Work Experience

• At least seven (7) years’ experience working in Payments & Banking Operations, Financial Services, Economics, Accounting or similar operations, with at least three (3) years in a supervisory capacity.

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Job Purpose

The Senior Officer, Digital Channels role is to provide efficient and effective high-quality Government Payments services, in line with laid down procedures and guidelines in order to contribute as appropriate to the performance of the Bank’s objective of banker to the Government, commercial banks and public entities.

Key Duties and Responsibilities

Strategic Responsibilities

• Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities

• Provide efficient and effective customer service to customers
• Support the Help Desk Operations and ensure timely response/escalation of customer queries
• Timely update of Helpdesk tracker and ensure timely closure of customer queries
• Contribute to the improvement of digital customer experience across all Channels
• Support initiatives to strengthen customer relationships through effective channel innovation, delivery, training and administration in accordance with the Bank’s vision to be a World Class Modern Central Bank
• Contribute to the development and implementation of strategies that lead to increased use of the available Banks digital channels
• Perform daily reconciliation of Government payments & distribution of related reports
• Prepare and distribute County High Value report
• Perform daily TRFS reconciliation and distribution of related reports
• Prepare and distribute daily statistics on Government Payments to MPMC Secretariat
• Timely suspend/stop/fastrack of Government payments upon request, in line with laid down procedures
• Timely recall payments from commercial banks upon request and follow up for closure
• Timely update of Recall Log
• Input or provide first level approval of all transactions and reversals that require to be processed manually
• Input or provide first level for SWIFT messages for confirmation of payment requests from commercial banks
• Escalate to Senior Manager issues, queries and complaints from customers that may need further consultation/guidance
• File all transactions documents and correspondence for the Section
• Draft responses to correspondence/customer queries via letters
• Ensure timely attendance to over-the-counter queries by customers
• Provide information/data as requested by Investigative Agencies, in line with laid down procedures
• Log and update risk incidences in line with laid down procedures
• Continuously engage stakeholders for feedback for improvement of service delivery.
• Participate in the training of National, County Governments and Internal customers of the various digital channels
• Provide input into the systems requirements during implementation of systems
•  Participate as inputter or first level approver in the testing of systems that affect Banking functions
• Support the delivery and implementation of the upgraded Online Banking Platform.

Other Responsibilities

• Audit tellers cash tills at the close of business
• Assist in preparation of the Section Strategic Plan
• Assist in preparation of yearly budget for Digital Channels Section
• Provide information for input into the Training Plan
• Implement audit recommendations
• Maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks and other financial institutions
• Comply with the Bank policies, procedures, guidelines and internal controls
• Perform any other task as may be assigned from time to time.

Qualifications

• Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science or related field of study.
• Professional qualifications in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage

Work Experience

• Not less than three (3) years’ work experience in Banking Operations, Financial Services, Economics, Accounting or similar operations.
• Basic knowledge of channels and digital solutions for service delivery, while adhering to the current Public Finance Management Act and Regulations and conversant in dealing different government entities.

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Job Purpose

The role holder is responsible for conducting risk-based prudential and market conduct supervision for Payment Service Providers (PSPs). The role holder will be guided by the National Payment system laws and the oversight risk-management framework. The role holder will analyze and assess the level of compliance and risk inherent to PSPs with the aim of ensuring that the National Payment System is safe, sound and secure.

Key Duties and Responsibilities

Technical and Operational Responsibilities

• Analyse Retail payments system (RPS) including i.e. ACH, EFT, Cards, Mobile Payments and Pesalink.
• Carry out assessments of Retail payments systems against BIS core principles and set standards.
• Preparation of oversight reports RPSs e.g. Monthly reports, Quarterly and Annual reports.
• Prepare management reports i.e. Stability Report and the FISC Report. 
• Determine data requirements and relevant returns to facilitate oversight of PSPs.
• Conduct online monitoring of PSPs transactions.
• Coordinate responses to audit and risk management queries.
• Undertake on- site oversight examination/off-site surveillance of RPSs.
• Recommend enforcement action for non-compliance with NPS Act and Regulations.
• Assess compliance with AML/CFT requirements.
• Identify infrastructures that meet the criteria for FMIs for purposes of designation.
• Prepare incident report and recommend action.
• Receive and review complaints/enquiries on a payment system/product from customers/users.
• Continuously/periodically monitor implementation of recommendations made to rectify or enhance certain critical functions or areas highlighted during on-site oversight.
• Identifying weaknesses and action points in the operation of payment systems.
• Prepare inspection program, develop pre-inspection template and risk assessment matrix template.

Other Responsibilities

• Performing any other duties as assigned by Manager and the Assistant Director

Qualifications

• Bachelor’s Degree in a relevant field e.g. Information Technology, Economics, Computer Science, or Business Administration.
• Professional qualifications and memberships are an added advantage.

Work Experience

• At least five (5) years’ experience working in NPS, cyber risk and/or other similar roles.

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Job Purpose

The role holder is responsible for assisting the Head of Clearing Operations in overseeing the operations of the Automated Clearing House, which includes providing clearing and settlement services to commercial banks, switches, Government, Ministries, Departments and Agencies.

Key Duties and Responsibilities

Strategic Responsibilities

• Deliver efficient and effective clearing and settlement services whilst continually adhering to high procedural and regulatory standards.
• Contribute as appropriate to the performance of other functions and to the overall achievement of the Bank’s strategic objectives.
• Work effectively as part of the Clearing Operations team to deliver on the Key Result Areas and demonstrate competencies of his/her role.

Technical and Operational Responsibilities

• Ensure the smooth operation of the Automated Clearing House.
• Ensure compliance by ACH participants to KBA Standards and Regulations.
• Approve Clearing Voucher/Return codes.
• Review and approve Bank and Branches codes.
• Coordinate ACH System maintenance and upgrades..
• Supervise processing of Outward cheques, Inward cheques, and cheque verification.
• Supervise processing of Outward EFTs (unpaid EFT credits), and Inward EFTs Credits.
• Supervise processing of Domestic Foreign Currency Cheque Clearing (DFCCC).
• Supervise the processing of Non-CTS compliant cheques.
• Monitors Banks’ DFCC Guarantees.
• Supervise MICR cheque readers system.
• Monitor settlement of Payment Switch Operators (PSOs) net settlements instruction (NSI) files in KEPSS. (Kenswitch Ltd, Integrated Payment Services Ltd {IPSL} and Interswitch Kenya Ltd.).
• Provide support to clearing participants’ branches clearing operations.
• Prepare summary reports of weekly and monthly clearing activities.
• Attend KBA Clearing House Committee monthly meetings as the alternate to the Head of Clearing Section.

Qualifications

• Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Work Experience

• Not less than five (5) years’ work experience in Banking Operations, Financial Services, Economics, Accounting, or similar operations.

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Job Purpose

The Senior Manager, Client Onboarding and Account Services role is to ensure provision of efficient and effective high-quality services, in line with laid down procedures and guidelines to contribute as appropriate to the performance of the Bank’s objective of banker to Government, financial institutions and public entities.

Key Duties and Responsibilities

Strategic Responsibilities

• Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities

• Oversee provision of efficient and effective customer care.
• Oversee creation of customers in banking system.
• Oversee the Opening, amending and Closing accounts managed by Banking Divisions.
• Ensure timely response to all account queries from customers.
• Approve in banking system, processed Exchequer releases from National Treasury for funding National and County Governments.
• Approve in banking system processed County Governments County Revenue Fund (CRF) funds transfers instructions.
• Oversee execution of Kenya Revenue Authority (KRA) agency notices.
• Approve in banking system processed funds transfers instructions from KRA and Government entities.
• Oversee and approve in banking system update of standing order instructions.
•  Oversee the preparation and dispatch of daily Standing Orders reports to National Treasury.
•  Ensure daily monitoring of KRA & Government Accounts & reporting.
• Review Reports on KRA and Government Operations (Management Report, Desk Memo & High Value Report).
• Oversee the update of Interest rate on Government Overdraft.
• Oversee update of applicable Government Overdraft limit.
• Oversee preparation of Daily Government Overdraft Utilization and accrued interest report.
• Ensure correct charging of monthly accrued interest on Government Overdraft facility.
• Sign Certificate of Balances for KRA and Government Accounts.
• Oversee confirmation of balances to external auditors.
• Attending Auction Meetings and follow up on the funding for redemptions of Government securities.
• Review and sign Mandates forms.
• Oversee creation of mandates for accounts managed by Banking and Payment Services Department.
• Oversee withdrawal of mandates upon customers’ requests.
• Ensures timely Dispatch of New Tokens to Internet Banking users.
• Oversee the reconciliation of online banking users against the Mandates.
• Provide second level verification of documents for Banking Divisions.
• Review and sign the register for received documents.
• Oversee proper custody of outward cheques presented for clearing.
• Oversee scanning and archival of documents.
• Oversee the filing of transactions documents for Banking Divisions.
• Ensure proper management of storage and access of transactions documents for Banking Divisions.
• Ensure timely retrieval of documents upon request.
• Review the list of documents marked for disposal as per the Bank’s retention and disposal policy.
• Oversee the restocking of first aid kit for the Division.
• Authorize issuance of Stationery items and re-ordering.
• Provide second level approval for requests of Office supplies in the Division.
• Follow up with GSD to facilitate effective housekeeping.
• Oversee Maintenance issues in the Division.
• Oversee and approve procurement of goods/works/services for Banking Divisions.
• Ensure proper update of the Divisions keys register.
• Approve biometric access to the Banking Division.
• Support CBK Branches/Centres on accounts and mandates activities.
• Ensure timely response to customer queries.
• Review and sign response letters to customer.
• Ensure proper filing of transactions documents.
• Oversee disposal of documents as per the Bank’s retention and disposal policy.
• Provide input into the systems requirements during implementation of systems affecting Banking functions.
• Resolve escalated issues, queries and complaints from customers and staff and make decisions.
• Collaborate with the relevant investigative agencies in providing information touching on Investigations on Customers transactions.
• Represent the Bank in litigation cases to provide evidence on client transactions.

Other Responsibilities

• Review information for input into the Banking Strategic Plan.
• Provide input in preparation of yearly budget for the Department.
• Review information for input into the Training Plan for Banking and Payment Services Department.
• Conduct performance assessment for staff in Client Onboarding and Account Services Section..
• Escalate issues, queries and complaints that may need further consultation to the Deputy Director.
• Develop and maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks and other financial institutions.
• Provide leadership and guidance and foster a high performing culture that motivates and increases employee potential through training, coaching and mentorship.
• Ensure compliance with Bank policies, procedures, guidelines and internal controls.
• Perform any other task as may be assigned from time to time.

Qualifications

• Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science or related field of study.
• Master’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science or related field of study is an added advantage
• Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage

Work Experience

• Not less than ten (10) years’ work experience in Banking Operations, Financial Services, Economics, Accounting or similar operations, with at least five (5) years in managerial capacity.

go to method of application »

Job Purpose

The role holder reports to the Head of Section, Payment Services Authorization and Approvals, and assists the team in the review and analysis of applications by virtual asset service providers (VASPs) to ensure compliance with the VASPs Act and Regulations.

Key Duties and Responsibilities

Technical and Operational Responsibilities

• Review VASP applications in line with the VASP Act and Regulations and make recommendations to the Section Head.
• Make recommendations for policy interventions to encourage financial innovations.
• Analysis of applications and the requisite licensing documents for new VASPs.
• Processing of application for approval of New products/ Company names for new VASPs.
• Review and recommend for approval any new VASP products/service for licensed VASPs.
• Correspond with applicants for new VASPs vider on licensing requirements and other related queries.
• Organize and document meetings with prospective new VASPs for regulatory guidance.
• Updating new products applicants’ log.

Other Responsibilities

• Deputize the Section Head.
• Sectional budget development and monitoring.
• Coordinate knowledge exchange programmes.
• Participate in stakeholder forums on payment systems and innovations.
•  Any other assigned roles and responsibilities.

Qualifications

• Bachelor’s Degree in a relevant field e.g. Economics, Law, Statistics, Computer Science or Business.
• Professional qualifications and memberships are an added advantage.

Work Experience

At least six (6) years’ work experience in Payments & Banking Operations, Financial Services, Economics, Accounting or similar operations, with at least two (2) years in a supervisory capacity.