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  • Posted: Mar 10, 2021
    Deadline: Mar 20, 2021
  • Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our...
    Read more about this company


    Relationship Officer- Bancassurance

    There is an opportunity for ambitious, self-driven individuals to fill the above position.

    REPORTING TO: General Manager-Family Bank Insurance Agency. 

    Job Purpose: responsible for acquisition of insurance business within the assigned region/branch with the overall objective of growing the overall bank`s profitability through Non funded income generated from Insurance sales commission income

    Key Responsibilities:

    • Drive growth in Bancassurance business across and outside Family bank distribution Channels-through new business acquisition.
    • Execution of day to day Insurance operations at branch level which entails new business development and cross-selling of insurance products, claims administration and documentation.
    • Follow-up on customer insurance policy renewals to ensure desired business retention rations are achieved through timely contact and engagements with respective renewal customer.
    • Develop good working relationships with various bank departments, working closely with branches business teams, relationship managers & Credit officers to generate insurance business and leads through their customers.
    • Ensure customer inquiries are resolved promptly as per laid down policies and procedures.
    • Champion Insurance products and all relevant business processes training at the branch level to sensitize branch staff on Bancassurance business.
    • Ensure compliance with all regulatory and internal procedures in relation to Bancassurance business.'
    • Ensure all collaterals and assets that have the Bank`s interest is properly and comprehensively insured and the bank’s interest properly noted.
    • Ensuring that debt level is managed proactively and maintained minimally, and in line with laid down Credit policies and underwriting guidelines
    • Any other official duty that may be allocated by the line manager from time to time.

    The Person:

    The ideal candidate must possess the following:


    • A holder of university degree from a recognized university in Insurance, Business, Finance or other related field.
    • Professional qualification in any Insurance related field will also be an added advantage.
    • Certificate of Proficiency(COP).
    • At least two years active working experience in direct sales in a Bancassurance environment or Insurance industry.
    •  Exposure to Bancassurance processes and procedures will be an added advantage.
    • Honest and with high integrity.

    Key Competencies and Attributes:

    • Good interpersonal skills and ability to establish new client relationships and generate new and Cross sell business
    • Full understanding of all products, sound knowledge of the bank processes and procedures
    • Excellent knowledge of Insurance products, underwriting processes and emerging market/industry trends
    • Proven ability to develop and maintain effective work relationships with internal and external partners.
    • Team working skills with ability to deliver and exceed targets
    • Excellent business development and Client Relationship Management skills.
    • Exposure to Insurance products in the bank set-up with knowledge of the Bank’s set standards, policies and operating manual, with sound knowledge of bank products.
    • Practical understanding of the relevant regulatory environment

    Method of Application

    ALL applicants MUST apply online to the email;; closing date is 20th March 2021. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.


    “We are an equal opportunity employer”

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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