Relationship Officer -Channels at Equity Bank Kenya

Key Responsibilities and Accountabilities

• Sell the Bank Digital products and on-board existing and new customers on Bank digital platforms.
• Deliver the set targets as per the key performance indicators (KPIs) for the channels in the respective Branch.
• Agent Recruitment, document collection & process approval at the branch level
• Ensure agent Activation and monitoring of Agents performance in the branch.
• Ensure activity rate of the Agents, Merchants POS and PWE Tills are at 90%.
• Driving IMT business growth at the branch
• Driving Intercountry business growth at the branch
• Driving the Merchant POS business growth at the branch
• Driving the Merchant PWE business growth at the branch
• Drive adoption of new digital products at the branch
• Formulate & execute innovative digital offerings, aligning with business goals & customer experience.
• Manage product roadmaps & business cases for digital channel growth.
• Driving IMT business growth at the branch
• Monitor and manage the cards stock.
• Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers.
•  Ensure compliance to Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with existing and potential customers.
• Conduct market analysis & propose technology enhancements.
• Collaborate with head office team to achieve the payment business strategy.
• Monitor channels performance, & product impact
• Assess market competition within the payments & financial services industry.

 Qualifications

 Qualification, Experience, Skills, and Attributes

• Business related degree from a recognized institution
• At least 2 years’ experience in handling Agency or Merchant Acquiring business in banking sector,
• Strong understanding of Digital Channels Business & Operations
• Experience in Relationship management
• A passion for technological innovation and awareness of global trends in digital media technology.
• Analytical skills to interpret and evaluate financial statements.
• Good understanding of the banking industry
• Sales Skills and Customer Service Skills