Latest Recruitments at Equity Bank Kenya

The Security Operations Center (SOC) Engineer plays a critical role in protecting the Bank’s information systems and data by continuously monitoring, analyzing, and responding to cyber security threats. Operating within a 24x7x365 SOC environment, the role is responsible for investigating correlated security events, identifying and escalating security incidents, and serving as a primary point of contact for suspected cyber security incidents. The SOC Engineer works closely with internal remediation and technical teams to coordinate effective incident response, contain and resolve threats, and strengthen the Bank’s cyber defence posture. This role requires strong hands-on technical expertise across multiple security domains, combined with the ability to communicate clearly and influence both technical and business stakeholders to ensure timely and effective security outcomes.

Key Responsibilities

• Support, troubleshoot, configure, manage, and upgrade SIEM, NTA, AV, DLP, Email Security, VPN, WAF and a wide variety of other security products.
• Perform network troubleshooting to isolate and diagnose common network problems, using strong TCP/IP networking skills.
• Installation, setup / configuration, troubleshooting, Tuning, diagnostics, and maintenance of IT security related equipment.
• Carry out proactive and reactive administration on Networking and associated applications Ensure adherence to process
• Respond to inbound requests via phone and other electronic means for technical assistance with managed devices.
• Respond in a timely manner (within documented SLA) to configuration, maintenance, incident management, and other requests.
• Document actions in ticketing system to effectively communicate information internally and to customers.
• Implement Policy Changes.
• Automation of Tasks to reduce manual operations.
• Troubleshoot L2/3 escalated issues and be a single point of contact for management of current security Infrastructure.
• Handle Network Security/Application Security/Security vulnerability management and Infrastructure risks
• Efficiently handles operations and analysis of Security Incidents.
• Design, implement, enhance, and manage Security Infrastructure.

Accountabilities and Deliverables

• Security monitoring and incident response
• Security tools operation and optimization
• Threat detection and analysis
• Network and infrastructure security management
• Vulnerability and risk management
• Automation and continuous improvement
• Incident documentation and reporting
• Stakeholder collaboration and communication

Qualifications

​​​​​​​Key Technical Skills

• Monitoring, analyzing, and responding to security threats
• Configuration, management, troubleshooting, tuning, and maintenance of security tools and infrastructure
• SIEM tool configuration and management
• Network troubleshooting using strong TCP/IP networking skills
• Incident response, intrusion methods, and attack monitoring
• Threat and vulnerability management
• Network security, application security, and infrastructure risk handling
• Automation of tasks using scripting languages (Python, Bash, PowerShell)

Experience Requirements

• Minimum of 5 years’ work experience in an Information Security operational role
• Hands-on experience working in a 24x7x365 Security Operations Center (SOC) environment
• Practical experience in configuration and management of server, network, cloud, and security appliances
• Strong experience in security monitoring, analysis, and incident response
• Experience in SIEM configuration and management

go to method of application »

THE KEY RESPONSIBILITIES

• Liquidity Strategy
• Develop and implement group-wide liquidity management strategy and Frameworks aligned with Group  Treasury Strategy.
• Develop a liquidity and funding plan to ensure adequate funding for operations and investments, oversee  intercompany funding, pooling funding resources and leveraging funding across the group.
• Develop a framework for funding diversification across our footprint, monitor and optimize global funding  positions across all markets and ensure full compliance with liquidity regulatory limits in all markets.
• Coordinate with regional treasurers and finance teams to ensure compliance with local banking laws and  regulations, FX codes and any other provisions. Establish standardized processes for cash forecasting,  reporting and liquidity planning. 
• Support strategic initiatives such as capital allocation, balance sheet optimization, and contingency funding  plan. 
• Risk Management
• Identify, measure, monitor and mitigate Liquidity, FX and interest rate risk across the group. Oversee  hedging strategies and ensure alignment with risk appetite and policies. Management counterparty  exposures and maintain strong banking relationships.
• Conduct stress testing and scenario analysis to assess resilience under adverse market conditions.
• Establish a dashboard which reflects early warning indicators and risk appetite thresholds for liquidity.
• Recommend hedging tactics or funding strategies to mitigate risks (FX mismatches, maturity gaps,  concentration risk etc)
• Act as strategic advisor to Group Treasurer, CFO and senior leadership on liquidity matters. Liaise with  regulators, banks, and rating agencies to maintain transparency and trust. Partner with business units,  finance and operations to align liquidity strategy with budgeting plan.
• Participate actively in all Country ALCO meetings to provide guidance, challenge, and leadership on liquidity  matters, and engage in Group ALCO (GALCO) to ensure a well‑coordinated and seamless Group‑wide  liquidity management strategy.
• Processes
• Standardize liquidity management methodologies across the group where applicable (LCR, NFSR, cashflow  gap analysis)
• Implement robust risk management principles to ensure the structural integrity of the balance sheet is  prudently managed.
• Play a critical role by ensuring integration of treasury systems with risk management platforms for real time  monitoring.
• Lead implementation and enhancement of Treasury management systems (TMS) and ERP integration and  drive automation and digital transformation of reporting, forecast and liquidity risk processes.
• Monitor country-specific liquidity challenges (currency convertibility, capital controls, sovereign risks  among others).
• Develop tailored liquidity contingency plans for all markets working closely with the country treasury and  other stakeholders.
• Harmonize practices across diverse regulatory environments while complying with local requirements and  group standards.
• Collaborate with Group Treasury, Finance, Risk and Subsidiaries to ensure consistent liquidity practices  adre adopted across the bank.
• Governance
• Ensure compliance with all Group and treasury governance policies.
• Promote an environment where compliance with internal controls and external regulatory framework is  honored and central focus area of the business across multiple markets.
• Engage with auditors when required to provide the required support.
• Display exemplary conduct values by living the Group’s values and Code of Conduct.
• Take personal responsibility by promoting the highest standard of ethics, including regulatory and business  conduct across our footprint.
• Identify, escalate and resolve any risk, conduct and compliance matters working closely with the Treasury 
• Risk & control Manager
• Talent Management
• Build a strong talent pipeline transparently, in line with diversity & inclusion KPIs and other KPIs in general  with specific performance metrics on the Group values, Code of Conduct.
• Lead, mentor, and develop sales teams across traditional and digital channels.
• Build a high‑performance culture focused on accountability, innovation, and client‑centricity.
• Drive succession planning and talent development across the region.
• Promote diversity, equity, and inclusion in talent pipelines

CORE ACCOUNTABILITIES AND DELIVERABLES

• Deliver a Group‑wide liquidity management strategy, adherence to liquidity risk management frameworks 
• and policies aligned with regulatory requirements and Group Treasury Strategy.
• Maintain daily, weekly, and monthly visibility of liquidity positions, funding gaps, cash‑flow mismatches, 
• and emerging risks across all subsidiaries.
• Produce Group‑level liquidity dashboards, early‑warning indicators, risk appetite monitoring, and  stress‑testing results.
• Ensure full compliance with liquidity regulatory ratios (LCR, NSFR, cash‑flow metrics) in every market.
• Lead development of diversified funding structures, pooling arrangements, and intercompany funding  models.
• Deliver annual Funding Plans, Contingency Funding Plans (CFP), and liquidity stress‑testing cycles.
• Harmonize liquidity methodologies (e.g., LCR, NSFR, cash‑flow gap analysis) and reporting standards across  all subsidiaries.
• Implement Treasury Management System (TMS) enhancements and automation of liquidity reporting,  forecasting, and risk measurement.
• Provide liquidity insights and recommendations to Group Treasurer, GCFO, ALCOs, GALCO and senior  leadership.
• Build capability by training and supporting country treasury teams on liquidity governance, risk  frameworks, and regulatory compliance.

 Qualifications

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS

• Post graduate degree in business, Finance, Economics, Statistics or a related field.
• Professional certification (e.g CFA, FRM, CA) strongly preferred.
• ACI dealing certificate a requirement.
• Master’s degree (beneficial but not mandatory)

EXPERIENCE REQUIREMENTS

• 10+ years’ experience in treasury/finance, with at least 5 years in a senior leadership role
• Deep understanding of global liquidity management, funding, pooling and funding structures and financial  products and markets.
• Strong understanding of African financial markets, regulatory environments and cross-border treasury  operations
• Expertise in Treasury Management Systems
• Advanced analytical and financial modelling skills (excel, Power point presentations etc)
• Exceptional leadership, communication and stakeholder management abilities.
• Be creative and deliver on good time in a highly pressurized environment – be goal oriented and an Enabler

go to method of application »

THE ROLE PURPOSE

• We are seeking a dynamic and highly skilled professional to join Treasury as the Group Head of Loan Syndication & Distribution.
• The role leads the origination, structuring, syndication, and distribution of complex financing solutions across our footprint for both internal and external clients.
• The mandate covers large corporates, financial institutions, sovereigns, and sub‑sovereigns (including Ministries of Finance), with a strong focus on infrastructure, strategic sectors, and transformational transactions.
• The role also acts as Lead Arranger and Co‑Lead Arranger on bond issuances, oversees end‑to‑end execution, and integrates risk‑hedging solutions (FX, rates, commodities, and loan‑related hedges) to deliver bankable outcomes across the Group and its clients.
• A key responsibility is to redistribute risk to the market—churning the balance sheet to enhance returns on capital and maintain minimal balance‑sheet holdings while leveraging the full Group network to distribute exposures efficiently. 
• THE KEY RESPONSIBILITIES 
• Scope and Mandate
• Pan‑African coverage: Lead origination and distribution activities across all subsidiaries and branches, coordinating closely with Country CEOs, CFOs, Country Treasurers, and Commercial Directors to deliver integrated execution across the Group footprint.
• Products: Syndicated loans (Term, Capex, Acquisition, and Infrastructure finance), leveraged finance, structured credit, project finance, Development Finance Institution (DFI) facilities, Export Credit Agency (ECA)‑supported financing, liquidity lines, securitisations, and bond issuances (both local currency and hard currency).
• Distribution: Drive institutional investor placement across banks, DFIs, ECAs, asset managers, pension funds, insurers, private credit funds, and internal balance‑sheet allocation channels.
• Sectors: Energy, transport, water, ICT, manufacturing, agribusiness, financial services, and PPPs, aligned with Group Treasury strategy and ARRP.
• Originating and Client Strategy
• Develop and manage a multi‑country pipeline of sovereign, quasi‑sovereign, corporate, and financial‑institution transactions aligned with the Group’s priority sectors and strategic focus areas.
• Engage and structure transactions for Ministries of Finance, sovereigns, multinationals, and DFIs, designing optimal capital structures, evaluating funding windows, and advising on execution strategy, market timing, and bankability.
• Build and anchor strategic relationships with DFIs, ECAs, multilateral agencies, and private‑credit investors to catalyse scale, crowd‑in capital, and support the Group’s mandate to redistribute and optimise risk across the network.
• Structuring and Credit Design
• Lead the development of term sheets, covenant packages, inter‑creditor frameworks, collateral waterfalls, security structures, and all associated governance documentation to ensure robust credit protection and bankable transaction design.
• Optimise pricing, tenors, amortisation profiles, RAROC, and risk‑transfer mechanisms (including participations, hedging solutions, and credit insurance) to meet or exceed return thresholds in line with Group risk‑return matrices.
• Oversee LMA/LSTA‑based loan documentation, ensuring high‑quality drafting and negotiation of conditions precedent, legal due diligence, and jurisdiction‑specific legal opinions for complex, multi‑country transactions.
• Work closely with Legal and Compliance teams to ensure full regulatory adherence, comprehensive due‑diligence execution, and enforceable documentation across all participating jurisdictions.
• Syndication and book-running
• Set the distribution strategy, including hold sizes, target investor lists, and fee tiers to optimise market participation and balance‑sheet efficiency.
• Run RFP processes and manage the preparation and dissemination of Information Memoranda (IM) and data rooms to ensure transparent, well‑governed investor communication.
• Lead investor engagement, including roadshows, investor teach‑ins, Q&A sessions, allocation strategy, and active management of grey‑market dynamics during book‑building.
• Coordinate satisfaction of Conditional Precedent (CPs)/Conditional Subsequent (CSs), oversee agency setup, and ensure seamless end‑to‑end settlement across internal and external stakeholders.
• Manage prospectus drafting, investor education, pricing discussions, and syndicate coordination, ensuring strong book‑build quality, robust distribution outcomes, and sustainable aftermarket support.
• Partner with all relevant internal stakeholders, Legal, Compliance, Finance, Middle Office, Back Office, and others to ensure flawless execution and delivery of the mandate.
• Strategic Leadership and Collaboration
• Engage proactively with all relevant stakeholders both internal and external to elevate the profile and strategic relevance of Global Markets across the bank and within the wider industry.
• Establish clear scorecards and mentoring structures to drive performance, capability development, and accountability across the team.
• Embed a culture of execution excellence, ethical conduct, client‑centricity, and cross‑border collaboration across Sales, Trading, Coverage, and all other key stakeholders, including regulators.
• Lead, mentor, and inspire desk heads and sales teams to consistently deliver high performance, innovation, and client value.
• Build and sustain a high‑performance culture grounded in accountability, innovation, ownership, and client‑centric behaviours.
• Contribute to Treasury’s overall strategy, ensuring alignment with regional growth priorities and the (ARRP).
• Collaborate closely with Product, Coverage, Operations, and all relevant stakeholder teams to deliver seamless, end‑to‑end client solutions across the Group.
• Risk Management 
• Ensure compliance with regulatory requirements across all jurisdictions.
• Uphold strong market conduct, operational risk, and credit risk management practices.
• Partner with Risk & Compliance teams to identify, assess, and mitigate risks.
• Ensure adherence to governance frameworks including Product Notes, policies, limits, and ethical guidelines.
• Governance
• Ensure compliance with all Group and treasury governance policies.
• Promote an environment where compliance with internal controls and external regulatory framework is honored and central focus area of the business across multiple markets.
• Engage with auditors when required to provide the required support.
• Display exemplary conduct values by living the Group’s values and Code of Conduct.
• Take personal responsibility by promoting the highest standard of ethics, including regulatory and business conduct across our footprint.
• Identify, escalate and resolve any risk, conduct and compliance matters working closely with the Treasury
• Risk & control Manager  
• Talent Management
• Build a strong talent pipeline transparently, in line with diversity & inclusion KPIs and other KPIs in general with specific performance metrics on the Group values, Code of Conduct.
• Lead, mentor, and develop sales teams across traditional and digital channels.
• Build a high‑performance culture focused on accountability, innovation, and client‑centricity.
• Drive succession planning and talent development across the region.
• Promote diversity, equity, and inclusion in talent pipelines

 Qualifications

EXPERIENCE REQUIREMENTS   

• Minimum of 12–18 years of experience in capital markets, syndication lending, or leveraged finance, including at least 7 years in senior leadership, with a strong, demonstrable pan‑African execution track record.

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS  

• Bachelor’s degree in Law, Finance, Economics, Business, or Engineering.
• Master’s degree in Law is an added advantage.
• MBA preferred for strategic and managerial depth.
• Professional certifications such as CFA or ACCA are an added advantage

go to method of application »

• The job holder is responsible for executing the ALM strategy within the Group in ensuring an efficient and well-coordinated approach to managing liquidity risk and interest rate risk in the balance sheet.   
• Contribute to the optimization of the balance sheet by ensuring adherence to internal policies, regulatory requirements and international best practices.   
• Provide support to the Country Treasurers in managing the overall balance sheet structure for the Group, execution, investment management portfolio (AFS and HTM), Liquidity and Funding, Interest rate risk by driving capital efficient returns and outcomes.  
• In addition to country responsibilities, the role carries subsidiary oversight duties, providing guidance, technical support, and challenge to ALM teams in assigned subsidiaries to ensure consistent standards, compliance, and alignment with the broader Group Treasury Strategy.  

THE KEY RESPONSIBILITIES   

Treasury Strategy:  

• Liquidity Management: Oversee and enhance the treasury liquidity processes and activities to monitor and manage the bank’s liquidity positions including Cash Reserve Requirement (CRR) and gap analysis, ensuring that the bank maintains desired liquidity levels and no regulatory breaches.  
• Interest rate risk management: Collaborate with the Group Asset and Liability Committee (GALCO) to ensure adherence to regulatory compliance requirements and mitigate potential impacts from interest rate and liquidity risks, particularly concerning IRRBB (Interest Rate Risk in the Banking Book) exposures.  
• Proactive Risk Management: Anticipate market and regulatory challenges, implementing proactive strategies to manage and mitigate risks effectively. This includes developing and executing contingency plans for unforeseen events to ensure full compliance.  
• Policy Development & Implementation: Partner with the CFO, Group Treasurer and Country Treasurers to ensure effective execution of ALM policies, Guidelines and Product manuals.   
• Balance Sheet Management: Focus on balance sheet analytics, comprehensive forecasting, and accurate financial modeling to inform strategic decision-making and ensure efficient and effective balance sheet management.  
• Formulating strategies to manage banks’ Liquidity and Funding position optimally: Ensure appropriate funding profiles are achieved (diversification of funding base and lengthening of the funding profile).

 Risk Management:  

• Risk Appetite & Limit Management: Monitor and escalate liquidity and IRRBB risks, ensuring strict adherence to approved limits and escalating breaches as necessary. Develop and implement remedial actions within the prescribed governance framework to maintain balance sheet stability.  
• Risk Appetite Evaluation: Conduct in-depth evaluations of risk appetite versus risk exposure, ensuring alignment with organizational risk tolerance levels.  
• Ensure adherence to EMRF: Ensure that adequate systems and process are in place to comply with Group and country treasury policies, guidelines, product notes among others.  
• Ensure compliance with Group AML Policy and procedures: Report any suspicious activities regarding money laundering and terrorist financing and ensure not tipping off is made to the customer.  
• Governance: Provide for leadership and oversight over prudent risk management practices across subsidiaries.  
•  
• Processes:  
• Conduct research and collaborate with subject matter experts to evaluate market dynamics and the evolving regulatory environment. Ensure alignment with international ALM best practices.  
• To provide expert guidance to GALCO, ALCO and other key stakeholders, leveraging best practices to ensure the successful execution of ALM strategies in line with Group Treasury Strategy.  
• Ensure the integrity and reliability of data related to liquidity, FTP (Funds Transfer Pricing), capital, and IRRBB.  
• Ensure maximum return on excess liquidity and minimize the Bank’s cost of deposits and cost of funding.  
• Ensure maximum return on the investment securities while minimizing exposure to risks of interest rates volatility.  
• Ensure effective implementation of the Group’s FTP Framework to drive the right balance sheet behavior and ensure that any exceptions are well-documented and approval provided before adoption.   
• Collaborate with Market Risk unit, Finance, and Credit to ensure that the ICAAP and ILAAP frameworks are fit for purpose and within regulatory guidance.  
• Performing margin compression analysis and structural analysis.  
• Monitoring and reporting on adherence to all regulatory and internal funding requirements and limits are within risk appetite.  
• Ensure achievement of ALM budgets, and efficient management of financial resources to boost capital accretive returns.  
• Manage all treasury related risks efficiently by providing oversight in Central Bank auction participation, sourcing and allocation of foreign currency, FX risk management, deal booking in accordance with treasury Code of Conduct and other governance policies.  

Governance  

• Ensure compliance with all Group and treasury governance policies.  
• Promote an environment where compliance with internal controls and external regulatory framework is honored and central focus area of the business across multiple markets.  
• Engage with auditors when required to provide the required support.  
• Display exemplary conduct values by living the Group’s values and Code of Conduct.  
• Take personal responsibility by promoting the highest standard of ethics, including regulatory and business conduct across our footprint.  
• Identify, escalate and resolve any risk, conduct and compliance matters working closely with the Treasury  
• Risk & control Manager  

Talent Management  

• Build a strong talent pipeline transparently, in line with diversity & inclusion KPIs and other KPIs in general with specific performance metrics on the Group values, Code of Conduct.  
• Lead, mentor, and develop sales teams across traditional and digital channels.  
• Build a high‑performance culture focused on accountability, innovation, and client‑centricity.  
• Drive succession planning and talent development across the region.  
• Promote diversity, equity, and inclusion in talent pipelines   

Qualifications

​​​​​​​EXPERIENCE REQUIREMENTS     

• 10+ years’ experience in Treasury or Finance, with minimum 5 years in a senior leadership role.  
• Deep expertise in global liquidity management, funding, cash pooling, balance sheet optimization, funding structures, hedging strategies, and financial markets/products.  
• Strong understanding of African financial markets, regulatory environments, and cross‑border Treasury operations.  
• Proven experience with Treasury Management Systems (TMS) and related technologies.  
• Advanced analytical, financial modelling and presentation skills (Excel, PowerPoint).  
• Exceptional leadership, communication, and stakeholder management capability.  
• Demonstrated ability to be innovative, results‑oriented, and deliver high‑quality outputs under pressure and tight timelines

go to method of application »

Key Responsibilities

• Conducting weekly and monthly training on products knowledge for branch.
• Be available as per scheduled shift to attend to customer queries on phone, email or social media channels.
• Attend to customers in a quick and responsive manner. Maintain an acceptable level of average handle time / response time per customer and thus enhance ability to achieve the set number of customers handled per hour/per shift.
• Manage personal time while on shift, adhering to set schedules and achieving set targets of productive time in serving customers.
• Educate customers with information on products and services.
• Escalate customer issues that require further intervention, investigation, or analysis for resolution in the prescribed format and tools.
• Collect and escalate customer feedback on products, services, and the brand in general and be a positive brand ambassador at all touch points.
• Adhere to set policies and procedures including KYC, preservation of customer information confidentiality, safeguarding customer data and funds at.
• Documentation of customer queries into the CRM system to ensure monitoring of TAT and prompt closure of customer complaints/ inquiries.

 Qualifications 

Qualification, Experience, Skills and Attributes

• Degree/Diploma in Business related field from a recognized university
• Bachelor’s degree in business studies
• Proven working experience in related field e,g Customer Service or Contact Center.
• Fluently in Speaking English and Kinyarwanda
• Should have strong customer service skills
• Should have interpersonal skills and customer orientation
• Excellent communication skills, both verbal and written

go to method of application »

Key Duties, Responsibilities and Accountability

• Leverage multiple channels, including social media, professional networks and internal databases.
• Build and maintain a pipeline of high-quality candidates for current and future job openings.
• Put in place a resourcing strategy as defined through the recruitment policy
• Develop Recruitment & Selection strategies that ensure the right skills and right people are available for business performance
• Create and maintain strategic relations with network platforms, institutions (universities) for creation of sourcing pools.
• Determine sourcing strategies to address the human resource needs and gaps identified
• Manage staff movement by ensure internal movements are done in order to allocate the right staff in right positions.
• Manage staff retention through attrition trend analysis and advising appropriate interventions to minimise business impact.
• Work closely with HRPBs to ensure the strategic partnership is maintained in all Departments for the smooth implementation of resourcing strategies.
• Liaise/align with HRBPs and Unit Heads to identify resourcing needs, assess them and hire the most suitable individuals to fill the positions falling vacant.
• Ensure attraction and recruitment of individuals into the right role at the right time and cost.
• Ensure the Bank obtains and retains the human capital it needs and employs them productively
• Manage all staffing requirements through a comprehensive sourcing structure/recruitment plan.
• Oversee induction and orientation of new hires as defined through the onboarding process
• Participate in the acquisition of talent by ensuring the right job profiles conducting interviews and onboarding.
• Support recruitment, skill profiling and succession plan and hire the right calibre of people and references and security background checks are completed prior to confirmation
• Manage Job descriptions to ensure every staff has a signed JD in liaison with the line managers
• Keep up to date all data and reports pertaining to the resourcing function to mainly ensure all reports (BOARD, EXCO, Group and HR Department) are provided on time and accurately.
• Recruitment Administration Management to ensure all queries and documentation related to the      role are tracked, responded to and processed properly and in a timely manner.    

Qualifications

Qualification, Experience, Skills and Attributes

Education

• A Bachelor’s Degree in HR Management is essential. Other acceptable fields of study are Business Administration/Management from a recognized university.
• Related postgraduate/professional qualifications will be an added advantage.

Experience

• At least 3 years’ experience in general HR administration and resourcing practices.

go to method of application »

Key Responsibilities and Accountabilities

• Sell the Bank Digital products and on-board existing and new customers on Bank digital platforms.
• Deliver the set targets as per the key performance indicators (KPIs) for the channels in the respective Branch.
• Agent Recruitment, document collection & process approval at the branch level
• Ensure agent Activation and monitoring of Agents performance in the branch.
• Ensure activity rate of the Agents, Merchants POS and PWE Tills are at 90%.
• Driving IMT business growth at the branch
• Driving Intercountry business growth at the branch
• Driving the Merchant POS business growth at the branch
• Driving the Merchant PWE business growth at the branch
• Drive adoption of new digital products at the branch
• Formulate & execute innovative digital offerings, aligning with business goals & customer experience.
• Manage product roadmaps & business cases for digital channel growth.
• Driving IMT business growth at the branch
• Monitor and manage the cards stock.
• Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers.
•  Ensure compliance to Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with existing and potential customers.
• Conduct market analysis & propose technology enhancements.
• Collaborate with head office team to achieve the payment business strategy.
• Monitor channels performance, & product impact
• Assess market competition within the payments & financial services industry.

 Qualifications

 Qualification, Experience, Skills, and Attributes

• Business related degree from a recognized institution
• At least 2 years’ experience in handling Agency or Merchant Acquiring business in banking sector,
• Strong understanding of Digital Channels Business & Operations
• Experience in Relationship management
• A passion for technological innovation and awareness of global trends in digital media technology.
• Analytical skills to interpret and evaluate financial statements.
• Good understanding of the banking industry
• Sales Skills and Customer Service Skills