Relationship Officer - Digital Sales at Bank of Africa Kenya Limited

Responsibility Summary:

FINANCIAL

• Initiate and manage relationships of digital channels business partners/agents, and actively support relationships with third parties to drive market foot-print, customer accessibility and wide availability of the Bank's digital channels and products.
• Track and analyze the performance of digital channels in line with the business objectives and implement any corrective actions.

CUSTOMER

• Customer retention through offering solutions that create customer stickiness with the Bank.
• Support the branch teams to achieve digital product targets, formulate plans to engage and acquire new consumers of digital channels/products.

OPERATIONAL EFFICIENCY

• Contribute to the establishment of new business practices, procedures and guidelines for assigned digital products
• Participate in Product documentation and specifications, Product release notes and internal Product communications.

Skills/Experience Required

• Growth of Non-Funded income (Cumulative Revenue on Card and mobile Business) •Digital Acquisitions-New Customers Onboarded on Digital Channels
• Digital Penetration (Equipment Rate - Percentage of total registered clients to Total eligible Base (Registered Customers/Total Eligible Base)
• Digital Usage - Percentage of active customers to enrolled vs Eligible base

Academic & Professional Qualifications

• At least 4 years of relevant experience, including 2 years of product management/ product development experience, data analytics, and/or user facing applications.
• Bachelor's Degree in Business related course.
• Proficiency in excel and data analytics