Relief Camp Manager at Wilderness

PRIMARY PURPOSE

Reporting to the Operations Manager the Camp General Manager is responsible for day to day general management of the lodge in conjunction with the lodge departmental managers. Areas of focus include guest activities, hosting, housekeeping, catering, curio shop, staff welfare, staff upliftment, stock takes, banking, accounts, administration, maintenance, and liaise with different Government Departmental Officials. They will report directly to the Operations Manager.

Detailed Responsibilities

• Driving the hospitality and safari offering so as to exceed guest expectations. Managing all operations of the camp, including staff management.
• Creating a personalized safari experience for each and every group of guests.
• Ensuring the maintenance and ongoing development of the environmental management Plan within the set framework.
• Maintaining all aspects of facilities and assets both in the camp and back of house through best practice of hygiene and safety standards for both guests and staff.
• Drive employee development through Company approved initiatives.
• Delegate and assist with all lodge administration effectively throughout your lodge administrator and departments, ensuring deadlines are adhered to

CANDIDATE PROFILE

Qualification:

• A National Diploma in Tourism Management or equivalent.
• Proven experience in camp management or a similar role.
• Strong leadership and decision-making skills.
• Excellent organizational and time management abilities.
• Exceptional communication and interpersonal skills.
• Ability to work well under pressure and in a fast-paced environment.

Experience:  

• Knowledge of local camp regulations and safety standards.
• Passion for outdoor activities 
• A minimum of 5 years’ experience within the hospitality industry.
• Experience in handling international guests and seasoned travelers will give an added advantage.
• Lodge Management background and knowledge of the Safari lodge business is preferable.
• Computer skills (MS Office suite). 

Skills:  

• Emotional intelligence with strong interpersonal skills
• Ability to engage, inspire, and influence people
• Analytical skills
• Numerical skills
• Listening Skills
• Problem solving
• Verbal and written communication skills.
• Integrity
• Assertiveness
• The ability to act as a bridge builder in a time of conflict, acting in the manner of humility, maturity, and situational sensitivity.
• Personal leadership skills, self-awareness and taking responsibility for personal development.
• Diversity management, ability to embrace divergent points of view and sociocultural differences.
• Highly proficient at creation and management of forecasting and budgeting