Reservation and Listing Specialist at EmpowerU HR Solutions

The reservation and Listing Specialist will oversee all guest interactions for all short term property units ensuring an exceptional customer experience from booking to check- out. The role involves addressing inquiries, resolving issues, and maintaining position guest relations to enhance our reputation and ensure repeat business 

• Respond promptly to booking inquiries and reservation requests via phone,email, or booking platforms 
• Handle pre-arrival communications to confirm details and ensure a smooth check-in experience 
• Provide clear instructions for self check in 
• Support guest during stay
• Review and feedback management 
• Booking and reservation management 
• Operational Coordination 
• Problem solving and Crisis Management 

Qualifications:

• Bachelor’s degree in Hospitality, Business, or a related field preferred.
• Previous experience in customer service, hospitality, or Airbnb/ Booking.com management.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the capacity to remain calm under pressure. ● Proficiency in CRM software and booking platforms (e.g., Airbnb, Booking.com).
• Ability to multitask and prioritize in a fast-paced environment.

Skills and Attributes:

• Customer-focused mindset with a commitment to delivering outstanding service.
• Strong attention to detail and organizational skills.
• Adaptable and resourceful in handling unexpected challenges. 
• Team player with the ability to collaborate across departments.