Reservation Assistant at Corporate Staffing

Duties & Responsibilities

• Assist in bookings, reservations & ticketing for domestic flights.
• Assist in the day- to –day duties of the reservations to ensure the highest level of performance.
• Ensuring competitive tour costing, quotations and pricing for accommodation and air.
• Ensuring proper management and preparation of client’s itineraries per their request.
• Hotel bookings and confirmations.
• Overseeing proper Invoicing and Accounting of files
• Respond to emails and phone calls
• Provide excellent customer services to clients, agents and suppliers as required
• Respond to enquiries regarding hotels & safaris within 24hrs
• Prepare itineraries to the various destinations of interest
• Keep clients up to date with changes in the travel industry
• Ensure payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
• Create contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
• Making follow-ups on tour quotations
• Ensuring that tours quotations are competitive as well as terms & conditions
• Assist in visa application for visitors
• Any other duty assigned

 Qualifications

• A degree/Diploma in Tours & Travel or Business Administration or related field from a recognized Institution.
• Minimum 2 years’ working experience as a Reservation Assistant in Tours and Travel industry or working in service industry
• Proficiency in English both written and spoken
• Excellent computer skills with good knowledge
• Handle high working pressure
• Strong time management and organization skills 
• Excellent communication skills
• Outstanding leadership, planning and negotiation skills
• Female candidate encouraged to apply