Reservations Consultant- Tourism at Ital Global

Duties and Responsibilities

• Dealing and handling all enquiries related to our properties and travel enquires via telephone, the internet, and e-mail.
• Responding to e-mail inquiries promptly and efficiently by checking availability of products/packages with suppliers, holding reservations, and then responding promptly, within 12 hours, to the client with various options.
• Sending out contract rates / resident rates
• Assisting in compiling special offers for the residents and non-resident markets
• Assisting and advising customers who may be choosing from a variety of travel options.
• Responding to any queries / compliments / complaints of guests and answering any questions customers might have about the reservation process.
• Following up with clients on completion of their trip for feedback on the experience.
• Working with IT & design on special offers
• Providing ideas / content for the property websites to IT
• Marketing our properties through phone / direct and in person meetings
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Visiting Agents and holding presentations for the properties as / when proficient and if requested-to.
• Invoicing all bookings/processing payments and sending confirmation details to customers.
• Making booking confirmations & issuing vouchers
• Working with any reservations / booking system if needed
• Up-dating on-line or other availability charts
• Reading / understanding / issuing net and rack rates to agents
• Booking reservations for the client for air, travel, hotel, safari tours and car rentals, and following up with the client when necessary to secure the reservation.
• Matching the correct product/package with the client.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Sorting out any issues that may arise with bookings or reservations.
• Any other duties assigned.

Minimum Requirements and Qualifications

• Bachelors/Diploma in Tours Management/Diploma in Travel & Tourism Management.
• Conversant and must have working knowledge with Tour Plan, Res Request, Granit E and Wetu, systems.
• A minimum of 5 years’ experience of being a Reservations Consultant.
• Must possess good / excellent product knowledge & be able to put together. itineraries / special offers to be advertised & communicated on.

Competencies and Skills required:

• Sales driven – Sales ability potential
• Ability to handle high volume enquiries
• Good level of understanding of touristic geographical locations.
• Confidently selling products/packages within multiple regions within the country
• Very good product knowledge and basic logistical understanding
• Strong Interpersonal, Communication and Presentation skills.
• Reporting, Planning, and Organization skills
• High Integrity skills
• Computer Proficiency and Excel skills
• Excellent Customer Service skills
• Persistent and Dependable
• Creative, Charismatic, and Knowledgeable with the latest sales and marketing techniques.
• Positive, Diplomatic team player with the ability to handle pressure
• Attention to detail.