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  • Posted: Mar 10, 2023
    Deadline: Not specified
  • Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwan...
    Read more about this company


    Reservations Supervisor

    Key Requirements:

    • Respond to all inquiries from all reservations channels in a timely manner.
    • Process reservation requests.
    • Participate in yield management exercises that maximize the property revenue.
    • Create and maintain automated and saved messages on identified reservation channels.
    • Generate and maintain accurate property performance reports that will assist in the analysis of property performance.
    • Collect all funds due from guests including security deposits as per rate and property specifications maintaining the no cash payment policy.
    • Upsell extra services.
    • Communicate all damages to guests in a timely manner as reported by the housekeeping team for charging against guest deposits.
    • Process all refunds due to guests in conjunction with the accounts team by providing relevant reservation information.
    • Keep up to date with changes and updates on features, promotions and change of terms of all sales channels e.g. airbnb and communicate the same to the operations manager.
    • In charge of training on property management systems (PMS) – Training home-owners and any new or old team members on how to use the owners portal
    • Reconciliation of payments from all payment channels on the property management system against the bank statements
    • Ensuring all rates are correctly charted per booking and in line with yield meeting decisions
    • Upload and maintain the accuracy of property listings information and pricing on all reservation channels.
    • Act as the point of contact for all matters relating to information technology with the various suppliers and is the internal technical support.


    • Relevant bachelor’s degree
    • Minimum 4 years of experience in the reservations department.
    • Excellent command of written and spoken English.
    • Excellent listening skills.
    • Sound decision making and proactivity.
    • Excellent planning skills and attention to detail.
    • Technologically savvy.
    • Airbnb enthusiast.

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