Restaurant Manager at Gelian Hotel Machakos

Reports to: F&B Manager

Responsibilities summary:

• Assist the F&B manager with smooth and organized running of F&B department according to the Standards set by the management.
• Leads by personal example by following Company’s Mission / Vision & Guiding Principles.
• Complies with the Company’s Code of Conduct,
• Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures
• Achievement of financial goals in revenue, expenses and profit
• Guest comments survey results and quality/ efficiency of guest complaint follow up/ recovery.
• Quality of overall staff development, guarantee that training plans are carried out and recorded in a manner as set by the company.
• Participates in the elaboration of the hotel’s F&B standards and procedure. Is directly responsible of their implementation and respect from the team members
• Ensure staffs, particularly guest contact personnel are familiar with club lounge members, known repeat guests, VIPs and provide special attention and recognition
• Confirm daily specials and new menu additions with the Executive Chef.
• Manage the food and beverage service provided in each outlet; coach employees on effective service techniques.
• Assume overall responsibility for maintaining presentation standards to ensure facilities, OS&E and FF&E are clean, in good repair and well maintained
• Fully responsible for guest complaint follow up and guest complaint recovery process
• Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members
• Monitors activity regarding discounts, billing instruction and compliance with hotel credit policy
• Plans and co-ordinates in-house activities with relevant division heads
• Assist in developing, implementing and evaluating cost effective F&B budget and business plan to ensure optimum guest satisfaction, sales maximisation and profitability on an on-going basis
• Ensures that all company discount and rebate policies are adhered to
• Familiar with Kenyan OSHA, FTO, HACCP and other company health and safety policies and ensure your areas promote and comply with them
• Is capable of handling irate customers with a friendly/calm attitude
• Effectively forecasts restaurant needs
• Shifts priorities and goals as work demands change
• Prioritizes tasks effectively to ensure most important tasks are completed on time
• Coaches team on how to exceed Guest expectations.
• Creates a positive team atmosphere among Team Members
• Maintains records of staff periodic manner and operating costs
• Provides feedback and coaching to the Team regularly
• Understands building capability through Cross training
• Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same
• Any other duties that may be assigned

Requirements

• Diploma  in food and beverage   from a reputable college  or University

• At least 2 Years of experience in a four star hotel as a restaurant manager
• Good working  knowledge  of  micro Fidelio
• A successful track record of managing a team.
• Able to work with flexible working hours.
• Able to work under Minimal Supervision
• Able to Multitask and reliable.