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  • Posted: Nov 24, 2022
    Deadline: Dec 3, 2022
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  • Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

    Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...
    Read more about this company

     

    Retail Credit Quality Assurance Officer

    Overall Job Purpose

    • The Retail Credit Quality Assurance Officer will perform call back verification and perform a gating function for quality of applications from branches.
    • Further, the role holder will oversee fulfilment at both the valuation and conveyancing stages of secured scheme applications customer journey
    • He/she will oversee the handshake process of applications between business assurance and scheme administration

    Principle Accountabilities

    • Perform call back verification for loan applications and statements.
    • Custodian of call back tools like scheme contacts, signatory sample signatures and the phone system.
    • Perform a gating function for quality of applications from branches. He/she will check KYC compliance, completeness of financial information provided and proper execution of forms.
    • Monitor fulfillment at both Valuation and conveyancing stages of secured applications process. He/she will ensure that fulfillment takes the shortest time possible
    • He/she will ensure that applications have been properly on boarded in the system and invoices submitted to the employers.
    • Provide MIS on quality of applications through analysis, reports and updates for decision making by business.
    • Follow up for timely receipt of loan repayment instalments and application of the same on time.
    • Escalate cases of non-payment / default to the client scheme administrator and debt collection team.
    • Full reconciliation of loan repayments, loan balances and related deposits (where applicable) with any variances raised with the Schemes on a monthly basis
    • Issuance of stop orders of the cleared loans to companies.
    • Manage customer issues, queries and complaints as well as deliver high quality service.
    • Any other duties as maybe assigned by the line manager

    Minimum Qualifications, Knowledge and Experience

    • Bachelor's degree in business or finance related subjects from a recognized university.
    • 3-5 years banking experience 2 of which must have been in loans administration.
    • Knowledge of Credit and Operations.
    • Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
    • General knowledge in banking processes.

    Key Competencies and Skills

    • Excellent written and oral communication skills.
    • Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
    • Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
    • Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
    • Basic analytical ability with active listening skills.
    • Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
    • Ability to maintain confidentiality of sensitive information.
    • Willingness to adapt to changing business needs and deadlines.

    Method of Application

    Interested and qualified? Go to HF Group on www.hfgroup.co.ke to apply

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