Retail Team Lead at Hotpoint Appliances Ltd

Job Purpose

• Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Customer Experience Associates & Retail Associates)
• To offer administrative support in the showroom on areas of cash operations, billing, receiving of goods, customer communication, preparation of quotation etc.

Job Responsibility and Accountability

• Schedule daily operations-prepare a schedule of activities in the branch and allocate tasks to the team. 
• Ensure presentation and visual merchandising (Display) of showroom as per the required standards.
• Ensure Showroom is fully stocked with required stocks.
• Ensure that all POP\'s are in place and pricing completed.
• Follow up that customers are promptly attended to on arrival in the showroom.
• Assist Sales Persons in closing the sale.
• Carry out product discounting in conjunction with Orion guidelines.
• Handle all customer care calls and respond to queries on email. 
• To take charge of completed admin process.
• Process showroom orders received on a daily basis in liaison with credit control and updating the summary report.
• Preparing feature cards and ensuring all POP processed and availed to sales people for any promotions. 
• Act as a reliever for the Cashier / Stores Supervisor / Acting manager to support whilst absent or on leave. 
• Any other duties assigned by the Manager as and when required.