Risk & Compliance Supervisor at Q-Sourcing Servtec Group

Roles and responsibilities

Security Responsibilities

• Respond to all aspects of emergency responses to provide assistance to employees and customers and where necessary act as the command and control for the incident
• Conduct daily / weekly / monthly checks for all safety and security equipment
• Train store employees on the application of emergency procedures in crisis situations as per the guidelines

Policies and Procedures

• Implement the safety and security policies and procedures in the store
• Enforce security/safety policies and ensure that security officers posts instructions are followed, established patrols are completed, and adequate reports and logs are filed daily and weekly as per the company policies
• Maintain strict compliance with the law and company policies concerning shoplifters handling, searches and seizures, and the preservation of evidence.

Investigations

• Identify potential safety and security risks and report to management
• Support investigations on cases such as employee theft, breach of ethics, corruption, and violations of our client’s Retail policies, procedures, and code of conduct
• Identify theft trends within the assigned store, enforce theft handling procedures and improve the theft-catching rate of employees and customers
• Perform routine monitoring and review the video surveillance footage to ensure compliance with all policies and procedures during the day
• Participate in Loss Committee meetings and ensure action plans are prepared and implemented to reduce shrinkage

Reporting

• Document any reports related to risk within the store
• Communicate with the store manager daily and weekly regarding safety & security issues/changes that need to be implemented.

Human Capital Responsibilities

• Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
• Apply and follow our client’s Retail’s corporate policies and relevant procedures and instructions

Qualifications And Skills Required.

• College Diploma in Criminology/ Security Management or equivalent is preferred
• Bachelors’ Degree in Criminology, Administration, Finance, or equivalent is preferred
• 2+ years of related experience

Functional/Technical competencies

• Excellent written and verbal communication skills
• Strong interpersonal skills
• Highly organized with strong multitasking skills
• Good time management skills
• Good problem-solving skills
• High attention to detail