Routing Specialist - EMEA at MessageBird

The Role

• The telecom industry is fragmented by different technologies, regulations and infrastructure. We are disrupting this trillion dollar industry by transforming complicated technology into simple but powerful solutions.
• We’ve built our own Smart-Routing algorithm in-house, through which we send millions of messages and voice calls 24 hours a day, 365 days a year. In a market where key elements such as pricing and performance are constantly fluctuating, we’re looking for a EMEA-based Routing Specialist to provide regional insights, to build routing products our customers love, at the highest quality and for the best cost.
• Working closely with our Carrier Services Team you will be responsible for bringing our regional SMS products to market and ensuring that they remain world class.

What You’ll Do

• Ensure the performance of our Smart-Routing™ algorithm is constantly optimized and meets the needs of the market
• Define and implement our routing strategy for your region
• Deliver products that our customers will love
• Take charge of technical implementation and maintenance of Operator/Supplier connections
• Become the go-to for local routing queries and keep our knowledge bases up to date with the latest local and regional trends
• Review pricing data for accuracy to enable key decision-making
• Take charge of technical implementation and maintenance of Operator/Supplier connections.

What You’ll Bring

• Minimum of 2 years experience in SMS/Voice/CPaaS
• You know how to focus, set priorities and deliver i.e. get shit done!
• You have an analytical mind and an eye for detail.
• You have the curiosity and drive to understand both the unique needs of our customers and the dynamics of an ever-changing industry.
• Excel/Google Workspace skills are a must. You are a natural working with data.
• You can translate commercial opportunities into technical realities.
• Telco background is preferable
• Fluent English and one other regional language
• Based anywhere in the EMEA region