Saas Product Manager at Gap Recruitment Services Limited

Role Objective

We are looking for an experienced SaaS Product Manager to drive the development and growth of our cross-border organization. In this role, you will define product strategy, collaborate with cross-functional teams, and ensure our SaaS platform meets customer needs while driving business growth.

Key Responsibilities

Product Strategy & Development

• Define and execute the product vision, roadmap, and priorities aligned with business goals.
• Lead the development and enhancement of SaaS products to improve user experience and market positioning.
• Conduct market research and competitive analysis to identify trends, user needs, and emerging opportunities.

User-Centered Design & Agile Execution

• Conduct user research and usability testing to gather feedback and enhance product functionality.
• Work closely with design, development, and technology teams to ensure high-quality releases.
• Lead sprint planning, define product requirements, and manage Agile/Scrum development cycles.

Performance Tracking & Optimization

• Analyze key product metrics such as user engagement, retention, and adoption rates to drive continuous improvements.
• Implement data-driven decision-making for feature enhancements and overall product development.

Customer Insights & Support

• Gather insights from customer interactions, support teams, and analytics to optimize product usability.
• Work with CRM and customer support tools (e.g., Salesforce, Zoho CRM, Zendesk, Intercom) to enhance user satisfaction.

Required Qualifications & Skills

• Bachelors degree in Business, Computer Science, or a related field.
• 4+ years of experience in product management or a similar role in a SaaS or tech company.
• Strong communication and interpersonal skills with a customer-first mindset.
• Experience with SaaS platforms, integrations, and APIs.
• Proven ability to work with Agile/Scrum teams and drive collaboration across departments.
• Strong understanding of SaaS business models, pricing strategies, and go-to-market planning.
• Ability to translate technical concepts into business-friendly language.

Application Deadline: Thursday, 12th March 2025