Career Opportunities at Gap Recruitment Services Limited

Role Objective

We are looking for an experienced SaaS Product Manager to drive the development and growth of our cross-border organization. In this role, you will define product strategy, collaborate with cross-functional teams, and ensure our SaaS platform meets customer needs while driving business growth.

Key Responsibilities

Product Strategy & Development

• Define and execute the product vision, roadmap, and priorities aligned with business goals.
• Lead the development and enhancement of SaaS products to improve user experience and market positioning.
• Conduct market research and competitive analysis to identify trends, user needs, and emerging opportunities.

User-Centered Design & Agile Execution

• Conduct user research and usability testing to gather feedback and enhance product functionality.
• Work closely with design, development, and technology teams to ensure high-quality releases.
• Lead sprint planning, define product requirements, and manage Agile/Scrum development cycles.

Performance Tracking & Optimization

• Analyze key product metrics such as user engagement, retention, and adoption rates to drive continuous improvements.
• Implement data-driven decision-making for feature enhancements and overall product development.

Customer Insights & Support

• Gather insights from customer interactions, support teams, and analytics to optimize product usability.
• Work with CRM and customer support tools (e.g., Salesforce, Zoho CRM, Zendesk, Intercom) to enhance user satisfaction.

Required Qualifications & Skills

• Bachelors degree in Business, Computer Science, or a related field.
• 4+ years of experience in product management or a similar role in a SaaS or tech company.
• Strong communication and interpersonal skills with a customer-first mindset.
• Experience with SaaS platforms, integrations, and APIs.
• Proven ability to work with Agile/Scrum teams and drive collaboration across departments.
• Strong understanding of SaaS business models, pricing strategies, and go-to-market planning.
• Ability to translate technical concepts into business-friendly language.

Application Deadline: Thursday, 12th March 2025

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The SaaS Software Sales Specialist will be responsible for selling cloud-based software solutions to businesses. The role involves prospecting potential clients, understanding their needs, and demonstrating how the SaaS product can provide value.

Key Responsibilities

• Prospecting & Lead Generation
  • Deeply understand the target market and explore potential customers through cold calls, emails, social selling, and networking.
  • Maintain customer relationships, promote SaaS software, and achieve sales performance goals.
  • Prioritize high-value customer resources.
• Product Demonstration & Presentations
  • Conduct marketing activities and sales through various sales channels.
  • Deliver product demos, webinars, and presentations to showcase the softwares benefits.
• Consultative Selling
  • Understand customer pain points, business needs, and industry trends.
  • Position the SaaS solution as the ideal fit for client requirements.
• Competitor & Market Survey Feedback
  • Track the dynamics of major competitor companies and understand their market strategies.
  • Provide market insights to the product and sales teams to refine strategies.
• Pipeline & CRM Management
  • Track leads and manage sales cycles effectively.
  • Maintain CRM records to ensure a steady sales pipeline and accurate forecasting.
• Collaboration with Teams
  • Work with marketing and customer success teams to refine sales strategies.
  • Establish cooperative relationships with local agents and industry associations to improve market penetration.
• Customer Relationship Management
  • Build long-term relationships to drive renewals, upsells, and referrals.
  • Provide high-quality after-sales services, ensuring customer satisfaction.

Qualifications & Key Competencies

• Bachelors degree in Marketing, Business, or a related field.
• At least 2 years of B2B SaaS software sales experience, with knowledge of ERP, CRM, POS, and other SaaS products.
• Experience in selling localized software in the Kenyan market.
• Familiarity with customer needs in industries such as retail, logistics, and manufacturing.
• Excellent business negotiation and customer relationship management skills.
• Proficiency in data analysis tools such as Excel, CRM software, and digital ad platforms to support sales decisions.

Personal Attributes

• Professional attitude and appearance.
• Strong work ethic and commitment to excellence.
• Ability to withstand work pressure and thrive in a fast-paced environment.
• Strong communication skills and cross-cultural teamwork spirit.

Offer

• Attractive commission structure with a monthly retainer.
• Professional development opportunities and training.
• A supportive and innovative work environment within a high-growth startup.
• Resources to support sales activities, including CRM tools and marketing collateral.
• Travel allowances, including fuel and airtime.

Application Deadline: Wednesday, 12th March 2025

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Role Objective

We are seeking a detail-oriented SaaS Software Operations Specialist to oversee the daily operations, performance, and optimization of our SaaS platform. This role involves managing system performance, troubleshooting technical issues, collaborating with cross-functional teams, and ensuring smooth service delivery. The ideal candidate has experience with cloud-based software, technical troubleshooting, and process improvement.

Key Responsibilities

• User Support & Training
  • Assist internal teams and customers with platform-related queries.
  • Ensure a seamless user experience by providing technical guidance and troubleshooting.
• System Administration & Monitoring
  • Manage and monitor SaaS platform operations, including function usage rates and order conversion rates.
  • Ensure high availability, performance, and security of the platform.
• Localization Operation Strategy
  • Adapt operations to the Kenyan markets characteristics, including network environment, payment habits, and SaaS tool usage.
  • Collaborate with the product team to optimize product functionality and operational processes.
• Collaboration & Cross-Functional Support
  • Work closely with product, engineering, and customer success teams to improve system functionality and resolve operational bottlenecks.
  • Establish cooperative relationships with local agents and industry associations to enhance user experience and market penetration.
• Incident Management
  • Identify, troubleshoot, and resolve system issues.
  • Escalate complex issues when necessary to ensure minimum downtime.
• Process Optimization
  • Develop and implement best practices to improve software operations and service delivery.
  • Continuously seek ways to improve efficiency and automation.
• Security & Compliance
  • Ensure adherence to security standards, data protection regulations, and compliance requirements (e.g., SOC 2, GDPR).
• Reporting & Documentation
  • Maintain operational documentation.
  • Generate reports and provide insights on system performance.

Qualifications & Key Competencies

• Bachelors degree in Computer Science, Information Technology, Business, or a related field.
• Certifications in cloud computing (AWS, Azure, etc.) or IT operations are a plus.
• Proven experience in SaaS operations, software support, or system administration.
• Familiarity with ERP, CRM, POS, and other system logic, with a basic technical understanding.
• Strong problem-solving and analytical skills with a proactive mindset.
• Experience with monitoring tools, automation frameworks, and ticketing systems.
• Knowledge of APIs, integrations, and database management is an advantage.
• Experience working in a DevOps or ITIL-based environment.
• Familiarity with cybersecurity best practices and compliance frameworks (SOC 2, GDPR, etc.).

Offer

• Competitive salary and benefits.
• Professional development opportunities and technical training.
• A dynamic work environment with opportunities for career growth.
• Travel allowances, including fuel and airtime where applicable.

Application Deadline: Wednesday, 12th March 2025

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Role Objective

We are looking for a SaaS Social Media Operations Specialist to manage and optimize our social media presence, ensuring seamless execution of digital campaigns, engagement strategies, and performance analytics. The ideal candidate will have a strong understanding of SaaS business models, social media trends, and automation tools to enhance audience reach and engagement.

Key Responsibilities

Social Media Management & Strategy

• Develop and implement a social media strategy to increase brand awareness, engagement, and lead generation for our SaaS platform.
• Manage content calendars, ensuring timely and consistent posting across platforms (LinkedIn, Twitter, Facebook, Instagram, TikTok, etc.).
• Collaborate with marketing and product teams to create engaging content, including text, images, videos, and interactive posts.

Community Engagement & Customer Interaction

• Monitor and respond to comments, messages, and mentions to foster positive brand interactions.
• Engage with industry communities, influencers, and thought leaders to enhance brand visibility.
• Implement social listening strategies to track brand sentiment and industry trends.

Performance Analysis & Reporting

• Track key metrics such as engagement rates, follower growth, lead generation, and conversion rates.
• Competing Product Analysis: Monitor the social media dynamics of competing companies, analyze their strategies, and suggest improvement areas.
• Provide regular reports with insights and recommendations to optimize future campaigns.

Required Qualifications & Skills

• Bachelors degree in Marketing, Communications, Business, or a related field.
• 2+ years of proven experience in social media operations, digital marketing, or content strategy for a SaaS or tech company.
• Proficiency in social media platforms, scheduling tools, and analytics dashboards with knowledge of platform algorithms.
• Strong understanding of SaaS marketing and customer engagement strategies.
• Experience with paid social media advertising and campaign management.
• Knowledge of SEO, content marketing, and email marketing.
• Familiarity with CRM tools (HubSpot, Salesforce) and marketing automation platforms.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced, data-driven environment.

Application Deadline: Wednesday, 12th March 2025

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Job Description:

As a Senior Internal Auditor, you will be responsible for leading the internal audit function, assessing and evaluating the company's financial and operational systems, and ensuring compliance with industry standards and regulations. You will play a pivotal role in identifying risks, recommending improvements in controls, and contributing to the company's ongoing efforts to maintain transparency and financial integrity. This position requires a thorough understanding of auditing principles, strong leadership skills, and in-depth knowledge of the manufacturing or edible oil industry.

Key Responsibilities:

Audit Planning & Execution:

• Lead and manage the planning and execution of internal audits across various departments, including finance, operations, and compliance.
• Evaluate the effectiveness of internal controls, financial processes, and operational procedures to ensure compliance with regulatory standards.
• Conduct risk assessments to identify areas of potential weakness and recommend improvements to mitigate risk.

Financial & Operational Audits:

• Perform audits of financial records and operational activities to ensure accuracy, integrity, and compliance with internal policies and external regulations.
• Review and assess financial statements, production processes, inventory management, and other key operational functions related to edible oil manufacturing.

Compliance & Regulatory Assurance:

• Ensure the company's compliance with relevant local and international laws, standards, and best practices, especially in the edible oil industry.
• Monitor and report on the implementation of audit recommendations to ensure corrective actions are taken in a timely manner.

Internal Control Evaluation:

• Assess the design and operation of internal controls and financial reporting systems to ensure they are effective and efficient.
• Identify control weaknesses or inefficiencies and recommend solutions to mitigate risks and improve overall processes.

Reporting & Communication:

• Prepare detailed audit reports, highlighting findings, risk areas, and recommendations for senior management and other stakeholders.
• Present audit results to the management team and assist with the development and implementation of corrective action plans.

Team Leadership & Mentoring:

• Supervise and guide junior auditors in audit engagements, ensuring that audits are completed efficiently and according to professional standards.
• Provide training and development to the internal audit team to improve overall departmental skills and knowledge.

Continuous Improvement:

• Stay updated on the latest trends in auditing standards, internal control processes, and industry-specific regulations, particularly those relevant to manufacturing and the edible oil sector.
• Assist in developing and implementing continuous improvement initiatives related to auditing and operational efficiency.

Key Requirements:

• A Bachelors degree in Accounting, Finance, or a related field. Professional certifications such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or equivalent are required.
• A minimum of 5 years of experience in internal auditing, with at least 2 years in a senior or managerial role.
• Significant experience in the manufacturing industry or in sectors directly related to edible oil manufacturing is highly preferred.
• Strong knowledge of auditing practices, financial regulations, and industry-specific standards.
• Excellent knowledge of auditing standards, financial reporting, and internal control frameworks.
• Strong analytical skills with the ability to evaluate complex processes and data.
• Familiarity with regulatory compliance requirements, particularly within the edible oil manufacturing sector, is an advantage.

Application Deadline: Wednesday, 12th March 2025

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Job Description:

As an Area Sales Manager, you will be responsible for overseeing and managing the sales operations within the Nakuru region. You will lead a team of sales executives, drive business growth, and ensure the availability of our clients products across general trade outlets. You will play a strategic role in achieving sales targets, developing new business, and enhancing customer relationships. This position requires leadership, market knowledge, and a strong results-driven attitude.

Key Responsibilities:

Sales Strategy & Execution:

• Develop and implement effective sales strategies to achieve regional sales targets for cooking oil and soap products.
• Lead the sales team in driving product distribution and increasing market penetration across Nakuru.
• Identify new business opportunities, create action plans, and take ownership of expanding the customer base in the region.

Team Leadership & Development:

• Supervise, mentor, and motivate a team of Field Sales Executives to achieve individual and team targets.
• Provide training and guidance to ensure the sales team is equipped with the necessary skills and product knowledge to succeed.
• Conduct performance evaluations and assist in setting individual goals for sales representatives.

Customer Relationship Management:

• Establish and maintain strong, long-lasting relationships with key customers, including wholesalers, retailers, and distributors.
• Ensure customer satisfaction by addressing concerns promptly and ensuring the timely delivery of products.
• Develop customer loyalty programs and execute customer retention strategies.

Market Expansion & Coverage:

• Ensure that all retail outlets and distributors in the region are well-stocked with products and follow company merchandising guidelines.
• Conduct regular market visits to monitor competitor activity, assess product placement, and maintain a competitive edge in the market.
• Identify and explore new sales channels to maximize market coverage and revenue growth.

Sales Reporting & Analysis:

• Monitor sales performance in the region and provide regular reports to senior management on progress towards targets.
• Analyze sales data, market trends, and customer feedback to adjust strategies and optimize sales performance.
• Review and adjust sales forecasts regularly to ensure accurate business planning.

Product Promotion & Branding:

• Ensure consistent and impactful promotion of the company's products in the region.
• Collaborate with the marketing team to implement and execute regional promotional campaigns and sales initiatives.

Key Requirements:

• A degree or diploma in Sales, Marketing, Business Administration, or a related field is preferred.
• Proven experience as a Sales Manager or Area Sales Manager in the FMCG industry, with a focus on general trade or similar sectors.
• At least 3-5 years of experience in a sales management role, including managing a team.
• Experience in managing sales across multiple regions or territories is a plus.
• Strong leadership and people management skills with the ability to motivate and guide a sales team.
• Excellent communication, presentation, and interpersonal skills.
• Ability to think strategically, develop sales plans, and execute them effectively.
• Strong negotiation and problem-solving abilities.
• Analytical skills to interpret sales data and market trends.
• Results-oriented with a strong drive to meet and exceed targets.
• Familiarity with the Nakuru market and its retail landscape is an advantage.

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Job Description:

As a Field Sales Executive for our client, you will be responsible for driving sales, building relationships with customers, and ensuring product availability in the designated region (Meru). You will play a crucial role in increasing brand visibility, market penetration, and revenue growth by working closely with general trade outlets and distributors. This role demands strong communication skills, excellent customer service, and the ability to work independently to achieve set targets.

Key Responsibilities:

Sales & Distribution:

• Develop and execute a sales strategy to drive the distribution and sale of cooking oil and soap products in the general trade sector.
• Identify new business opportunities and expand the clients market share in the region by acquiring new customers.
• Maintain regular contact with key customers, including wholesalers, retailers, and distributors, ensuring customer satisfaction and addressing their needs.

Market Coverage:

• Ensure that all assigned outlets (supermarkets, retail stores, wholesalers, etc.) are stocked with the company's products.
• Monitor competitor activity in the region, track market trends, and provide feedback to the sales manager regarding competitors pricing, products, and strategies.

Customer Relationship Management:

• Establish and nurture strong relationships with existing and potential customers to build trust and loyalty.
• Provide training and product information to customers to ensure they understand the benefits and features of the products.

Sales Reporting & Target Achievement:

• Meet or exceed sales targets set for the region on a monthly, quarterly, and annual basis.
• Prepare and submit regular reports on sales performance, customer feedback, and market trends to the sales manager.

Product Promotion:

• Actively promote and market the brands products through direct interactions with customers and distribution partners.
• Work with the marketing department to execute promotional campaigns and sales initiatives effectively in the region.

Product Availability & Merchandising:

• Ensure optimal product availability across key retail outlets and maintain product displays in line with company guidelines.

Key Requirements:

• A diploma or degree in sales, marketing, or a related field is a plus.
• Proven experience in field sales, preferably in the FMCG industry or related sectors like food and beverage, household products, or soaps.
• Experience working with general trade outlets and retailers.
• Strong sales and negotiation skills with a customer-centric approach.
• Excellent communication and interpersonal skills.
• Knowledge of the local market and geography in Meru.