Sales Account Manager at Emerge Egress Consulting

Role Objective

• On behalf of our client, a fast-growing hotel, we are looking for a dynamic, commercially focused and results-driven Sales Account Manager to spearhead business development and accelerate revenue growth.
• The successful candidate will play a key role in expanding the hotel\'s client portfolio, strengthening strategic partnerships, increasing market visibility, and driving business from the corporate, travel, meetings, conferences and events segments.

Core Duties and Responsibilities

• Develop and implement sales strategies to increase hotel revenue, occupancy and market share.
• Identify and pursue new business opportunities across corporate, leisure, travel and events segments.
• Build and maintain strong relationships with corporate clients, travel agencies, tour operators, event planners and other strategic partners.
• Develop and negotiate partnerships that generate sustainable revenue and support long-term business growth.
• Generate and secure business for conferences, meetings, weddings, events and group bookings.
• Manage key accounts through regular client engagement, business reviews, follow-ups and customized solutions.
• Maintain a healthy sales pipeline and consistently convert prospects into profitable business.
• Represent the hotel at industry events, trade shows, networking forums and other business platforms.
• Work closely with the marketing team to strengthen brand visibility, generate leads and increase direct bookings.
• Monitor competitor activities, market trends, pricing and customer preferences to identify new business opportunities.
• Collaborate with Reservations, Front Office, Food & Beverage and Operations teams to support seamless service delivery.
• Maintain accurate sales records, client information, forecasts and pipeline reports using CRM and sales management tools.
• Track sales performance against targets and implement strategies to address performance gaps.
• Prepare regular sales reports, revenue forecasts and business development updates for management.
• Provide management with market insights and recommendations to support commercial decision-making.
• Manage sales and business development activities within the approved budget and ensure a strong return on investment.
• Identify opportunities to increase repeat business, client retention and overall customer value.
• Contribute to the development of new revenue streams and initiatives that strengthen the hotel\'s competitive position.

Job Specifications and Qualifications

• A Bachelors Degree in Hospitality Management, Business Administration, Marketing, Sales or a related discipline.
• At least 6 years of relevant experience in hotel sales, business development or a comparable commercial role within the hospitality sector.
• A demonstrable history of meeting or exceeding sales targets and contributing to hotel revenue growth.
• Strong experience in corporate account management, strategic partnerships and business-to-business sales.
• Good knowledge of hotel operations, hospitality markets, customer acquisition and revenue-generation practices.
• Practical experience with CRM platforms, sales reporting systems and Microsoft Office applications.

Key Competencies

• Strong commercial acumen and a proactive approach to sales.
• Excellent negotiation, prospecting and business development capabilities.
• Outstanding communication, presentation and interpersonal skills.
• Strong networking and relationship-building abilities.
• A target-oriented mindset with a consistent focus on results.
• Strategic thinking and the ability to identify and capitalize on market opportunities.
• Confidence in engaging senior decision-makers and business partners.
• Strong organizational, planning and time-management skills.
• Independence, initiative and sound commercial judgment.
• A professional, energetic and customer-centric approach.